Official Disclosure of my Very Bad Experience with Eurocom

[Megacharge]

Sorry to hear about your negative experience. It's quite shocking to hear this as I am another person who received great service while dealing with Eurocom. Luckily I only dealt with John Shore who was a great help in my purchase process. I was able to get decent discounts (approx. 15% off) for trading in my old laptop (an Acer TM3200 with a busted videocard, and cracked chasis) as well as the configuration options. I actually opted out of getting the webcam (sub $49), but received one with a webcam anyways, lol!

The way you were treated is atrocious, and will definitely affect any future business Eurocom would have received from me. Eurocom must underestimate the influence notebookreviews.com has on buyers, because without this website I never would have even found out about Eurocom! I think an official apology is in order for them to clear up this mess, and hopefully try to regain some of the confidence buyers have lost in their company.

The reason you got a web cam anyway is because the Clevo chasis you ordered is naturally supposed to come with one. That's just an example of how Eurocom illegally rip people off on a regular basis, by charging you for something you would get standard, regardless if you order it or not. If you ordered the web cam you would have just put an extra 49 bucks in company representatives's pocket, not to mention the cash from the other extras you might have already paid for that you shouldn't have because they come with the laptop.

And this mess can't be cleared up by an apology, only by giving back every penny Eurocom has stolen from every customer it's ever done business with, will it ever be even remotely close to cleaning the mess they made for themselves, then they need to learn how to behave like businessmen and human beings, and with the lack of morals the president and leader of the company has, it will surely be downhill for them no matter what they do. I will never buy from them again, and any time I hear of someone who is, I will tell them about the president of the company and the company itself, and strongly urge them to go to someone else.

[spybenj]

Wow, I almost ordered, would've had to started a law suit

[Mandrake]

Why in the world would he want to come on this thread and keep it going instead of letting it blow over?

When pushing vendors to get MORE for LESS you would ALWAYS GET LESS.

Seriously?? You actually admit to this??

[BrandonSi]

Why in the world would he want to come on this thread and keep it going instead of letting it blow over?

Some people have problems separating their individual emotions when it comes to business. Sounds like heis more concerned about appearing to be "innocent", rather than help his company's reputation.

I agree though (assuming you were sarcastic, which I think is a safe bet ), the only way to possibly salvage this Google Page Ranking nightmare is to come on the forums and address this publicly. Apologize, and offer a satisfactory (if not generous) solution at this point. Otherwise for the foreseeable future anyone who asks anything about Eurocom is going to be sent a link to this thread.

[link1313]

That's just an example of how Eurocom illegally rip people off on a regular basis, by charging you for something you would get standard, regardless if you order it or not.

You know nothing of the legal system, do you?

[Megacharge]

You know nothing of the legal system, do you?

Oops, my bad, I thought it was illegal in Canada to knowingly mislead the public, and customers in order to make monetary gain, yeah I guess I know nothing about the law in my civilized country.

And when did you immigrate to Canada sir?

[link1313]

Oops, my bad, I thought it was illegal in Canada to knowingly mislead the public, and customers in order to make monetary gain, yeah I guess I know nothing about the law in my civilized country.

And when did you immigrate to Canada sir?

The seller has made no misrepresentations about the goods in existence. There is also no reason to believe Eurocom could not remove the webcam if it truly wanted to. Therefore the Caveat Emptor principle applies. Since no express term was stated by said customer about the particular quality he/she requires there is no admissible legal action that can be taken against the offeror in that regard. Also I highly doubt missing screws would constitute a breach of the implied terms of merchantable quality expressed in the Sale of Goods Act. The buyer is free to reject the additional quantity of goods (webcam), their right to do so exists whether a greater or lesser value is delivered. If the buyer chooses to keep the (webcam), they must pay for what was agreed to at the contract rate.

[Megacharge]

The seller has made no misrepresentations about the goods in existence. There is also no reason to believe Eurocom could not remove the webcam if it truly wanted to. Therefore the Caveat Emptor principle applies. Since no express term was stated by said customer about the particular quality he/she requires there is no admissible legal action that can be taken against the offeror in that regard. Also I highly doubt missing screws would constitute a breach of the implied terms of merchantable quality expressed in the Sale of Goods Act. The buyer is free to reject the additional quantity of goods (webcam), their right to do so exists whether a greater or lesser value is delivered. If the buyer chooses to keep the (webcam), they must pay for what was agreed to at the contract rate.

The company representative clearly made an attempt to mislead his customer for monetary gain when he told him the wrong video card he knowingly put in the laptop (which was a lesser model than the one the customer ordered) was more powerful when in fact it was not. That is illegal, and if you did some digging you would probably find that the web cam on these specific Clevo models are shipped with the web cam standard from Clevo to it's resellers to be sold with it, minus the core parts the customer will order.

There is no denying the law was knowingly circumvented on at least one, if not several occasions, with several different customers.

[Panther911]

company representative clearly made an attempt to mislead his customer for monetary gain when he told him the wrong video card he knowingly put in the laptop (which was a lesser model than the one the customer ordered) was more powerful when in fact it was not. That is illegal, and if you did some digging you would probably find that the web cam on these specific Clevo models are shipped with the web cam standard from Clevo to it's resellers to be sold with it, minus the core parts the customer will order.
There is no denying the law was knowingly circumvented on at least one, if not several occasions, with several different customers.

there are always 2 sides to each story - so far we are getting one side nly and accussing someone that we don't even know. I am unhappy with my sales rep at Ford and could write 10 pages about him if not more. But his story may be completely different.

[Ben Stafford]

Closing the thread. If posters would like to discuss the legalities of fair business, it can be done in its own thread.