Re: Got My XPS 1530 with sec 3350 screen
Follow up is I pointed out they had promised me a LG screen. The rep started not calling me back when he promised, initially said would get back to me, didn't, so I called him and he says give him 24-48 hours... nothing, I call him and he says it's nearly 7 days and if don't sort it out soon I won't be able to return (I'm in the UK). I point out the UK 7-day rule depends on when I tell them it's no good, not when they get around to actually doing anything about it. He says he'll call back in 5-10 mins. I actually heard from him next 2 weeks later...
So I tried another rep, explained I really liked it but just wanted the screen I was promised. He said best bet was to return for a refund and then re-order (presumably less work for him and he isn't losing any commission), so I did that.
Two weeks later I hear from the original rep, says "good news", I can re-order and be guaranteed to get a LG screen, just one catch, have to pay an extra 90 quid from the priviledge (about 180 dollars). Since he promised me I would get one originally and then ducked me in the hope I'd get stuck with the computer I wasn't, somewhat unsurprisingly, all that motivated to place an order. I did manage to be polite and wished him a good weekend, but this isn't encouraging me to recommend Dell to anybody, least of all myself when I have to recommend what new servers the company will get (which was going to be Dells...)
Ho hum...
Last edited by dr_jon : 02-29-2008 at 04:10 PM.
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