Quantcast Sony VAIO VGN-SZ260P Battery not recognized by computer

Closed Thread
Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1
    Notebook Consultant
    Join Date
    Sep 2006
    Location
    California
    Posts
    261
    Rep Power
    21

    Default Sony VAIO VGN-SZ260P Battery not recognized by computer

    I purchased a Sony Vaio VGN-SZ260P/C two weeks ago to replace my Vaio S-150 which died three times as a result of the motherboard/RAM/Video driver issue. I purchased it for the form factor. Despite the fact that I am leary about Sony support/service, hands down they make the lightest most useful laptops with the nicest screens. The VGN-SZ was fantastic. Fast, lots of power, lots of memory. The Bio reader worked like a charm. I was very pleased and despite buying a $400 service policy for an additional 3 years of service on the Sony, I was very happy with my purchase.

    Then after 5 days of use I slipped the battery back onto the unit after a prolonged use period with the computer plugged in and a warning popped up saying to press OK and the unit would go into hibernate and to remove and replace the battery with a genuine Sony battery. Well the computer was brand new so I assumed that the battery was loose so I removed it agan and rebooted. Bottom line is that no matter what I did, or how I started the computer, with the battery installed, after approximately 30 seconds the warning comes on the screen to remove the battery and press ok to go to hibernate (there is no cancel button).

    I finally removed the battery and went to the Sony support site and downloaded a BIOS update which I installed. No luck. I ran the Sony update tool and updated all of my drivers on the 5 day old computer. No luck. I interupted the POST on boot up and inspected the BIOS, there is no battery tab to inspect there as in some BIOS's. Finally I called Sony Support. After an initial wait on not more than 5 minutes I received my first technician. He suggested re-examining the BIOS and sent me a user bulletein on this. The second technician I called after the bulletein told me nothing created an event code for me and went through several powerdown procedures and re boot procedures with and without the battery installed. He claimed that it is common for the battery to not be recognized if it is removed while the computer is on. I told him that made no sense, but followed his instructions and after 20 minutes of various tests he admitted that it had to be a battery interface with the motherboard problem. So I was referred to another technician who was a specialist and could "authorize" the return of my computer if he could not help. We wnet through similar machinations with tech number 3, who finally said that motherboard problems were not uncommon and that the computer would have to be returned to sony for repair. He set up a return ticket and suthorided the repair under warranty.

    After I hung up with him I decided to try one last desperate act and I performed a clean install of Windows Vista RC-1. The install on AC power went very smoothly and very well. Once installed, I visited Sony Support, updated all of the hardware drivers. Everything worked like a charm and the "Vista" capable machine took to Vista like a duck to water with a Vista rating of 3.3 only due to Gaming potential I believe as a result of the installed 1 gig of RAM. All of the other scores were high 4's or 5. Annoyances include that Alps touchpad is not Vista capable and the Synaptics workaround does not have any of the nice scroll features or such. But a painful mouse aside the Vista machine worked very well. Network identification and installing was automatic (I did a clean install because of my battery issue and because Sony machines come with Norton now which is impossible to un install completely and is INCOMPATIBLE with Vista because of the firewall and other protections). I lost use of the TPM module and the Bio reader but I assume that I could have found software updates had I had time to search around. The camera warked immediately. However, the computer/battery issue did not go away. No surprise I suppose. Why would software fix a hardware problem, but it was worth a shot and I just wanted to be sure that it was not some software/driver recognition issue.

    I have no idea what the problem is. I think that there may be some sort of Sony proprietary circuit test that the computer does with the batter upon being installed in order to ferret out "genuine" Sony products, but I am not sure.

    What concerns me here is the fact that the computer was only five days old before it had its first "Sony Maint" call. Oh what does this bode for the future? I am very glad that I copped the $400 for the service plan even though that is not even a player now, but after being burned by warranty issues once before with Sony and their one price policies, I think that the $400 will be an investment in sanity. If nothing else I get two free Sony batteries with the warranty during the life of the warranty and we all know how fast Sony batteries die and how expensive they are.

    So, to make a long story short. I had to buy a new computer because my only Sony died with a well documented but unrecognized mallady by Sony. The new SZ model is very nice, extremely light and powerful, but may be prone to similar irksome motherboard issues as older Vaio's. I'll keep the board posted and if anybody has any other thoughts, please share.

    By the way, with this brand new computer, Sony Support and Tech service have been very polite and helpful and have not batted an eye yet at my odd questions. They sent the return box without delay via overnight FedEX and it had the appropriate return stickers. No problems yet. We will see what the Maint guys have to say, but so far, no problems and good service.

