£75 to cancel order? True or a con?

Discussion in 'Dell' started by Ranek, Aug 2, 2007.

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  1. Player13

    Player13 Notebook Geek

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    That's so ridiculous. My first laptop was handed to me by the delivery guy and I told him that I was going to refuse delivery. He took it back and Dell's giving me a full refund.

    Although I am in Canada, that crazy place where all coloured lids are created equal... in price anyway.
     
  2. Soviet779

    Soviet779 Notebook Consultant

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    Ive canceled two orders so far and made a third, suppose it depends who you get. The person i spoke to on the phone was very friendly and helpful. Im pretty satisfied, anyways £75 to cancel an order is bs!
     
  3. Hioctane

    Hioctane Notebook Enthusiast

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    I've just noticed the spec I ordered has dropped in price!
    Sent the sales person who dealt with me an email asking what can be done.
    Think I'm going to phone up.
     
  4. Hioctane

    Hioctane Notebook Enthusiast

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    After a lengthy discussion with a different sales rep, my original sales rep has apparently been in an accident, he has offered to change my processor...
    from a Intel® Core™ 2 Duo T7100 Processor (1.8GHz,800MHz,2MB L2 cache)
    to a Intel® Core™ 2 Duo T7300 Processor (2.0GHz,800MHz,4MB L2 cache)
    I'm happy with that. But this now makes it my 3rd order. God knows what the estimated delivery date will be now! :(
     
  5. manzi

    manzi Notebook Evangelist

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    How much is that in total then?
     
  6. trickzee

    trickzee Notebook Enthusiast

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  7. Hioctane

    Hioctane Notebook Enthusiast

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    Full spec is as above but I also have 3 Year Business Hardware Support - Next Business Day.
    Total price is £815

    Originally it was going to be £760. But that was for the 1.8GHz, no bluetooth, no hardware support and £60 for delivery!
    So I phoned up to complain that £60 for delivery was a bit steep!
    Ended up at £800 inc del and 3 yrs hardware support.

    Phoned up a second time to add the internal bluetooth, that brought it to £815.
     
  8. mcaj007

    mcaj007 Notebook Consultant

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    do they charge you to a cancel an order after 7 days? I thought it was always free, no matter how many days later you do it
    can anyone confirm if this is indeed true for US?
     
  9. Jako

    Jako Notebook Evangelist

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    Did they call you back? I have the same story, want to cancel my Vostro as it is £80 cheaper today. I spoke to some adviser and now waiting for answer. The T&C for business users are different than for home users so I will be not surprise if we can’t cancel it at all.
     
  10. BertieW

    BertieW Notebook Consultant

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    Please don't throw around indignation if you're unfamiliar with the situation. In the U.K. you have a 7-day cancellation window in Home & Home Office only. In SB, you have to pay to cancel if they let you cancel at all. Vostro is an SB machine, isn't it?
     
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