New HP Envy 6 - Facing problems - Please help.

[FrozenWarrior]

Hello.

I recently purchased the new HP Envy 6.

1. I am unable to do a the standard windows 'create a system backup' in the Backup and Restore option. After a while, it gives a 0x80070002 error saying 'The system cannot find the file specified' ; and my External hard drive autoplays. I have found quite a few similar problems online but none of the solutions have worked. I tried doing a factory restore, failed again.

2. While partitioning the hard drive using Disk Management, I was easily able to shrink the C: to 125 GB but faced problems when creating a new volume. It asks to create the Basic ton Dynamic Disk and then fails to do so. Apparently there are 4 primary volumes already - System, c:, Recovery and HP tools. So how do I allocate the remaining?

3. The HP Envy 6 does not have an optical drive, so how do I best create a backup of my OS?

Thank you.

[SoMeAm]

Hi FrozenWarrior,
What model of HP Envy 6 do you have? Have you checked on hp.com for instructions on how to make the recovery media and errors?
"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

[FrozenWarrior]

Hi FrozenWarrior,
What model of HP Envy 6 do you have? Have you checked on hp.com for instructions on how to make the recovery media and errors?
"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

Hi!
My laptop is HP Envy 6-1002tx, but I don't think the make has anything to do with my problems.

Well, I THINK I've solved the partitioning issue. I converted the Recovery partition to logical, keeping the C: as primary. Hope this is okay.

The major issue remains the backup. I cannot find a freeware that will make a system image of my OS on my external hard drive. There is no optical drive, so can't make a repair/backup disk.