Should I be angry with my Xoticpc experience?

[Nothing.To.Lose]

i wish malibal had this kind of customer service, just reading a few post on this forum i actually feel that the customer service representatives actually care

[gaidin43]

They care but the turn around for xotic takes for ever!!!!! I rma'ed something and it's now two months later with no replacement.... That was supposed to be expedited.

[Justin@XoticPC]

gaidin43 I am sorry to hear your RMA is taking longer then usual. I have looked it up and I see you sending it off in early-mid June to Sager. Please understand with your shipping time to Sager, their processing time of the return, build time of the new machine (during the 7970 Rush), your new machine to ship to us for custom modifications and finally the installation of these custom modifications are allot of steps the machine has to go through.

I see your modifications are in testing and expected to ship very soon.

[gaidin43]

gaidin43 I am sorry to hear your RMA is taking longer then usual. I have looked it up and I see you sending it off in early-mid June to Sager. Please understand with your shipping time to Sager, their processing time of the return, build time of the new machine (during the 7970 Rush), your new machine to ship to us for custom modifications and finally the installation of these custom modifications are allot of steps the machine has to go through.

I see your modifications are in testing and expected to ship very soon.

Oh I totally understand you guys are slammed right now.

This is the kind of customer service you like to see. Even when bad things happen (which they always will) they are still willing to work through thing and make it happen. It might take longer to order through a reseller then a major company like dell or hp, but the individual attention you and your order get are incredible. Annoyed as I might be with the turn around time, I still understand I'd rather have a fully tested and sound machine then have to send it back for repairs.

Between Cedric, Justin, Roland, and Michael I now know why people like buying through resellers (ie I can understand them on the phone for trouble shooting and I actually get the same person every time.... From the U.S. and not india....hummmm dell).

[matt.mcfadden]

So far my overall experience with Xotic PC has been negative. I am a soldier and have an issue with Xotic PC's military discount. Private communication with the company hasn't left me satisfied. This link Xotic PC Change Your Military Discount | Facebook leads to a cause page on Facebook where I have written down my concerns. I'd appreciate you taking a look at it and considering my case.
Thank you.

[miichael]

read your little facebook thing couple times. Could be the fact I am on day 19 of only getting 2-3hours of sleep..but I am just not following your logic of what is wrong with the discount. You can have 2 discounts, pick 2 that make it cheaper for you. plain and simple..what happens when free shipping discount ends? what if they have a another discount they have for a short time? should they always change military discount to always be the best? It seems they have that constant deal as a sign of respect for you guys. You have that option, I don't.You just seem to be nitpicking the fact the deal at the moment makes military discount not feel worth it.Should I get mad in a month when I cant get the black friday deals?

[Justin@XoticPC]

So far my overall experience with Xotic PC has been negative. I am a soldier and have an issue with Xotic PC's military discount. Private communication with the company hasn't left me satisfied. This link Xotic PC Change Your Military Discount | Facebook leads to a cause page on Facebook where I have written down my concerns. I'd appreciate you taking a look at it and considering my case.
Thank you.

We offered this potential Military Customer our advertised Military Discount as we have supplied thousands of other Military Personnel whom support out our great country, to which we have always received appreciative feedback and thanks from these customers. Unfortunately this potential customer felt he was entitled to additional discounts beyond what was advertised or listed on our website.

We always listen to our customers and try to go above and beyond for our customers to exceed their expectation. On top of offering our advertised Military Discount, in this case we offered an additional discount on this customers’ order plus offering Free Rush Production ($49 Upgrade). Unfortunately this was still not good enough to this customer and the he demanded that on top of the already generous discounts we also give him a free Upgraded Carrying Case (Slappa Case), to which we declined.

As many of you know there are not many companies out there today that offer a Military discount. It is sad that we go above and beyond and offer a little extra for this customer due to his concern with amount of our advertised Military Discount and we receive this in return.

[gaidin43]

I am a military guy and had nothing but the best experience with xotic pc. They are offering great items for rock bottom prices to begin with. You shouldn't feel like they are obligated to give you a few hundred off the top just because you serve.

Dollar to dollar with discounts they are better priced then dell or hp or anyone else.

[imusorka]

It's very disappointing that XPC aren't applying NBR discounts anymore. Even more so considering the fact that there are no special offers on the laptop I'm considering.

[Hutsady@XoticPC]

I am a military guy and had nothing but the best experience with xotic pc. They are offering great items for rock bottom prices to begin with. You shouldn't feel like they are obligated to give you a few hundred off the top just because you serve.

Dollar to dollar with discounts they are better priced then dell or hp or anyone else.

Thank you for the kind words gaidin43!

It's very disappointing that XPC aren't applying NBR discounts anymore. Even more so considering the fact that there are no special offers on the laptop I'm considering.

We have had to suspend our NBR specific discount just because the current Sager discounts are larger. The combination of them was too much for Sager to authorize. We will probably bring them back once the current sale is done, but you're saving more now with their specials.