HP DM1Z Hinge Getting Loose Again

[escapedturkey]

For a second time the hinges are starting to come loose. Under warranty I sent back the laptop and they tightened them.

Is there anyway to simply open the laptop and do this myself? Is there a place I can get instructions to do this?

Thank you. =)

[LoneRonin]

Is it the Beats Audio version?

[HTWingNut]

Download the manual here: Manuals for HP Pavilion dm1-4170us Entertainment Notebook PC - HP Customer Care (United States - English)

It should help you access the hinge. I do know you have to remove the back black rubber pads to access screws beneath them. The pads are sticky taped on the bottom, so you just have to pry them out. Then below those panels are the brackets that attach the screen to the body.

[escapedturkey]

Yes, it's the Beats Audio version. Is it a known issue?

From looking at the manual I guess I'm better having HP fix it again. Something tells me if it's a design flaw it'll just keep repeating, making it unreliable for travel.

[SoMeAm]

For a second time the hinges are starting to come loose. Under warranty I sent back the laptop and they tightened them.

Is there anyway to simply open the laptop and do this myself? Is there a place I can get instructions to do this?

Thank you. =)

Hi escapedturkey,

You mentioned you had HP repair the hinge issue. I would recommend contacting HP regarding this issue. I work for HP and if you need assistance regarding this please email me your product and contact information to psgsocialmedia@hp.com. Please include Attn: Veronica-NBR in the subject line.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

[escapedturkey]

The hinges got worse a 3rd or 4th time. HP is replacing the laptop with a different, more robust, model. Very good support. The Total Care Accidental Damage Protection is worth the value of the laptop itself; if anyone gets a laptop, be sure to include that in your budget; it's a must have. A special thanks to Veronica from HP for the patience, follow up, and great support.

[Romete]

I have had my pavilion dm1 for just over a year now and the plastic slots holding screws for hinge have broken off with the back of computer becoming undone altogether. I;ve never dropped my computer nor do I tilt the screen as far back as it can go yet this has happened. I think HP needs to revise this model.