Sony comes clean on faulty 8XXX series Nvidia Chips!

[leslieann]

Think about it a minute, do you REALLY think any company could legally do what you are suggesting?

Gary

Actually, in some cases, yes, they can.
Warranties often have a clause stating they will replace a part with an item of equal or similar value, unless limited by availability.

One place I worked for, if you bought a brand new drive and it was dead on arrival we would replace it with another drive and send the dead one back to the manufacturer. All drives returning however were given a quick once over to verify if they worked. When we sent you that replacement drive, it was often one that had been returned and found working. In other words, a refurb or used drive (this was stated in the terms and conditions). They did not guarantee you a new replacement and it could take up to 2 months with that company, normal turn around was 3-4 weeks. If you think that's bad, they also could take up to 6 months to replace your drive if it was something more expensive or rare, that happened rarely, but it did happen.

[powerhouse00]

Hi I called Sony regarding about my situation on Monday night (8/9/10) regarding my Sony Nvidia Chip issues. and the Sony Contract Technician called me this morning (8/11/10) saying he will come by and fix the laptop on Friday.

But he called me again on the same day saying the parts had arrived and he will come back around noon to fix the laptop.

Now the laptop has been fixed, I will test to see it is problem free.

Overall, I'm really happy with just two days total turn around time.


BY the way, they replaced the motherboard with the Nvidia chip. (since their sealed together).

[Don K. Burrow]

Hi I called Sony regarding about my situation on Monday night (8/9/10) regarding my Sony Nvidia Chip issues. and the Sony Contract Technician called me this morning (8/11/10) saying he will come by and fix the laptop on Friday.

But he called me again on the same day saying the parts had arrived and he will come back around noon to fix the laptop.

Now the laptop has been fixed, I will test to see it is problem free.

Overall, I'm really happy with just two days total turn around time.


BY the way, they replaced the motherboard with the Nvidia chip. (since their sealed together).

Impressive turnarouond, indeed. What company did the contract technician represent? I'm curious to see if the one I get is from the same firm, or if a different contractor explains why I've not received any follow-up, yet.

[powerhouse00]

I"m sure why but after testing it out.

The screen still turns black sometimes.

I'm wondering to see if I have to update the driver (The driver that came out on 6/17/2009)

or I have to call the technician again.

[ScuderiaConchiglia]

I"m sure why but after testing it out.

The screen still turns black sometimes.

I'm wondering to see if I have to update the driver (The driver that came out on 6/17/2009)

or I have to call the technician again.

I don't think you intial symptoms were those of the typical Nvidia chip failure.

When the screen goes black, what do you have to do to get it back? Does moving the screen forward or back bring it back?

I doubt this has anything to do with the driver.

Gary

[powerhouse00]

No, the screen will shows distorted pictures and later on no more image will be showing on the screen.

I called the Sony department again and they will send out another set of motherboard and Nvidia Chip with the tech

[b0bab0i]

To the people that had their GPU/Mobo replaced.
Did your screen look like this before getting replaced?
Because thats exactly how my screen looks like.

[coolguy]

To the people that had their GPU/Mobo replaced.
Did your screen look like this before getting replaced?
Because thats exactly how my screen looks like.

This is the typical result of a failed GPU. Contact Sony.

[b0bab0i]

This is the typical result of a failed GPU. Contact Sony.

I contacted Sony eSupport on Monday and the Tech person called me on Wednesday, but the tech person said Fedex sent my mobo/gpu to the wrong person, so she would have to open a new claim for Sony to send another one?

[akinsse]

This is my fourth GPU failure on this particular Sony Vaio laptop in the last 2 - 1/2 years. I do have to say that this time they are sending a representative to my house to replace the board rather than have me send the laptop in which is a massive step up in thier customer service. The last time that I sent in for a new system board due to Nvidia GPU failure issues, it took Sony 13 weeks to get the laptop backing to me citing issues with newer manufactured boards not passing inspection. Needless to say this GPU lasted 8 weeks.....

Let's see if my next one can last more than 8 weeks....