Hello. I have a Gateway laptop (M6750) with Vista that is refusing to shut down. Whenever I click "shutdown" or "restart" it gets stuck. Eventually, I will have to hit the power button to get it to turn off. Of course, I then get the screen asking if I want to restart windows normally once I turn it back on. My solution has been to never shut it off - just let it go to sleep. However, this doesn't really seem like a good idea. While I can utilize the computer programs I know efficiently, I don't know much about the "behind the scenes" stuff, so please be specific with any comments. Thanks! Debora
Next, shutdown the computer, turn it on and quickly press F8 a few times, a menu will come up and select safe mode- Login then allow the desktop to load, then see if you can do a normal shutdown.
Note: If this has started recently you may be able to fix it via system restore: (the idea being if it started last Friday roll back to the day before or a few days before) http://pcsupport.about.com/od/fixthe...tore-vista.htm
Please post back and let us know the results of the above suggestions.
Last edited by JOSEA; 12th November 2011 at 11:15 PM.