MALIBAL Reviews

[kurosawa79]

Originally Posted by wispofdoom

You'll notice that I never complained about the return time on the email responses. And phone conversations aren't recordable, are they? I called to change my shipping address and overheard the employee say something like, "I can't handle this anymore". I hope it was not directed at me; I find that rude when I am speaking to a person. I have also gotten an exasperated tone when I speaking to your people, though obviously I can provide no proof.

I also take issue with your dismissive tone and assumption that I am unknowledgeable about the standards of good customer service. When making a large purchase, I expect more than just having my questions answered. As I stated, it was quite nice of you to offer the $25 discount after the promotion had expired. However, the way you speak to your customers could be improved.

As I need the laptop soon, I will not cancel the order. There also have not been enough negative experiences to justify that. As you stated, you have certainly been responsive to my questions. I hope my experiences are not representative of the entire company and that I caught people on an off-day, in case an issue pops up after receipt of the laptop.

Thanks.

Wow there's no pleasing some people. Maybe you should try Kobalt for customer service, or in fact HP if you want to go bigger. Yes you pay lots of money, yes customer is king...but whatever, get over yourself.

[Hedgeson]

I ordered from MALIBAL because they were quite flexible and answered all my questions. They also seem to offer the best warranty options for Canadians, since they service the Laptop in country.

I wanted a matte screen, 95% gamut not necessary, and an ATI 6990m. Normally for the 6990m I'd have to go with a P150, which is $150 more, and add a 95% matte screen for $95. They agreed to put the AMD 6990m in a P151HM1 and change the PSU for the $20 difference, so I save $230 and I get exactly what I want. They also let me have the 6990m at a previously announced price, before they raised the upgrade price to match other retailers.

Now I impatiently wait for my laptop to ship. Today is 7 business days after my order was processed, and normally it would ship today. But I understand that my non-standard configuration could incur delays, and the 6990m has not started shipping for all retailers.

[lazard]

Originally Posted by Hedgeson

I ordered from MALIBAL because they were quite flexible and answered all my questions. They also seem to offer the best warranty options for Canadians, since they service the Laptop in country.

I wanted a matte screen, 95% gamut not necessary, and an ATI 6990m. Normally for the 6990m I'd have to go with a P150, which is $150 more, and add a 95% matte screen for $95. They agreed to put the AMD 6990m in a P151HM1 and change the PSU for the $20 difference, so I save $230 and I get exactly what I want. They also let me have the 6990m at a previously announced price, before they raised the upgrade price to match other retailers.

Now I impatiently wait for my laptop to ship. Today is 7 business days after my order was processed, and normally it would ship today. But I understand that my non-standard configuration could incur delays, and the 6990m has not started shipping for all retailers.

If I had known that, I could have gotten the exact same specs of my PH150HM on the P151HM1 for $100 cheaper.

[Hedgeson]

Originally Posted by lazard

If I had known that, I could have gotten the exact same specs of my PH150HM on the P151HM1 for $100 cheaper.

Well, yes. I knew the difference between the 2 was only the finish and PSU, and I was trying to pay as little as possible for a laptop with the AMD 6990m. I guess Sager doesn't want everyone to buy the lower priced P151 with better GPUs. So I asked MALIBAL by PM.

I could have saved even more had I ordered 1 day earlier, while the GPU upgrade was at a lower price. Oh well, it's just $20.

What grates is that I paid cash, with the cash rebate, but with my banks wire transfer fee and their bad exchange rate, I paid in CAD exactly the pre-rebate USD price. I should have paid by credit card... I may have paid slightly less with a better exchange rate.

[Ghold]

How long has it taken you guys to get your order to you? My order was processed and payment completed on the 8th, and still no word on shipping.

[MALIBAL]

Hi Ghold, I believe you opened a ticket on our site today and we replied about 5 hours ago, letting you know the reason for the delay on your order (which is the 95% Glossy Display) and the estimated ship date. Please let us know if you need anything else.

[a3n1ma]

I wanted to thank the reviews posted here, as they have helped me decide on Malibal for my purchase, which I'll make before the end of the month (have to clear budget with wife )

[VicenteLACL]

hi, I talked today with a agent in your Live Chat and I asked to him, if I realy can combine the P151HM1 with a HD6990m?, and he tell me (no with the same words) "yes, on this week, we update our website, and we add that option. You have to check on the week". That is true? more or less, when do you think that option will be available? will be apply the same prices that of "Hedgeson"?

sorry for my english.

thanks.

[Frozenstorm]

Considering buy from Malibal, just wondering is Malibal assemble the parts and install it after getting it from Clevo?

[Frozenstorm]

And What other discount do Malibal offer? I mean apart from the cash discount, I saw the post earlier, do Malibal offer free shipping for the x7200?