Grainy Samsung WSXGA+ replaced with LG = Perfect!

rage) · 09-11-2007, 04:34 AM

My Vostro 1500 shipped with a Samsung WSXGA+ screen (model ID: SEC3350). It was noticeably grainy in comparison to other notebooks and it also had light leakage.

I managed to get Dell to replace my screen with an LG WSXGA+ display (model ID: LPLF300).

The LG display is not grainy, is brighter and sharper. It is quite simply magnificent when compared to the Samsung display I previously had.

I note that there has been some suggestion on these forums that the graininess is not existent, not a problem or is hardly noticeable to worry about. After having seen the difference between the two, I can categorically state that the grainy screens are a problem, are you are entitled to expect better from Dell.

For those that have received a Samsung (model ID SEC3350), ring up Dell and request an LG display (model ID LPLF300). It may be best if you quote the part number Dell assigns the display which is XK309 to make it easier for Dell.

Edit: Ring Technical Support NOT Customer Care. Customer Care can only replace the entire laptop and not replace specific parts like Technical Support Can. They are different departments with different roles.

zfactor · 09-11-2007, 04:40 AM

ive tried this numerous times and every time i was told you can not specify which screen you get... not sure what to think here.. i spoke with mangers, escalations, and the executive offices...

rage) · 09-11-2007, 04:48 AM

Quote:

Originally Posted by zfactor

ive tried this numerous times and every time i was told you can not specify which screen you get... not sure what to think here.. i spoke with mangers, escalations, and the executive offices...

While you can't specify which screen you get when you order, you can certainly request which one you get when they replace the screen.

I requested an LG and they promised to send one out to the technician and they did. Simple.

zfactor · 09-11-2007, 04:53 AM

crap i just checked my system i didnt even recieve yet and guess what... its a freakin sec.... man i am so pissed i wanted a lg.. i have all the crap luck...

rage) · 09-11-2007, 04:58 AM

Quote:

Originally Posted by zfactor

crap i just checked my system i didnt even recieve yet and guess what... its a freakin sec.... man i am so pissed i wanted a lg.. i have all the crap luck...

once you receive it ring Dell and demand an LG screen as a replacement.

zfactor · 09-11-2007, 05:02 AM

i guess ill have to do that ... i am just so picky about my system i dont know if i even want anyone touching it or opening it up... i just wish it came with it in the first place

MechAnt · 09-11-2007, 05:09 AM

My replacement system is also LG and it is flawless. LG rocks!!!

zfactor · 09-11-2007, 05:20 AM

i just have that luck... after three vostro's with bad screens i spend nearly 10+ hours on the phone with dell working this out. and in retunr i get a damn sec which just about everywhere i read now online of course after i already ordered it... the wsxga+'s are super grainy and most people says the color sucks on them... i dont know the hp is looking better even as i type this.. i may be done with dell.. if the new one gets here and it looks like what everyones been saying i am not getting anything else replaced..and see i while going through escalations told them i wanted a lg... he said he would put the request in and just to show it makes no difference as he said it will not gaurantee anything.... im done after this

rage) · 09-11-2007, 05:48 AM

Quote:

Originally Posted by zfactor

i just have that luck... after three vostro's with bad screens i spend nearly 10+ hours on the phone with dell working this out. and in retunr i get a damn sec which just about everywhere i read now online of course after i already ordered it... the wsxga+'s are super grainy and most people says the color sucks on them... i dont know the hp is looking better even as i type this.. i may be done with dell.. if the new one gets here and it looks like what everyones been saying i am not getting anything else replaced..and see i while going through escalations told them i wanted a lg... he said he would put the request in and just to show it makes no difference as he said it will not gaurantee anything.... im done after this

Zfactor, I don't think you have been listening to what I have been saying, as well as others who have had the problem fixed. But, I will say it one last time

No matter what they say Dell can not specify the manufacturer of the screen in a new laptop. What comes of the assembly line comes off the assembly line.

What you can do is ring Dell (once you have received the laptop) and request that they send out a technician to replace the screen. BUT, you have to demand the LG display. Otherwise they will just grab any screen from the pile.

zfactor · 09-11-2007, 06:14 AM

when i tried that last time they said i had to send it in to them for this to be done.. i dont know ill call again and see... i cant believe all the sec ones are grainy.. there has to be some good ones out there