The Mythlogic experience thus far.

[SevenK]

Saved System Configuration
Mobile Chassis: MYTHLOGIC Nyx 1712 Chassis (Clevo P170EM) with backlit keyboard
Mobile Display: 17.3" Full HD (1920x1080) Matte 72% NTSC Color Gamut LED Backlit LCD
Monitor Calibration: Free MYTH Professional Monitor Color Calibration
CPU: Intel Core i7-2760QM 2.40GHz, 1600MHz DDR3, 6MB Cache, Socket G2 Mobile Processor
Thermal Compound: Free IC Diamond Thermal Compound
System Memory: 16GB (4 x 4GB) , PC3-12800, 1600MHz SODIMM (Samsung)
Video Adapter: Intel HD3000/HD4000 Graphics AND NVIDIA 675M 2048MB GDDR5 DX11 Compliant with Optimus Tech
Optical: Notebook Black 8X DVD+RW/CDRW Combo Drive
Hard Drive: Intel 120GB 520 Series SATA III 6Gb/s Solid State Drive Sandforce Powered
Hard Drive: 750GB 7200 16MB Cache SATA Notebook Hard Drive
Mouse: RAZER Naga Epic Massively Multiplayer Online Wireless Gaming Mouse
Network Card: Onboard Gigabit (10/100/1000 Mbits/sec) LAN subsystem
Wireless Card: KILLER WirelessN 1103 - The ultimate wireless gaming HD video experience
Bluetooth: Integrated Bluetooth 4.0 Only With Intel 2230/6235 Wireless
Operating System: Windows 7 Home Premium

Laptop Sleeve | MYTHLOGIC Recommends SLAPPA Gear: SLAPPA 18" Ballistix PTAC Matrix Sleeve
Laptop Case | MYTHLOGIC Recommends SLAPPA Gear: SLAPPA Ballistix PTAC Pro Shoulder Bag

MYTHLOGIC Assurance: MYTH Lifetime Assurance with Lifetime Labor + 3 Years Parts Warranty, 3 Yrs 2-Way Shipping Canada
Phoenix Upgrade Plan: Lifetime Phoenix Upgrade Plan

Order History & Status
MYTHLOGIC Nyx 1712 1 $2899.17
Shipping: UPS Worldwide Express — $250.11
Total USD$3119.28

Will have to pay probably another CAD$250-$300 on arrival for provincial tax.


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Above is my order placed with Mythlogic on the 20th or 21st of April. I corresponded with Josh Tacey through emails and he has been very helpful with my questions. When there were problems with my credit card, he explained that their system did not like international credit cards and may have some hiccups, which was a relieve to know it is not a problem with my bank. He did something for it to work and the next day everything went smoothly.

5 months ago, I was reluctant to have Mythlogic as a reseller option because after comparing the prices, they do seem to charge a small premium over all the other competitors in the forum. To me, I was not able to justify the charge and decided to save a bit by going with Malibal which had a good reputation. Not saying that the other resellers like Xotic or Powernotebooks are bad, but they did not offer Malibal's Canadian warranty. I will not go into detail on my experience with Malibal since it is already explained in a separate thread (click here for thread). After my unpleasant experience with Malibal, I decided to try Mythlogic.

Advantages of Mythlogic to me so far:

1) I am sure everyone is busy at this time but they managed to reply to my emails in a matter of minutes. To be fair this may vary from CSR to CSR, and my praise goes to Josh Tacey.

2) There was no verification form for my credit card and I was informed personally that my order was placed.

3) Josh Tacey took the liberty to comment that there will be delays on the Nvidia cards of about 2 weeks, and because of the delays I will receive my system in May after Ivy Bridge is out. Fortunately, it will not be a hassle for me, Mythlogic will upgrade my chip to the Ivy Bridge equivalent at no extra charge. This here is what I call golden service since I totally forgot about the IB chips. For a comparison, Malibal did not offer this after I was informed of the delays.

4) I like how Mythlogic gives me the option of Slappa gear and Razer mouse. Since last year, I already planned to get a Slappa 2 sleeves bag to house both my old and new laptop. Having able to have it in the order saves me extra shipping cost if I was to place another order with Slappa. Their prices are better as well including the Razer mouse. Too bad no keyboard though, will be a great all-in-one.

