MALIBAL Reviews

[Ellatan]

Because the forum doesn't enable personal messages until you make 5 posts.

[mrbasher]

I have been researching the Clevo laptops for over a year now and finally decided to pull the trigger on the P170HM. As near as I can tell Malibal has the best price on what I suppose you could call a bare bones model.

I've checked out each of the vendors out there and it seems like there's always some portion they won't remove. My plan was to buy the laptop with no RAM, no hard drives and no OS.

Here's what I found most interesting... I was in the middle of configuring the Satori on Malibal's site and realized I didn't have the option to remove the RAM and hard drives so I started a chat session to ask if I could order one without. (something I had done with other sites as well) Their answer was yes, I could and it would save me $90 total. What I found most interesting was that only minutes later, they'd added those options to the page! I thought that was pretty cool.

I plan on ordering the laptop this coming Monday and I'm pretty excited about it.

Wish me luck, this thing is gonna be awesome when everything comes together.

[wandarah]

Just a final update: Been thrashing my P150HM for a couple of weeks now. With BF3 for fun, and *piles* of VM Environments for Work - runs like a beast so far.

My greatest annoyance so far is that the quality of the Audio sans Headphones is not so much poor, as it is *quiet* - very odd (yes I've turned it up!) - until you load up, say BF3, then it blasts. Not sure what's going on here.

My highest temperature recorded on the GPU is 82. This appears to be within acceptable limits.

So, signing off with a cheers Malibal and I hope my machine lasts and lasts. Adios!

[12beavah]

It's pretty amazing how fast they seem to respond to everything, the longest time I've read about anyone having to wait for an answer was like 65 minutes

[HexDemon666]

My experience so far...

I will try to update this (or post a continuing review) once I actually get my laptop. I'll be home on leave with a in' new laptop, though, so my apologies if my priorities lie elsewhere at the time.

Anyway, I decided to order the Nine x7200. In my attempt to achieve a discount on the already $3000+ laptop, I opted to pay in cash via a bank wire. I placed my order, tried to send the transfer, but due to issues with my bank, I could only send a maximum of $2500 per business day. I wasn't sure if I was allowed to send multiple payments, so I searched the website for an answer. I did not find an answer, but DID find that they offer a military discount (I'm active duty in the Navy and currently forwarded deployed on an aircraft carrier in the Pacific).

I emailed Malibal asking them if I could split my payments and to ask if I could cancel my order so I could re-order the laptop, this time with my military discount (I didn't tell them that was why). I got an email back the next morning saying that I could, in fact, send multiple payments and that they were able to modify my current order so I didn't have to cancel. I asked for my military discount and about 7 hours later, I got a response informing me that the discount was added--no questions asked (seeing as I'm emailing from an official .mil email address, I guess that was enough verification for them). At this point, I was able to send my payments through.

Unfortunately, here's where the next hiccup comes. As I said, I could only transfer $2500 a day, so my second payment had to be dated for the next day, and it takes a few hours for my bank to process those payments. This is neither my fault nor Malibal's fault, but that further delayed the time it took for them to get the payment and that means I'm closer to that deadline of a 7 day grace period for payment before the order is automatically canceled. I've emailed them twice, both last night and earlier this morning, asking if they've received my payment and if they could update my order status to reflect it so that it doesn't get canceled (I'm on day 7). I've yet to get any email back confirming or denying my payment. More importantly than my order getting canceled, but now they [should] have my money. Not that I expect Malibal to be so underhanded as to rip me off like that, but it is slightly unsettling to think that I've done my part and paid in full and still have not have my order updated or at least gotten some sort of feedback via email from their customer support.

While Malibal has been very helpful with my questions and were able to apply my military discount without any fuss, their response time has been insanely slow (unlike what I've read about in this thread). Perhaps it would be faster if I utilized their live chat or ticket system, but for some reason, I get an Error 64: Host Unavailable whenever I try to load either of those. I'm not sure if this is an issue with the website or an issue with the server I'm using to connect to the internet (believe it or not, our internet technology on board my ship is fairly lacking). That means I'm stuck with email, and if their email support is this slow, I might get screwed over. I'm not passing total judgment on the company's support just yet, but this has been my experience thus far and it's been both satisfying and frustrating.

To be perfectly honest, the main reason I opted to write this "review" was to hopefully garner some attention from Malibal through something other than email simply because it's been so sluggish. But I feel like it's still a valid review in that it's both honest and unbiased, but also because I've read nothing but that Malibal's customer service is incredibly fast, and it's been incredibly not for me.

[MALIBAL]

We replied to your email about 20 minutes ago. The payment still has not shown up on our account. Contact your bank to make sure they didn't mail us checks. Also, our response time hasn't been insanely slow. Every email you sent (that required a response) was responded to within 24 hours, even on weekends and more than half of them were responded to within a few hours... even at 4AM local time.

[HexDemon666]

Originally Posted by MALIBAL

We replied to your email about 20 minutes ago. The payment still has not shown up on our account. Contact your bank to make sure they didn't mail us checks. Also, our response time hasn't been insanely slow. Every email you sent (that required a response) was responded to within 24 hours, even on weekends and more than half of them were responded to within a few hours... even at 4AM local time.

Okay, perhaps "insanely slow" was more of a reference to the reputation of you guys responding within minutes, or an hour at best. While I wouldn't call waiting an entire day unacceptable, I wouldn't say it's all to expeditious, either. Either way, the customer service has been helpful with each reply, so I'm not really complaining. Just sharing my experience.

Also, I've contacted my bank and figured out the issue with my payment, so once I gain access to my email again (servers down for maintenance), I'll hopefully sort out this payment issue.

[AmatuerClocker]

Hello,
I wish to give my review of MALIBAL.com because I just recently ordered (placed 22 Feb 12) a P180HM . Their customer service has been outstanding. They have been very quick to respond to me (within 12 to 24 hours) and they are always courteous. Most of the time I recive a response within an hour. I even contacted them 24 Feb 12 and requested to upgrade the CPU and they were helpful and courteous to me (and I got my upgrade).

I have been “cruising” this website forum for about 2 months and I have noticed their response to hardware/software problems has been superb. They are quick to respond and willing to work with the customer one-on-one to resolve issues. My comparison of them is based upon other laptop builds I have owned over the last decade (Acer, HP, DELL, ASUS, MSI) . I will update this concerning quality hardware construction once I receive the P180HM.

[usmcrebel]

I ordered my first laptop From MALIBAL last week, and there were a few issues with the order that were somewhat odd. With MALIBAL customer service crew kicking it into overdrive for me everything got sorted out and order submitted.
I have already reccommended several friends to buy from them. I will be buying from them again without a doubt!

Now the hard part is just waiting for it to get here so I can get my mitts on it!

[chishifu]

Ordered my first Malibal laptop earlier this year. Despite some delays with the chassis, they were extremely helpful on the phone when I called in requesting updates and even changing my order after having placed it.

They were even kind enough to throw in an 'upgrade' due to the OOS chassis (ordered a p151 but ended up with a p150) and I've had no issues as of this first month. Thanks again guys