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  1. #1
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    Default Samsung Series 7 - backlit keyboard

    Hi everyone,

    I just bought a brand new Samsung NP700Z5A and as soon as I turned it on I noticed the backlit keyboard was not working properly, only the F12 key was on while the others remained dark; otherwise the laptop runs perfect.

    Did anyone have the same problem? any idea how to solve it? (I tried several things in the settings but nothing changed)

    Thanks in advance

  2. #2
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    Default Re: Samsung Series 7 - backlit keyboard

    Had the exact same problem. Had to send it back and got it replaced with a new computer.

  3. #3
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    Default Re: Samsung Series 7 - backlit keyboard

    F12 key is Wifi key so it's remains lit even if the keyboard backlight is off. If you increase backlight (FN+F9) the entire keyboard should turn on.

  4. #4
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    Default Re: Samsung Series 7 - backlit keyboard

    Quote Originally Posted by Luterin View Post
    Had the exact same problem. Had to send it back and got it replaced with a new computer.
    You sent it back without messing around with different settings?

  5. #5
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    Default Re: Samsung Series 7 - backlit keyboard

    I called Samsung support and they told me that it is a hardware problem and they will give me a new one.

    Thanks for the comments

  6. #6
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    Default Re: Samsung Series 7 - backlit keyboard

    Quote Originally Posted by ButtersS View Post
    You sent it back without messing around with different settings?
    Ofcourse not. Why would you assume that? Played around with it for a day, trying everything, to no avail. It was a hardware error and it needed to be exchanged for a new one.

  7. #7
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    Default Re: Samsung Series 7 - backlit keyboard

    I have the exact same problem.Is it really a hardware issue? Because mine starts working randomly after some time resuming from sleep.

  8. #8
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    Default Re: Samsung Series 7 - backlit keyboard

    I was told by my retailer that it was a hardware issue and that it should work right out of the box, so I returned my first notebook and they filed it as DOA (Dead On Arrival) and promptly sent me a new one which has worked perfectly since I got it 2 weeks ago or so.

    So yes, its a hardware issue. Might be a very small one for sure, like a bad cable or connector, but still a hardware issue.

  9. #9
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    Thanks, in my case updating bios seems to have stopped it temporarily, let's see if it strikes again

    Sent from my SGH-T989 using Tapatalk

  10. #10
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    Default Re: Samsung Series 7 - backlit keyboard

    yeah i had same problem it's getting replaced also.

 

 

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