I just bought a brand new Samsung NP700Z5A and as soon as I turned it on I noticed the backlit keyboard was not working properly, only the F12 key was on while the others remained dark; otherwise the laptop runs perfect.
Did anyone have the same problem? any idea how to solve it? (I tried several things in the settings but nothing changed)
I was told by my retailer that it was a hardware issue and that it should work right out of the box, so I returned my first notebook and they filed it as DOA (Dead On Arrival) and promptly sent me a new one which has worked perfectly since I got it 2 weeks ago or so.
So yes, its a hardware issue. Might be a very small one for sure, like a bad cable or connector, but still a hardware issue.