Apple QA is slipping...

[LongLiveLife]

I'm pretty surprised at the lack of quality in apple laptops. Even if this might just software related, you would expect that apple would've done more extensive testing to see that the GPU would overheat. I personally think it is hardware related because it does not happen in the 15". I have a sickening feeling that you'll just get temporary fixes until they release a new model, which they will give a large discount on if you own one.

The macbook air's hinge issue. Although it is acceptable, wouldn't you expect apple's "excellent warranty" to cover it? Seriously, $800 to replace a hinge. When the hinges broke on my HP out of warranty, they quoted $300 maximum, probably around $150.

I also have to bring up a new article that I found awhile ago, naming apple, Acer and Gateway as the least reliable. I'm willing to bet that a number of the apple problems were just because kids couldn't figure out how to do something, but it still means something.

I personally HATE the way apple does it's apple store. I have to schedule an appointment just to get something sorted out with my mac. I've had to go a couple of long days lugging around my gateway (ironic?) because their schedule was full, and I couldn't get an appointment. Not only that, but the "geniuses" on staff still think that apple makes all of their components rather than outsourcing.

When you pay $2000, I expect it not to break. Although when you pay $5,200+, the MSRP of engadget's model plus tax, wouldn't you expect to have all of the kinks worked out before hand? I don't know, maybe I'm just angry because MY black macbook's display just buggered out Under warranty, but I seem to just see a declining list of reasons to buy a mac.

Note that I am not flaming, I'm just voicing my opinion as a dissatisfied mac user.

[Seshan]

What do you mean the GPU is over heating?

Oh nvm I guess you mean on the 17 inch. Yeah I don't know what's up with that. nvidia says it's Apple but then why does it not happen on the 15 inch.

[LongLiveLife]

Originally Posted by Seshan

What do you mean the GPU is over heating?

Oh nvm I guess you mean on the 17 inch. Yeah I don't know what's up with that. nvidia says it's Apple but then why does it not happen on the 15 inch.

I'm guessing that they use the same GPU model in the 15" and 17", so wouldn't it make sense that it was a design fault that only the 17" overheated? Now, if both of them did then it would very likely be software, but just the 17" means that something might be very wrong with your computer...

[Mr D]

Originally Posted by LongLiveLife

When you pay $2000, I expect it not to break. Although when you pay $5,200+, the MSRP of engadget's model plus tax, wouldn't you expect to have all of the kinks worked out before hand? I don't know, maybe I'm just angry because MY black macbook's display just buggered out Under warranty, but I seem to just see a declining list of reasons to buy a mac.

I think too many (if not, ALL people on forums) people use this logic as a scapegoat. I can understand why people think like this, but to be honest, it's not right.

Regardless of how much you are paying --- it does not matter!

You are buying an APPLE product, so therefore, regardless of how much you pay, you're getting the same build quality or whatever you want to label it as. Regardless if Engadget's build was 5000 and someone else's was 1000... guess what? Neither will get better treat, better build quality, or better service form Apple (unless you got AppleCare). That's it!

This excuse of, I spent $XXXXXXX.XX on this laptop from Apple, I expect it to do ____. NO! If I bought my MB at $1000 and you bought yours at $3000, it does not matter. Both people are getting the same treatment, period, and both people should have the expectation of great quality, regardless of the price... just for the fact that they invested in an Apple product.

Sitting around telling people that you deserve superior build quality because of how much you spent. No, dummy , you deserve superior build quality because of what Apple represents. The price you spent has very little to do with it, other than paying a premium. Recognize, it's the idea of the premium, not necessarily the amount.

So yes, most people will go on their lives using this wack and lame excuse.

But don't stand in line with a MBP thinking you deserve any more build quality or service than the person holding his MacBook.

[LongLiveLife]

Originally Posted by Mr D

I think too many (if not, ALL people on forums) people use this logic as a scapegoat. I can understand why people think like this, but to be honest, it's not right.

Regardless of how much you are paying --- it does not matter!

You are buying an APPLE product, so therefore, regardless of how much you pay, you're getting the same build quality or whatever you want to label it as. Regardless if Engadget's build was 5000 and someone else's was 1000... guess what? Neither will get better treat, better build quality, or better service form Apple (unless you got AppleCare). That's it!

This excuse of, I spent $XXXXXXX.XX on this laptop from Apple, I expect it to do ____. NO! If I bought my MB at $1000 and you bought yours at $3000, it does not matter. Both people are getting the same treatment, period, and both people should have the expectation of great quality, regardless of the price... just for the fact that they invested in an Apple product.

Sitting around telling people that you deserve superior build quality because of how much you spent. No, dummy , you deserve superior build quality because of what Apple represents. The price you spent has very little to do with it, other than paying a premium. Recognize, it's the idea of the premium, not necessarily the amount.

So yes, most people will go on their lives using this wack and lame excuse.

But don't stand in line with a MBP thinking you deserve any more build quality or service than the person holding his MacBook.

I'm not saying I should get better service.

