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22nd September 2011, 04:50 PM #1NBR Lead Moderator
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Sony Support Sends Broken Computers to Customer Discussion
A Sony customer waiting to send his notebook off for warranty service was surprised after he began receiving broken notebooks from other customers.
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22nd September 2011, 04:58 PM #2Banned
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Re: Sony Support Sends Broken Computers to Customer Discussion
HAHA, wow....
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23rd September 2011, 12:02 AM #3Notebook Evangelist
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Re: Sony Support Sends Broken Computers to Customer Discussion
FAIL...just shows the level of incompetence of customer service from the big laptop makers...although there are horror stories from others...
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23rd September 2011, 12:03 AM #4Notebook Enthusiast
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Re: Sony Support Sends Broken Computers to Customer Discussion
Wonder if he got to keep all the laptops...
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23rd September 2011, 10:41 AM #5Notebook Destroya
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Re: Sony Support Sends Broken Computers to Customer Discussion
Mistakes happen, good thing the guy was honest and didn't keep them.
You can't put all the blame on SONY just some incompetent worker that pressed the wrong button on a computer.
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23rd September 2011, 12:32 PM #6Formerly waterwizard11
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Re: Sony Support Sends Broken Computers to Customer Discussion
Even if he wasn't honest, I would hope that SONY keeps records of their shipping labels in order to see the odd inter-customer package addressing.
Originally Posted by IKAS V
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25th September 2011, 12:51 PM #7Notebook Consultant
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Re: Sony Support Sends Broken Computers to Customer Discussion
That happened to me also with Lenovo. They sent me other's T42 while mine was X61 Tablet. After that, they were like crazy blaming me for everything and having all excuses they could imagine not to give me my machine for more than a month. Not to mention they claimed they would send me a replacement for my machine if they couldn't find my X61T after a week. There is always a bad luck for every single one, I guess.
oh, for the record, that was my last Thinkpad.
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25th September 2011, 06:19 PM #8Notebook Deity
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Re: Sony Support Sends Broken Computers to Customer Discussion
Madness, he should have kept them, built "several" machines out of the parts. Then, when Sony asked for them back months or years down the line, told them he thought that this was how the repair service worked, self service repair!!!!
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