ty Lenovo Warranty Service Repair

[Hearst]

It's a lottery with the Mail-In Depot service, some are good while some are, well not so good. I had my T420 mended recently using the depot service here in the UK and I can't really fault them to be honest.

Dharmaraja, I agree with what Strangesweet says. If things doesn't seem to be working out then try the official Lenovo forums to see if they can escalate the process for you. I had done exactly that when Lenovo initially refused to take my T420 with loose hinges for warranty repair after just 5 months and wanted to charge me for it. The Lenovo staff on there took up my case and overturned the initial decision so it can be repaired under warranty. There are good people on there so give them a chance to see if they can make amends for you.

[Renee]

I've got nothing but good things to say about Lenovo repair.

Renee

[bogatyr]

I've heard plenty of horror stories with on site "techs" though. Like, man-handling laptops, bending/breaking stuff, scratching the lid, etc.

If you watch them though, you can at least tell them to put down the laptop and leave if they're doing a poor job.

[lead_org]

If you want the case resolved by Lenovo forum staff, you got to post it on their forum.

[OlyScenes]

An X220 I sent in recently came back just last week after a two week hold because of Out of Stock parts. The repair status page clearly stated that the parts needed to complete the repair were out of stock. After a week, I got an email confirming that the job was still on hold. I checked the status daily. Just before the two week mark, the status changed, repair completed, and I got the laptop the next day. This is the first time I've had a repair delayed by unavailable parts.

I've had nothing but good experiences with Lenovo's Thinkpad repair service, both onsite and depot.

[oneday]

Part of the reason for me to buy Thinkpads is that they are easy to replace parts by myself, and parts are almost always available on ebay for cheap.

In term of service, I don't think there is a huge difference between PC makers, I just sent my Toshiba R835 for repair and after 3 weeks they send it back with nothing done to it.

If you really need their service, maybe the next day on-site service is a good idea, but you have to buy it.

[invisible]

Thinkpads are very modular, and I love that! And yes, parts are plenty available.

[voostro]

I would have tightened loose hinge myself

btw

when you say 'lose' hinge it sounds like it went missing altogether

lol

[vēer]

Ive had variable experience with IBM service in my country, but it all ended well, I got my laptop replaced with new one and when the new one turned out to have defective keyboard I was given new keyboard no questions asked.
What I learned is that Lenovo wont let IBM replace any part that customer requests, especially things like plastic parts so you must get green light from Lenovo and only then IBM will do the repairs.

[bogatyr]

I would have tightened loose hinge myself

btw

when you say 'lose' hinge it sounds like it went missing altogether

lol

The tablets have a different hinge design, I don't think it's quite as simple as tightening a screw. Most likely the hinge actually needed to be replaced.