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  1. #1
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    Default XoticPC Review

    I made a Sager/Clevo laptop purchase from XoticPC at the beginning of May. My order was placed quite smoothly without much hassle and it took about two weeks until it was received. I feel that's a very acceptable time frame given that the new Ivy bridge processors and things had just been released. I think buying anything expensive like this makes it feel almost like a second Christmas when it's delivered to your house. There's definitely a certain level of happiness you want to receive from the product. Unfortunately after using it for a couple days I decided it wasn't "the one" for me and not what I specifically wanted in a laptop. Which meant I had to do the dreaded return process of a company.

    Thankfully I was pleasantly surprised at how well the return actually went. Helping me along the way was Michael at XoticPC, I'd definitely recommend trying to get a hold of him if you have any sort of issue as he's probably the best person I communicated with during my entire experience with the company. If I had to complain about anything it would be about me having to pay the shipping for the return. Any repair for your laptop is supposed to get free shipping but I guess not a return which seems a little odd. Overall though I thank XoticPC and Michael specifically for helping me through each step and getting everything sorted out. I really appreciated the professionalism and kindness of the company. I'd absolutely recommend XoticPC if you're considering a new purchase!

  2. #2
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    Default Re: XoticPC Review

    Paying return is common for a return of merchandise. It is acceptable as well, its you who did not want the device not a fault of the manufacturer.

    Glad to hear though, the return policy is not only advertised, but fully supported as well. Cudos Xotic.
    Exmortis aka "Scott"
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  3. #3
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    Default Re: XoticPC Review

    Hello Friends-

    Thank you for your kind words Composer. It was my pleasure to serve you and make your experience with Xotic PC a good one. Onward and Upward!

    Cheers
    MS

  4. #4
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    Default Re: XoticPC Review

    Never mind.
    Last edited by J.Dre; 10th October 2012 at 09:51 AM.

  5. #5
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    Default Re: XoticPC Review

    xoticpc.com is crap!!! I received my computer in almost "beat up" condition and yet they claimed it's brand new. There were scratches on the LCD screen and the back tray looks like it has been torn apart. I immediately requested a full refund. Instead of a full refund like I had expected, they took off 10% of refunded price. And what's worse is that they made up some bull excuses saying that it was my fault for not receiving the computer in that condition...like ? for what ever valid and logical reason you give them, they will throw it back at you and blame everything fault on you to avoid giving you a full refund. Very untrustworthy and very unprofessional. I would highly not recommend anyone using this fraudulant company unless you are absolutely sure you want to deal with computers that comes all scratched up and not receiving a full refund after you legitimately stated your case.

  6. #6
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    Default Re: XoticPC Review

    Quote Originally Posted by theviith View Post
    xoticpc.com is crap!!! I received my computer in almost "beat up" condition and yet they claimed it's brand new. There were scratches on the LCD screen and the back tray looks like it has been torn apart. I immediately requested a full refund. Instead of a full refund like I had expected, they took off 10% of refunded price. And what's worse is that they made up some bull excuses saying that it was my fault for not receiving the computer in that condition...like ? for what ever valid and logical reason you give them, they will throw it back at you and blame everything fault on you to avoid giving you a full refund. Very untrustworthy and very unprofessional. I would highly not recommend anyone using this fraudulant company unless you are absolutely sure you want to deal with computers that comes all scratched up and not receiving a full refund after you legitimately stated your case.
    Hello, I'm very sorry to hear of this situation. Would you be able to email me directly your order information so I can take a look into this case for you?

    I can assure you that we're not in the business of being fraudulent and delivering damaged products as I'm sure many others on here can attest to. We always strive to deliver quality products that have gone through our thorough testing. If you can provide me these details to look into your order I'll see what I can uncover for you. In either case, I again am sorry to hear of the issue and look forward to helping you out.

 

 

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