Sony comes clean on faulty 8XXX series Nvidia Chips!

[leslieann]

Anyone seen this bit of news...

NVIDIA Gets Away With Bait-and-Switch - Slashdot

So nice to think you will get a brand new $350 computer to replace your failed $2000 one.

Oh, that's right, they weren't even doing that for some of us.

[no1uknow]

I have had my FZ290 with Nvidia GeForce 8400M GT gpu since Nov. 2007.

It finally failed today!

What stinks is that I am packing and moving from arizona to illinois so I will have to wait until next week to take the time to call them and schedule a repair. From what ive read they "extended" the warranty to three years. Does that mean that its covered for 4 years from purchase, or only 3?

In any case I will contact them soon. Ive had BSODs more frequently in the past few months, i knew about this issue for over a year so I was just watching and waiting and it finally happened.

[ScuderiaConchiglia]

I have had my FZ290 with Nvidia GeForce 8400M GT gpu since Nov. 2007.

It finally failed today!

What stinks is that I am packing and moving from arizona to illinois so I will have to wait until next week to take the time to call them and schedule a repair. From what ive read they "extended" the warranty to three years. Does that mean that its covered for 4 years from purchase, or only 3?

In any case I will contact them soon. Ive had BSODs more frequently in the past few months, i knew about this issue for over a year so I was just watching and waiting and it finally happened.

When mine failed I was able to boot in safe mode and uninstall the NVIDIA driver (making sure to use the option to delete the driver files) then I rebooted and used the generic video driver. I was able to "limp" along like that while I waited for the tech to come and swap out the motherboard.

Gary

[coolguy]

I have had my FZ290 with Nvidia GeForce 8400M GT gpu since Nov. 2007.

It finally failed today!

What stinks is that I am packing and moving from arizona to illinois so I will have to wait until next week to take the time to call them and schedule a repair. From what ive read they "extended" the warranty to three years. Does that mean that its covered for 4 years from purchase, or only 3?

In any case I will contact them soon. Ive had BSODs more frequently in the past few months, i knew about this issue for over a year so I was just watching and waiting and it finally happened.

OMG!! My FZ is going on fine still (bought in Aug 2007). I was also getting BSOD's, but stopped getting now.

Your extended warranty should be good until Nov. 2011.

BTW, where will you be in Illinois?

[no1uknow]

i just finally got settled down in illinois and i called sony. an on-site guy is supposed to call me within the next few days to replace the GPU. Are they supposed to also replace the chipset? im just glad this didnt happen several months later.

Gary, thanks for the tip, i will try that to see if i can limp through haha

Rajesh, im over in wheeling. wow u only have a few months left till the warrenty expires

[leslieann]

i just finally got settled down in illinois and i called sony. an on-site guy is supposed to call me within the next few days to replace the GPU. Are they supposed to also replace the chipset? im just glad this didnt happen several months later.

Gary, thanks for the tip, i will try that to see if i can limp through haha

Rajesh, im over in wheeling. wow u only have a few months left till the warrenty expires

They will replace the entire motherboard.

[no1uknow]

I called sony on tuesday may 17th, a sony onsite guy called me on the 18th and he came this morning on the 19th, that was quick service.

it all looks good now.

[coolguy]

^ That's good. I think that I need to call Sony soon before my extended warranty expires.

[ScuderiaConchiglia]

^ That's good. I think that I need to call Sony soon before my extended warranty expires.

Gee, hasn't someone been telling you that for a while now? ...big ol' grin...

Gary

[skyline818]

I realize nobody has posted in here for a couple months, hopefully that doesn't mean the thread is dead. This is all brand new news to me. I have an AR730e/b the began exhibiting a problem with it graphics card a couple months ago. I haven't been able to do anything about it until recently. My searches for a replacement 8400m GT have been useless, now I realize why. The AR series was listed as models that were affected, but I'm curious if any of you have (or have heard of) the higher model ARXXX being affected in the same manner. I've been reading through some of the press releases and I haven't come across an amended list of models. This sheds some new hope for me in terms of possibly getting my graphics card replaced.