T430 Wifi Defective

[changt34x]

Disabling Wake On LAN in the bios fix the problem for me so far.

I just tried it but after 4 sleeps I still get the same problem. It was a good suggestion though.

[fishblue]

I called, and will be getting a new motherboard and wifi card next week. Hopefully this will fix the problem. (I also spent an hour on the phone with them updating every related driver and the bios, so it's not a software issue as far as I can tell)

[changt34x]

I called, and will be getting a new motherboard and wifi card next week.

Just wondering, are they allowing you to change the part yourself or are you sending it to depot repair? If they can let you change it, I might switch my support request to that as it seems it would be MUCH faster than system exchange.

[fishblue]

Onsite warranty repair, they will send a technician out to fix it. If it is a wifi card problem, the wireless card is a cru (customer replaceable unit) which you can replace yourself. If it is a motherboard problem, I think you need to send it in (unless you have Onsite).

[iostcat]

Disabling Wake On LAN in the bios fix the problem for me so far.
I have 2342CTO, every try it and report back please.

The problem is back!
It seem to only happen if I let it sleep overnight.

[changt34x]

I've actually just returned the unit (they said no restocking fee, but that remains to be seen) as support denied my replacement request on Friday (wonder why they didn't tell me when I called on Monday) and I had already waited 5+ business days with no report. They just kept saying we will contact you in 3-5 days every single time I called with no contact, and now they want 3-5 days for a senior tech to call, 3-5 days after to set up onsite, then however long it takes to fix it. I might have been spoiled by Dell's much better support (compared to Lenovo) but at this rate nothing was ever going to be done.

If you can, please continue posting any new occurrences, as I would still be interested in owning a ThinkPad without all of these problems.

[iostcat]

Problem such as this usually get resolved with bios upgrade.
For those of you have got Wifi or Motherbard replaced, please post your result.

[tgalal]

Just got a confirmation that they're going to install a new motherboard. And it should be ready by next week. I'll keep you posted.

[tgalal]

Any updates?

[Khakiass]

Currently we are at 16 machines out of 200 distributed now reporting this issue.

Lenovo Level 2 tech support can confirm after a day of testing that is NOT a software issue, and on the hardware side has ruled out the wireless card. They continue to work the problem, and may send our test unit to the engineering team in Japan as needed. They commented that it is similar to an issue seen a few years ago, where the 3G card (if purchased) would behave similarly. That was on the USB root hub, and this is the PCI Express, however, and that ended up being fixed through a Microsoft update.