Quantcast Cannot find fingerprint sensor device. (E7210005)

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  1. #1
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    Default Cannot find fingerprint sensor device. (E7210005)

    Hi All,


    I did a Thinkvantage system update today with BIOS update as well as replacing the Norton Internet Crapware with AVG free and on reboot I no longer had the fingerprint sensor but instead get, "Cannot find fingerprint sensor device. (E7210005)" (I downloaded the FPR driver from an IBM link here and was then told that there was a compatibility issue on installation.)


    Edit: After trying to reinstall the device with ThinkVantage Toolbox's Device Manager, I get the message from TouchChip Fingerprint Coprocessor (WBF Advanced Mode) Properties that the device status is:


    "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"


    Any help appreciated...thanks from a noob.
    Last edited by junkeeroo; 12th March 2010 at 10:21 AM. Reason: Update

  2. #2
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    SOLVED:

    Opened: ThinkVantage Toolbox (TVT) > Diagnostics > Device Manager Alerts > Device Manager

    Then from there to Biometric Devices > TouchChip Fingerprint Coprocessor > right click and Uninstall.

    Back to: TVT > Diagnostics > System Tests > Quick Hardware Check (I think)

    ...this revealed that the TouchChip Fingerprint Coprocessor was not installed > choose option to fix/install.

  3. #3
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    I got the same problem. I don't find " Biometric Devices > " in device manager. Where can I locate it?
    Thanks
    ______________________________________________
    Thinkpad T410, i5-540, 4GB DDR3 RAM, 320GB 7200RPM HD, 6 Cell Battery, Integrated Graphics, Fingerprint reader

  4. #4
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    Sorry sarppan, not sure how to help you. Under Biometric Devices, it's the 2nd option down, right after battery. Perhaps yours hasn't been installed yet. Try doing the last step to install:

    Back to: TVT > Diagnostics > System Tests > Quick Hardware Check (I think)

  5. #5
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    I'm not sure, Quick hardware check was successful. But I don't find Biometric Devices options, attached my DM screen shot - http://img519.yfrog.com/i/40992384.png/. Any advise pls?
    Thanks
    ______________________________________________
    Thinkpad T410, i5-540, 4GB DDR3 RAM, 320GB 7200RPM HD, 6 Cell Battery, Integrated Graphics, Fingerprint reader

  6. #6
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    if not there, i'm not sure...sorry (i'm a newb)

  7. #7
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    anyone else has an idea to fix it?
    Thanks
    ______________________________________________
    Thinkpad T410, i5-540, 4GB DDR3 RAM, 320GB 7200RPM HD, 6 Cell Battery, Integrated Graphics, Fingerprint reader

  8. #8
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    Default Re: Cannot find fingerprint sensor device. (E7210005)

    I don't know how to fix my finger print device, it's in active now. I had called up Lenovo customer care, the support said that it could be a hard ware issue and I need to send the system to them to fix it. As I am using it for my work, I could not send it to them just to fix finger print reader. However, I don't believe it is a hardware problem. I don't find biometric device option in my system, does any one know from where can I download biometric device driver and fix it?.
    Thanks
    ______________________________________________
    Thinkpad T410, i5-540, 4GB DDR3 RAM, 320GB 7200RPM HD, 6 Cell Battery, Integrated Graphics, Fingerprint reader

 

 

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