MALIBAL Reviews

[misterhobbs]

I know that NBR has affected who I purchased from and I was just some average joe looking for a new laptop. It's #3 on google's search query for "laptop reviews" and that's the first search I did so NBR has a large influence IMO.

[molTenLead]

I know that NBR has affected who I purchased from and I was just some average joe looking for a new laptop. It's #3 on google's search query for "laptop reviews" and that's the first search I did so NBR has a large influence IMO.

NBR was the way that I heard of many of the resellers. Not being active here wouldn't hurt many of the bigger brands (Alien/Asus/MSi) but for Clevo resellers the brand exposure seems to help a lot. The people here do seem to be their target market.

[leetl90]

I was gonna purchase a Malibal today until I saw this post and the recent posts by the Malibal representatives. Making me reconsider my decision now.

[jaug1337]

Making a forum on the resellers own website is a terribly badly chosen mistake! They have full control and can easily manipulate, not to talk about delete and remove posts as they wish.
Going public and attending several forums like these, which are meant for the consumers is the way to go in my eyes.

I would never pursue myself to use a resellers forum, sadly it's too much freedom to give away.

One must think before act, clearly not something Malibal has done... (no offense, just my 2 cents..)

[MALIBAL]

Making a forum on the resellers own website is a terribly badly chosen mistake!

Most companies have their own forums, including XoticPC and PowerNotebooks - so I really don't see how having our own forums is a bad thing.

Also, now that we've had our forums open for a day, I really wish we would have done this sooner - because it feels a lot more intimate, like we're all a family. When I see people posting on there, I want to coddle them like they are my babies. Yesterday, after I saw the first person post - I was like... awww - I wanted to give him a hug.

[jaug1337]

Most companies have their own forums, including XoticPC and PowerNotebooks - so I really don't see how having your own forums is a bad thing.

Also, now that we've had our forums open for a day, I really wish we would have done this sooner - because it feels a lot more intimate, like we're all a family. When I see people posting on there, I want to coddle them like they are my babies. After I saw the first person post on there yesterday, I was like... awww - I wanted to give him a hug.

Okay fine, but that's my opinion

Still can't understand why you are make these account inactive, a big mistake in my eyes. But hey, I'm not the one selling laptops

[Burtonjp]

Bummer they left. I always thought Anthony was really helpful and I was impressed with their presence/frequency of posts here on the forum. I was inching closer and closer towards choosing them due to their Canadian-friendly warranty. They've had SOME bad reviews but from experience I also know theres two sides to every story and to take the ranting of a young distressed individual with a grain of salt.
I suppose this spells the end of the NBR discount.

[misterhobbs]

Most companies have their own forums, including XoticPC and PowerNotebooks - so I really don't see how having our own forums is a bad thing.

Yes, Xotic and PowerNotebooks have their own forums, but they are in addition to the NBR forums. Having your own forum isn't a bad thing at all, but altogether leaving NBR to only participate in your own forums is a bad thing IMO. Also, the timing of your departure couldn't have been worse as it coincides with the bad reviews and really makes it seem like you're running away.

Also, now that we've had our forums open for a day, I really wish we would have done this sooner - because it feels a lot more intimate, like we're all a family. When I see people posting on there, I want to coddle them like they are my babies. Yesterday, after I saw the first person post - I was like... awww - I wanted to give him a hug.

This seems ridiculous to me and a bit condescending as well.

It seems like by making a much more 'intimate' forum you are trying to surround yourself with ONLY Malibal people, which are more likely to agree with you. Surrounding yourself with people that agree with everything you do is not a good thing. You need people to let you know when something you are doing is not right. The forums here at NBR does an excellent job at that and provides a great means for the resellers to gauge how they are interacting with their customers. Some of the best reviews and customer satisfaction have come when something was initially screwed up but the company listened and came up with a solution. NBR provides a very effective medium to facilitate this, with thousands of people participating and sharing their experiences. In essence, by quitting NBR in favor of participating solely in your own forum you are saying NBR is of no value. Many people will view this as a snub.

Edit: Malibal, are you or are you not active? It honestly reminds me of a child saying they are running away but only to hide in the backyard, waiting ten minutes, coming back in to see what the parents think, throwing another temper tantrum and running to the backyard again.

[Frag]

Yes, Xotic and PowerNotebooks have their own forums, but they are in addition to the NBR forums. Having your own forum isn't a bad thing at all, but altogether leaving NBR to only participate in your own forums is a bad thing IMO. Also, the timing of your departure couldn't have been worse as it coincides with the bad reviews and really makes it seem like you're running away.



This seems ridiculous to me and a bit condescending as well.

It seems like by making a much more 'intimate' forum you are trying to surround yourself with ONLY Malibal people, which are more likely to agree with you. Surrounding yourself with people that agree with everything you do is not a good thing. You need people to let you know when something you are doing is not right. The forums here at NBR does an excellent job at that and provides a great means for the resellers to gauge how they are interacting with their customers. Some of the best reviews and customer satisfaction have come when something was initially screwed up but the company listened and came up with a solution. NBR provides a very effective medium to facilitate this, with thousands of people participating and sharing their experiences. In essence, by quitting NBR in favor of participating solely in your own forum you are saying NBR is of no value. Many people will view this as a snub.

Edit: Malibal, are you or are you not active? It honestly reminds me of a child saying they are running away but only to hide in the backyard, waiting ten minutes, coming back in to see what the parents think, throwing another temper tantrum and running to the backyard again.

Excellent post.

[WCFire]

I'm a MALIBAL customer as of last week. I bought the computer despite the negative reviews that were coming out around that time.

We at NBR are intelligent enough to sort through a review and determine the two sides of a story. Every business will inevitably have problems. That's the reality of it. I help manage a small business and we get threatened with BS from customers all the time. You can try as hard as you can to make sure it doesn't happen, but once in a while someone has a bad day and gets rubbed the wrong way or lightning strikes and something goes wrong. The only thing you can do then is to handle it professionally with grace and care. You can't take it personally or it will destroy you.

I hope MALIBAL realizes that their reputation was not sunk by a couple people posting negative reviews. This happens to everybody and we understand that. MALIBAL's reputation was sunk by how it responded to the situation defensively and personally. I have never had to use my warranty for a product, but what if I had to with this computer? My confidence in the company is broken when I imagine that they will just lash out at me as they have on these forums. I would actually be afraid to approach you guys to help me out.

I hope MALIBAL reconsiders their decision to leave this forum. I think it's a lose-lose scenario. We have proudly referred people to MALIBAL for years, myself included. Anthony@MALIBAL was one of the most helpful and knowledgeable people on these forums. The consumer experience is more than just the end product. As a MALIBAL customer, I want to be proud of who I bought my computer from.