Let me give you a situation. VW makes a new engine, and sell it to ford. Your friend buys the ford with a new engine. The engine performs extremely poorly, and needs to be fixed a lot. BMW already has made a new car model, and even though they know of the issues, they continue to use the VW engine. 6 months later, they release it with the flawed engine, and you buy it and have issues. Now for the premium you pay for the bmw, wouldn't you have expected them to fix the engine, instead of saving money on R&D?
The same goes for the 9600, which was fairly notorious for overheating months in advance, but because apple had already finished the new MBP, they decided to mass produce it.

[Beatsiz]

Originally Posted by LongLiveLife

I'm pretty surprised at the lack of quality in apple laptops. Even if this might just software related, you would expect that apple would've done more extensive testing to see that the GPU would overheat. I personally think it is hardware related because it does not happen in the 15". I have a sickening feeling that you'll just get temporary fixes until they release a new model, which they will give a large discount on if you own one.

The macbook air's hinge issue. Although it is acceptable, wouldn't you expect apple's "excellent warranty" to cover it? Seriously, $800 to replace a hinge. When the hinges broke on my HP out of warranty, they quoted $300 maximum, probably around $150.

I also have to bring up a new article that I found awhile ago, naming apple, Acer and Gateway as the least reliable. I'm willing to bet that a number of the apple problems were just because kids couldn't figure out how to do something, but it still means something.

I personally HATE the way apple does it's apple store. I have to schedule an appointment just to get something sorted out with my mac. I've had to go a couple of long days lugging around my gateway (ironic?) because their schedule was full, and I couldn't get an appointment. Not only that, but the "geniuses" on staff still think that apple makes all of their components rather than outsourcing.

When you pay $2000, I expect it not to break. Although when you pay $5,200+, the MSRP of engadget's model plus tax, wouldn't you expect to have all of the kinks worked out before hand? I don't know, maybe I'm just angry because MY black macbook's display just buggered out Under warranty, but I seem to just see a declining list of reasons to buy a mac.

Note that I am not flaming, I'm just voicing my opinion as a dissatisfied mac user.

Which Mac do you own?

[Beatsiz]

Originally Posted by LongLiveLife

I'm not saying I should get better service.

Let me give you a situation. VW makes a new engine, and sell it to ford. Your friend buys the ford with a new engine. The engine performs extremely poorly, and needs to be fixed a lot. BMW already has made a new car model, and even though they know of the issues, they continue to use the VW engine. 6 months later, they release it with the flawed engine, and you buy it and have issues. Now for the premium you pay for the bmw, wouldn't you have expected them to fix the engine, instead of saving money on R&D?
The same goes for the 9600, which was fairly notorious for overheating months in advance, but because apple had already finished the new MBP, they decided to mass produce it.

BMW never FAILS

<3

[CanadianDude]

How can you say Apples quality is slipping if you never even owned an Apple product with a 9600 GT, or a MBA for that matter. You're basing your conclusions off of what you read on forums and websites...and not personal experience.

If you had claimed that Apple's service sucks, sure, I'd give you that becaues it sounds like they are giving you a hard time. But to say that their quality is slipping without actually owning the product that failed is bogus to me.

But I can see why you would feel this way...most people would after reading such things.

[Mr D]

Originally Posted by LongLiveLife

I'm not saying I should get better service.

Let me give you a situation. VW makes a new engine, and sell it to ford. Your friend buys the ford with a new engine. The engine performs extremely poorly, and needs to be fixed a lot. BMW already has made a new car model, and even though they know of the issues, they continue to use the VW engine. 6 months later, they release it with the flawed engine, and you buy it and have issues. Now for the premium you pay for the bmw, wouldn't you have expected them to fix the engine, instead of saving money on R&D?
The same goes for the 9600, which was fairly notorious for overheating months in advance, but because apple had already finished the new MBP, they decided to mass produce it.

Now you're taking this further. You talked about spending X amount, and then what you should deserve.

In your scenario, yes I do expect BMW to not use the engine, KNOWING it has problems. However, regardless of which engine they choose, I expect quality because of what they represent. I would not be surprised though if they kept going at it...if those engines are already developed you can't just throw them away...etc. There are many variables.

However, there BMW (or Apple in this case) has information, business information, that we do not have that leads to the release. There are so many things involved, you can't make a legitimate comment on the situation. You think the company WANTS to release a flawed product?

Apple might have a contract with Intel for laptops, promising to spend an X amount of money, therefore getting discounts...etc etc. You just don't know.

The 9600 has been performing well on the 15 inch... these problems for the 17 are confusing a lot of people. Apple probably has the solution, just waiting on what to do.

I agree, I do expect Apple, as a company to release good products and reliable products. These problems probably shouldn't occur, I agree. But regardless of how much I spent with them, I don't expect my product to have a higher chance of stability or expect to be treated better than a lower or higher model.

Speaking of BMW, they have their problems too...fuel pumps on the 335i are notorious... but they keep producing the same engine for the 535i, 135i, X6...etc. The 135i is a brand new car too just release last year, and they still used the engine regardless of the problems it's known to have.

[Mr D]

Originally Posted by Beatsiz

Which Mac do you own?

I'm switching over from Windows.

I'm ordering the 17 inch MBP. LOL.