  2. #2
    Notebook Evangelist
    Join Date
    May 2006
    Posts
    553
    Rep Power
    22

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    Remove isbmgr.exe from the start-up list using msconfig, Startup Control Panel or Autoruns and reboot to fix the problem.
    Last edited by bogart; 7th September 2006 at 03:06 PM.

  3. #3
    Notebook Consultant
    Join Date
    Sep 2006
    Location
    California
    Posts
    261
    Rep Power
    21

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    Hmmm...Thanks. I wish that I had not already sent my computer back. I'd give it a try. It certainly sounds more logical than anything I tried at the tech's advice. Thank you.

  4. #4
    Notebook Consultant
    Join Date
    Sep 2006
    Location
    California
    Posts
    261
    Rep Power
    21

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    I heard back from Sony today and they were requesting permission to replace the hard drive with a new one as they said that part of the problem was a bad hard drive? Hmmm...I must admit to no being familiar with the VAIO harware setup, but I wonder what the hardrive has to do with the battery not working in the computer. I asked about the motherboard as that was what was replaced everytime I sent my old S-150 in and the support rep I was talking to did not know if it had been replaced, but she told me that typically anything connecting externally to the computer, connected to the motherboard and necessitated a motherboard replacement if there was a problem. Hmmm...??? I love my VAIO's, but I am really worried about the engineering outside of the form factor. Oh well, as of now, I must still say that Sony has done a good job servicing the unit, though I am not sure why they call asking about everything when I wrote them a letter that was enclosed with the unit and they have several support logs of conversations and notes from my phone calls with them. I just think it is funny when everytime somebody calls me they ask me to describe the problem.

  5. #5
    Notebook Consultant
    Join Date
    Sep 2006
    Location
    California
    Posts
    261
    Rep Power
    21

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    In case anybody cares or is tracking these things. My computer ended up being repaired by Sony. It had to go back twice in the end, motherboard replaced, Hard Drive replaced and reimiged. I thought that this was a bit strange that a one week old computer spent two of its first three weeks at a Sony repair facility so I returned to CompUSA and asked them about an upgrade. CompUSA let me pay the price of the difference and upgraded me from my VGNSZ-260P/C to a VGNSZ-370P/C. About $140. So I think that I just had bad luck with my 260. It ran great when it was running, but it had to run on AC. It just did not like the battery. It was finally repaired by Sony and seemed as good as new when I returned to CompUSA. I just did not trust it. Thanks to Bogart and all for the battery help. And I know that we don't here this much around here, but thanks to Sony for authorizing the repairs quickly then effecting those repairs quickly, and thank you to CompUSA for having a Manager that stepped in, and skirted their own return policy to upgrade this computer after the initial return period had lapsed. I know that it was at Sony during that period, but we hear a great deal about Managers not helping customers out. CompUSA in Mission Viejo CA seemed to really understand me and try to come up with a fair solution that would keep a customer. Thank you CompUSA.

  6. #6
    Notebook Geek
    Join Date
    Sep 2006
    Posts
    78
    Rep Power
    20

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    Compusa is a great place for your PC needs.Ive been very happy with there actions as well

  7. #7
    Notebook Enthusiast
    Join Date
    Sep 2004
    Posts
    32
    Rep Power
    25

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    lol , what a waste of sending it in.. all you had to do was disable isbmgr.exe and it wouldve worked

  8. #8
    Newbie
    Join Date
    May 2008
    Posts
    2
    Rep Power
    0

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    Hi ya,
    I did what you posted which removing "isbmgr.exe" from the start-up list using msconfig, but my battery still won't recharge, the "orange light" blinks constantly instead of doing the double blinks... do you have any idea what could be went wrong?

    Thanks for the help
    Mishc

  9. #9
    Moderately inquisitive
    Join Date
    Apr 2005
    Location
    Swindon UK
    Posts
    25,019
    Rep Power
    129

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    How old is the battery? If it is a couple of years or more than it might just be dead.

    John

  10. #10
    Newbie
    Join Date
    May 2008
    Posts
    2
    Rep Power
    0

    Default Re: Sony VAIO VGN-SZ260P Battery not recognized by computer

    Quote Originally Posted by John Ratsey View Post
    How old is the battery? If it is a couple of years or more than it might just be dead.

    John
    I just bought it.... it is brand new and if it is dead would the battery light keeps blinking??

    other question is the original battery has 5200mAh but the replacement has 4200mAh, would it cause any problem????

    Thanks

 

 
Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
All times are GMT -4. The time now is 05:15 PM.
Powered by vBulletin® Version 4.2.2
Copyright © 2014 vBulletin Solutions, Inc. All rights reserved.
SEO by vBSEO 3.6.1