Lenovo Losing Credibility on Shipping Dates

[dietcokefiend]

Yes, along with any rep you speak to when trying to find out when it will really ship.

Yea, gotta love the "I JUST SPOKE WITH THE HIGHER UPS AND ALL ARE GOING OUT 100%" speech. I wonder if they go off of a pre-determined script of the week so they know how to lie correctly and not get tripped up between customers so the story is always the same for each customer.

[ken mason]

Hi Folks,

Commiserations from a fellow-sufferer who is happy at last.

I ordered mine from Lenovo back on 19th Nov '05. Was promised 2 to 4 wks. delivery.
They kept delaying and spinning yarns each time I called.
The final straw was in early Jan when they emailed me a Jan 29th ship date.
I found the same build in stock at a reseller, ordered from them and CANCELLED the "Lousy Lenovo" order.

My unit arrived about a week later from the reseller.
Do sign up with resellers - they will email you when units arrive - respond quickly (I waited 24 hours the first time and all their stock was sold).

The Z60t is WONDERFUL. I'm sorry to hear that some people had bad units, but this one is just great.
IN the past year I have used several new HPs, a Dell 9300 (too heavy for my high portability needs - AND that shiny screen reflecting too many things in the brightly lit offices that I travel to).
(Yes, the Dell was fun to watch movies on, and played my kid's games with great flair, but that's not why I need a laptop).

So, do buy the Z60t - still a great keyboard. Not flashy, even with the Ti lid (came with the build I picked - I wanted good old black on black). Lightweight, great wireless range, Bluetooth, and Verizon's famous (and expensive) "cell phone" internet connections. I just love this machine.

The video card has never faltered when presenting powerpoint with videos and projecting internet videos on-screen (touch wood).

Regards

[dietcokefiend]

The problem with my setup is since I can get it under IBM discount, I can't find a online retailer of it anywhere in the same ballpark for the price.

[MarkA]

So if you want all the sad details...

- The web site said "within 2 weeks"
- The order confirmation email said "Feb 24" (ie over 3 weeks)
- The customer service rep said "about 5 days"
- It shipped next day.

So yes, nobody seems to know for sure when anything will ship (but I'm not going to complain too much!).

If I were Lenovo, I'd be very concerned about how many sales I was losing because:
a) Orders get cancelled because shipments take longer than was stated.
b) Orders don't get placed in the first place, because it looks as though delivery will take longer than is actually the case.

-Mark

[MarkA]

I have been waiting for a deal on the Z60T for the last month but I've been nervous about all the delivery nightmare stories floating around.

I ordered a Z60T through a bundle deal that started on February 1st. Got a notification that it was shipped on Feb 2nd with an UPS Ground tracking number and delivery date of 2/6/06.

Might be the configuration choices that cause the delays.

That's the deal I got that shipped next day too. It's an odd bundle isn't it. Seems like we get both a DVD drive and a 2nd optical drive. Anyway it was a good deal even with a drive I don't need.

-Mark

P.S. Anyone know where the Z60t's ship from? I haven't got a tracking number yet, and I was wondering how long UPS will take.

[serpico]

Ordered a T43 a couple of days ago and website order status says "Within 2 weeks", with estimated ship date of 2/15.

FWIW:
Called Lenovo today, CSR says T43s are backordered 10 days and I should receive mine mid-Feb, so not too inconsistent with website. Also, I asked if the fact that I did not make any customizations helps, to which he replied, "it helps a lot".

[Cauldar]

Yeah, the DVD-ROM vs. Combo drive choices were a bit odd.

I just got a call from my girlfriend (it's being delivered to her office) that the combo drive arrived (separately). It was shipped from Saddle Brook, NJ. The computer is 'Out for Delivery' and it originated in Raleigh, NC. So, it looks like I'm getting the computer 2 days after I ordered it, using UPS Ground. Lucky that I happen to live on the East Coast.

I was starting to think that Lenovo was never going to offer a bundle deal on the Z60T. Glad they finally came through.

[pessimizor]

mmm...

Ordered a Z60m 11/01/05

Original shipping wait time was 1 month... That bugged me. Then it got put off for another month, I called - they promissed that this is the worst case scenario, and it should take at most 2 more weeks. Then it got put off for 2 more weeks again. And then again... I'm not kidding

Order date: 11/01/05
Est. Ship Date: 02/03/06


I'm not cancelling the order, since I am getting a very cheap and good deal through my college. This wait is killing me... but I'm poor.

But if anyone else ordered their laptop anytime 2 weeks or more after mine, i wouldn't even try hoping to get it for another month.

well, the 4th estimated ship date has passed with no luck, and the site once again shifts another 10 days into the future:

Est. Ship Date: 02/14/06

[Cauldar]

My Z60T arrived on Friday- 2 days after I ordered it. And I used UPS Ground.

[jameslihb]

Ordered a T43 a couple of days ago and website order status says "Within 2 weeks", with estimated ship date of 2/15.

FWIW:
Called Lenovo today, CSR says T43s are backordered 10 days and I should receive mine mid-Feb, so not too inconsistent with website. Also, I asked if the fact that I did not make any customizations helps, to which he replied, "it helps a lot".

Ordered a T43 last Thursday, got a confirmation today saying that it would be shipped within 2-3 weeks. The T43 I ordered is an express selection without any customization. How come it still takes 2-3 weeks? That's incredibly slow.