All Things Android - Apps, Phones, Tablets - Discussion

[H.A.L. 9000]

My sister is having nothing but problems with her Captivate.

GPS issues, failed SMS sending with full reception, random reboots etc. Going to see if ATT can swap it out for a different phone (but I doubt they will)

I posted this a while back, but it's still in action. Call and get another... your sister's sounds defective.

[Johnny T]

So it's a software issue? O_o

[H.A.L. 9000]

So it's a software issue? O_o

Nope... there were several hardware revisions of Captivate's. Certain of those revisions have odd voltage issues where they just randomly shut off. It has to be completely replaced, either with new or refurbished hardware.

[mrXniick]

Nope... there were several hardware revisions of Captivate's. Certain of those revisions have odd voltage issues where they just randomly shut off. It has to be completely replaced, either with new or refurbished hardware.

It doesnt randomly shut down. The SMS will fail, phone will freeze and needs to be rebooted. GPS is horrible, but seems like that is a case with all captivates. Think there is any chance of a swap for another phone?

Also I have no idea why, but screen protectors will NOT stay flat on the top and bottom edge of the captivate. Have tried 4 screen protectors, edges dont stick. Very annoying

[[>>ahl395<<]]

^ Still sounds very unusual, at least the SMS failing. Many of the Galaxy S's have GPS issues, but i didnt think the Captivate was one of the bad ones for it, and there are ways to fix it too.

I would try to get something done, im sure that ones is defective in some way, either software or hardware wise.

[H.A.L. 9000]

It doesnt randomly shut down. The SMS will fail, phone will freeze and needs to be rebooted. GPS is horrible, but seems like that is a case with all captivates. Think there is any chance of a swap for another phone?

Also I have no idea why, but screen protectors will NOT stay flat on the top and bottom edge of the captivate. Have tried 4 screen protectors, edges dont stick. Very annoying

How long have you had it? And is it on contract?

[mrXniick]

How long have you had it? And is it on contract?

She got the phone in january, and yeah.. it's on contract.

Is the screen protector thing normal? Its annoying as hell lol

[Johnny T]

Nope... there were several hardware revisions of Captivate's. Certain of those revisions have odd voltage issues where they just randomly shut off. It has to be completely replaced, either with new or refurbished hardware.

Right. I see. O_O Thank you sir!

*crosses one phone off the list on ebay*

(was a Roger's Captivate with intermittent shut off issues)

[H.A.L. 9000]

She got the phone in january, and yeah.. it's on contract.

Is the screen protector thing normal? Its annoying as hell lol

Yea, you can probably get something else. When you call you'll be transferred to the replacement dept, and they'll try to scoot you into a replacement of the same model. Tell them that you don't want that phone... that it's already caused it's major fair share of trouble and you wouldn't trust another. Hint that you might have to cancel the line if something else isn't avaliable... they'll usually bend over backwards. Trust me. Monthly subs are important. Just expect something refurb, but it will be different. They'll probably offer you an X10a, Bravo, Flipside, and probably a Samsung Focus WP7 device.

Right. I see. O_O Thank you sir!

*crosses one phone off the list on ebay*

(was a Roger's Captivate with intermittent shut off issues)

Yep. Roger's Captivate is exactly the same down to the radio freqs. The only thing is it's an i896 and ours is an i897. LOL. But yea, I wouldn't buy it if it's having those issues, as I'm not sure Roger's has initiated any kind of return at all.

[booboo12]

So, the honeymoon wore off: The phone's (a Samsung Fascinate) is back to being a super laggy, stuttery mess.

I really don't know what's wrong, haven't done the lag fix that HAL outlined, but it's super bad. She'll/I'll swipe between home screens and it'll just freeze mid swipe, the phone just gets super unresponsive. Tap the apps button to open the drawer and the phone will hang for a bit before opening it. During these freezes, the capacitive buttons just don't work. Press them and the light under the button blinks once but that's it. Hitting menu to pop up a menu is similarly slow.

The odd thing is, the slow downs happen at just random intervals. Anytime on the homescreen, but sometimes in other places it can be fast.

I might just end up blasting away the stock ROM and putting something like CM7 or a different custom ROM on it and seeing if that makes a difference, along with HAL 9000's fix.

The whole thing's really soured her experience and she's pretty much swore off owning a Samsung device (or perhaps even an Android phone-She's strongly considering iPhone 5 now) period, even though I've told her that it's one of the fastest phones in VZW's lineup.

Honestly, I can't blame her.

My sister is having nothing but problems with her Captivate.

GPS issues, failed SMS sending with full reception, random reboots etc. Going to see if ATT can swap it out for a different phone (but I doubt they will)

"You must spread some Stig around before giving it to mrXniick again." :P

Yikes, hopefully she'll be able to get it sorted out