5) The order status on their page has a "[?]" beside it for you to click on, it will bring you to the following:

What does this status mean?
Processing - Your order has been recieved and is being verified.
Pending Payment - If your order is here, we are currently waiting for payment (usually from a check or wire transfer)
Summoning - Your order is having parts allocated, and parts are being ordered if we don't have them.
Shell Allocated - The main shell for your order has been designated and reserved, some parts may still be pending.
Pending Parts - All the parts of your order have been ordered and reserved, and we are currently waiting for them to arrive.
Hardware Build - All the parts have arrived and the machine is being assembled.
Burn-In and Test - The machine is being loaded with Windows and run through a series of benchmarks to stress the components
Ready to Ship - Your order is packed up and waiting for pickup!
Shipped - Your order is on it's way!

This is very good because at no time am I required to play a guessing game with what their status imply and will not need to write extra emails in to inquire about it.

6) An agent by the name of Jeff called me today to inform me about possible further delays on the Nvidia card. There is a good chance I will receive it on the 17th or the 18th (I need it on the 15th for Diablo 3). I was upset but at the same time relieved to know that Mythlogic actually cared enough to not let me wait in vain. I was called again in the evening by Jeff again, he managed to double check and confirmed that there will be no extra delays. Will be able to receive my laptop on the 15th or 16th of May. I am not sure if this is a company requirement to update me through calls or if this is a professional gesture from Jeff, either way I felt like someone important to them (a VIP you may say).


Experience thus far
I am spending my hard earned money on something I hold of high value and the CSR people at Mythlogic obviously understand this and ensure that I am left worry-free. I will update this post later when I receive the laptop and test drive it on Diablo 3 (I know D3 is not that demanding but I plan to use the laptop for 3 years at least). Hope my experience will help out the other members here.

[jaug1337]

Saved System Configuration5) The order status on their page has a "[?]" beside it for you to click on, it will bring you to the following:

What does this status mean?
Processing - Your order has been recieved and is being verified.
Pending Payment - If your order is here, we are currently waiting for payment (usually from a check or wire transfer)
Summoning - Your order is having parts allocated, and parts are being ordered if we don't have them.
Shell Allocated - The main shell for your order has been designated and reserved, some parts may still be pending.
Pending Parts - All the parts of your order have been ordered and reserved, and we are currently waiting for them to arrive.
Hardware Build - All the parts have arrived and the machine is being assembled.
Burn-In and Test - The machine is being loaded with Windows and run through a series of benchmarks to stress the components
Ready to Ship - Your order is packed up and waiting for pickup!
Shipped - Your order is on it's way!

This is very good because at no time am I required to play a guessing game with what their status imply and will not need to write extra emails in to inquire about it.

Very nice machine you've got configured there, you must be excited

and yes, I must admit it's a neat little option they've got there, always nice where the several of thousandths of $$$ are heading towards.

>implying you are hinting towards a special resellers

[hizzaah]

Great to hear! Glad Myth is working out for you. Like you said, they've got a bit of a premium, but they're customer service is fantastic. Since they're a smaller shop, their QQ is top notch also. I remember last year an NBR user commented about his trip to their store, saying that they literally go over their panels with a magnifying glass to insure their quality. Good stuff.

[salemsalem78]

I placed an order with Mythlogic a week back, but I'm opting to wait for the new ivy bridge i7s, as well as the 7970m cards. Needless to say, they've been very patient and helpful with me changing my mind. Actually I know what I want, their new Nyx's are just not coming soon enough!!

I can't go back to the real world man. I can't go back to HPs customer service trying to sell me a new laptop just because I need a new hard disk, or telling me to push the restart button when I tell them the mother board's not working.

[bearkeyboard]

i too placed an order about a week ago.they were able to reply to my emails within a day or so at most(thank you josh tacey).i made changes to my order by emailing them and they also replied to me after closing hours as well(email).im happy with their customer service so far.mythlogic rocks!

[TwinTurbo]

Glad to see you're having a good experience with Mythlogic. I, too, have been happy with their customer service and overall communication. After contacting a couple resellers, it was pretty easy to see the difference.

[hizzaah]

I was always surprised to send off an email at 230a and get a reply from Josh at 235a lol. Does the man never sleep? maybe he doesn't roll into work until noon lol

[mythlogic]

I was always surprised to send off an email at 230a and get a reply from Josh at 235a lol. Does the man never sleep? maybe he doesn't roll into work until noon lol

No no he doesn't sleep. To busy inventing and testing things.

[wtferrell]

I too have nothing but great things to say about Mythlogic thus far. I have zero doubt who I will turn to when I eventually purchase a Sager notebook. Thanks Josh and Jeff (thus far, 2 that I've had contact with).

[HaveFallen]

It seems Josh and Jeff are the main people everyone seems to talk to. But I have had an awesome experience with Mythlogic. I bombard them with questions and calls, but they are always patient, have an answer, and never seem to be in a hurry. I ask why? Considering (I assume) they are a small corporation.
.