I never had that problem, so keep an eye on it. And welcome tot he Sony owners Club
Probably because of the brand, Packard Bell is from the dinosaur era of computers.
Sony is great. Too many details that make them among the best. I went for the VAIO Nebula model and couldn't be happier.
Sony is very specific when it comes to warranty, and from my experience the most stringent one. Just be nice on the phone, you never know.
Just send it back. Wasting day after day with it useless. Third is the charm
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