Question for those having problems with Lenovo

[Stewie Griffin]

I think the high reputation that IBM has is IBM's and not Lenovo's.

Lenovo's a new company, hardly a year old who has a lot of growing up to do.

From my own experience Lenovo's CS department has a lot to learn and I won't be getting anything from them again.

no not totally true, yes new in international business, but domestically in China they have been in existence for many years. Before they Changed their name into lenovo, they were known as Legend

[paOol]

if you want a thinkpad, i think right now is the time to order. so many ppl are being shipped wayyyy earlier than the ESD. my friend ordered a few days ago (i ordered 8/12), and his is going to be here this monday.
either way, its worth the wait, and i had no trouble canceling my first mistake order (even though i heard horror stories about ppl receiving laptops they canceled).

[athakurinus]

I order T61 on 8/24/07 and got it today i.e 8/31/2007, pretty fast. I have read the delay shipment and pathetic customer care but i took the chance .
Today i saw that I am getting better deal for T61 and contacted lenovo CC department but they say that they will charge restocking fee. I have talked with 3 different rep, 2 say that they will not charge any fees and but 1 rep say that they will. I think lenovo should teach CC about the return policies. Any comments?