Kobalt Computers (UK) experiences

[warlash]

Hi everyone,

Finally registered - no more lurking around in the shadows of guestdom!

I made a purchase back in May from Kobalt Computers.
They took payment almost immediately and I have yet to receive my machine

For these 3 months, it has been quite literally one excuse after another.
Some understandable (component fail rates), others quite frankly not.

Their lack of any telephone access and slow response to enquiries have left me very disappointed.
To purchase an almost identical machine from them today would be £200~ cheaper than what I have already paid!

I'm not here to moan (too much ) but to ask those who have a machine from Kobalt - or have had some experience with them in the past - should I wait any longer?

Are there any other companies in the UK you would recommend for Clevo?

This forum was one of the driving forces behind my original purchase.
I'd not heard of them till I saw a mention here - and I would value your opinions.

Stay safe.

/warlash

[lazard]

PCSPECIALIST.CO.UK - Custom PCs, Custom Computers, Custom PC, Desktop PC, Custom Built Computers, Gaming PC

p.s.
this belongs in the Reseller Feedback Section

[eoinmfoley]

To be honest with you, I was going to buy from Kobalt. Heard about them on this forum but over the last 2 months and all the horror stories of people paying them money and not getting their system for months if it all, I decided to go for an Alienware M18X. My main concerns were that I needed a warranty that covered pick up and return to Ireland and none of the US or Euro sellers would cover it, so that left Kobalt. But for the reasons highlighted above, I've decided on Dell. The fact that they haven't even got a phone that work's worried me a lot, the message is still a recording made in January....

[niffcreature]

Kobalt is bad. If only for the reason that you've now lost 200 just waiting for it.

Call your bank and do a chargeback. I don't know if you have the same terms in the UK, but thats what I would do.

[MrDJ]

did you enquire on their forum?
what has happened in the past is if the hardware is updated or the price drops you are normally auto updated the hardware or refunded the money.

swings and roundabouts. i had a nightmare with alienware so i hope dellienware is a lot better for you.

[warlash]

did you enquire on their forum?

No - I posted a comment in the order system.
I'm not terribly interested in making posts on their own forums when I should be able to speak to someone directly about my concerns.

It's called customer service.

swings and roundabouts. i had a nightmare with alienware so i hope dellienware is a lot better for you.

You are directly affiliated with Kobalt are you not? (Forum moderator/employee?)
The "nightmare" you experienced with Alienware, and the opinion you were left with for that company is what Kobalt has been doing for last 3 months - certainly to me.
Please use your position to feed this back to them.

After these kind responses, and browsing the other 11 page thread I think the consensus is clear.

Such a disappointment but it is indeed the nudge I needed... 3 months out of pocket is long enough.
I'll investigate PC specialist.

Thanks you very much for your help all.
Take care


/warlash

[MrDJ]

No - I posted a comment in the order system.
I'm not terribly interested in making posts on their own forums when I should be able to speak to someone directly about my concerns.

if you had read or posted on the forum you would have seen the well documented problems they were having with their website and would have been advised to post in the secure order queries on their forum which would have got replys by mail or a callback on the phone.

You are directly affiliated with Kobalt are you not? (Forum moderator/employee?)
Please use your position to feed this back to them.

yes i am a voluntary moderator on their forum but i have nothing else to do with the company at all. i am a customer just like you who was very happy with my 3 year old nexus and the service that i got from them that i offered my services to help them out on their forum.

[Pman]

if you had read or posted on the forum you would have seen the well documented problems they were having with their website and would have been advised to post in the secure order queries on their forum which would have got replys by mail or a callback on the phone.


yes i am a voluntary moderator on their forum but i have nothing else to do with the company at all. i am a customer just like you who was very happy with my 3 year old nexus and the service that i got from them that i offered my services to help them out on their forum.

Just to re-iterate MrDj's position

He is not an employee of Kobalt Computers and has at no point ever worked for us, his Moderation of our forum is voluntary and his time we are grateful for but he receives no payment from us for this.

He is and continues to be a customer the same as all our others

[MulliganUK]

Pman,

There are currently 129 posts about Kobalt in the Resellers Feedback Forum, the vast, vast majority of them are not positive. Yet your response is to clarify that MrDJ is not an employee of the company. I do not think that this is the most serious matter at hand.

Many people appreciate that there have been problems beyond the control of Kobalt but there have been chronic customer service issues that need to be addressed. Could you respond to the customers awaiting accurate ETAs for their machines or the delay people have in receiving refunds?

[Pman]

Pman,

There are currently 129 posts about Kobalt in the Resellers Feedback Forum, the vast, vast majority of them are not positive. Yet your response is to clarify that MrDJ is not an employee of the company. I do not think that this is the most serious matter at hand.

Many people appreciate that there have been problems beyond the control of Kobalt but there have been chronic customer service issues that need to be addressed. Could you respond to the customers awaiting accurate ETAs for their machines or the delay people have in receiving refunds?

Our customers are welcome to contact us via our official contact methods,

This is not one and from now on we will not be drawn into debates regarding individual customers and their own situations.

This is not an official communication method for our business and as such we will not get into debating orders/customers here

Pman