*HP ENVY 17 & 17 3D (2XXX series) Owners Lounge*

[Apoxxx]

Bobmitch was asking me about catalyst mobility 11_3 on a clean install a few days ago and I was able to get that working too. Switchable graphics works, no hacked drivers required.

There is a trick to the order of operations, you have to do it in this exact order or else the system wigs. Also this breaks hotkey screen brightness, but win+x screen brightness works so I can live with it if I don't find the fix.

1. Install Intel HD Graphics driver downloaded directly from Intel
2. Install ATI graphic provided from HP from swsetup or support.hp.com
3. Reboot
4. Install Catalyst 11_3
5. Reboot

Tried this now... It doesn't work for me.

[Bobmitch]

Can anyone help please!? :P Am getting desperate! I only have a very short time before my 21 days return date to exchange the machine runs out. :/ It would be a shame to get cought up in the "repair" cycle where machines mysteriously get scratches and other sorts of damage.

I don't have a headset with mic built in to try...but do you have an external mic from another computer around? Perhaps an old Soundblaster external mic or the like? Hook it up and run windows recorder and see if it works.

Also make sure in Control panel that you are set to "Communications Headphones"

[cam121]

I've been pushing both the sales and resolutions department and they are like a vault so far. Sales just told me that they absolutely have no power to change the prices/coupons/etc, and resolutions simply told me that I can cancel if I'm unhappy.

Once an order is submitted to their computer system, the agents generally have no power to change an order or coupons. They can refund money to your credit card *after* the system is shipped (ie. they will schedule the refund now but it doesn't kick in until the order is marked in transit).

The sales people *do* have some power to give you discounts in order to facilitate a sale. As has been reported, some people get reps who are more inclined to offer better discounts to secure a sale; this appears to be related to the person you get and whether or not they are having a good day.

Resolutions can schedule a cash back discount but they cannot place new orders or offer coupon codes.

1. find out what happened with the original order and why it was never put through despite me confirming the billing info 5 times
2. ask how I can file a formal complaint about this experience so that maybe it will help other customers in the futrue
3. It's been the worst buying experience I've ever experienced in my life and I'm pretty unsure if I want to even continue the order or just cancel it.

1. IDK

2. Send HP Nate an email with your circumstances, explain what happened and how they can do better.

3. I would have given up by now, however given what you are trying to do, you have to know that a lot of companies are leery about shipping and credit billing addresses being different. Some companies flat out won't do business with you that way. It's a fraud preventive measure to protect you and them.

Good luck.

[fiver5]

Can anyone help please!? :P Am getting desperate! I only have a very short time before my 21 days return date to exchange the machine runs out. :/ It would be a shame to get cought up in the "repair" cycle where machines mysteriously get scratches and other sorts of damage.

I have an M-Audio stereo headset here that has two STEREO 3.5mm plugs, one for the earphones and one for the microphone.

The microphone did not function in the Envy combo jack.

Just to make sure I wasn't going batty I plugged them into an Acer laptop I have laying around here and they worked fine.

I tried to find some documentation about the jack itself, but wasn't able to find anything useful.

My assumption is that if you have a mono plug or a three/four channel plug it will auto configure itself either as a microphone only jack or a combination headphone/mic jack.

I'm in the middle of a basement remodel so I can't get to any of my adapters or other audio gear right now. I would try either a stero->mono adapter (drop a channel) or a mono microphone and see if that works I bet it does.

[HyTl11]

Any one know if both or either of the two hard drive bays on the envy 17 3D support SATA III?

Thanks in advance.

[Marcus2137]

Once an order is submitted to their computer system, the agents generally have no power to change an order or coupons. They can refund money to your credit card *after* the system is shipped (ie. they will schedule the refund now but it doesn't kick in until the order is marked in transit).

The sales people *do* have some power to give you discounts in order to facilitate a sale. As has been reported, some people get reps who are more inclined to offer better discounts to secure a sale; this appears to be related to the person you get and whether or not they are having a good day.

Resolutions can schedule a cash back discount but they cannot place new orders or offer coupon codes.



1. IDK

2. Send HP Nate an email with your circumstances, explain what happened and how they can do better.

3. I would have given up by now, however given what you are trying to do, you have to know that a lot of companies are leery about shipping and credit billing addresses being different. Some companies flat out won't do business with you that way. It's a fraud preventive measure to protect you and them.

Good luck.

Here's the funny part:

I'm working on order #3 now, since #2 was placed and declined in the last hour, and it's my contact in the resolutions department who is configuring and placing the 3rd order. Suddenly I'm wondering, why the heck couldn't they do that before?

[jd88ch]

I'm not sure about the conflict issue, but my IT guy at work recommended that I keep the old HDD safely stored just in case there's a problem when I install the SSD that I ordered. He suggested that, if I wanted a secondary HDD drive, I spend the extra $$ to get a new one and install it when I install the SSD. That seems like good advice if for no other reason than keeping the old HDD safely stored allows you to roll back if the new drive gives you problems.

timcfoc, thank you. That is all I wanted to know.

[Marcus2137]

Once an order is submitted to their computer system, the agents generally have no power to change an order or coupons. They can refund money to your credit card *after* the system is shipped (ie. they will schedule the refund now but it doesn't kick in until the order is marked in transit).

The sales people *do* have some power to give you discounts in order to facilitate a sale. As has been reported, some people get reps who are more inclined to offer better discounts to secure a sale; this appears to be related to the person you get and whether or not they are having a good day.

Resolutions can schedule a cash back discount but they cannot place new orders or offer coupon codes.



1. IDK

2. Send HP Nate an email with your circumstances, explain what happened and how they can do better.

3. I would have given up by now, however given what you are trying to do, you have to know that a lot of companies are leery about shipping and credit billing addresses being different. Some companies flat out won't do business with you that way. It's a fraud preventive measure to protect you and them.

Good luck.

Also, I keep hearing about HP Nate, but don't know his email or how to find him. Can someone help me out?

The 3rd order was just declined, this time by my credit card because they keep trying to run orders on it again and again. The resolutions guy told me to call back tomorrow morning and see if we can fix it.

Ya I checked and, the 3rd order was declined because the first 2 orders are still pending on my credit card.

[VonCrisp]

I don't have a headset with mic built in to try...but do you have an external mic from another computer around? Perhaps an old Soundblaster external mic or the like? Hook it up and run windows recorder and see if it works.

Also make sure in Control panel that you are set to "Communications Headphones"

Went through that and no luck. Changed drivers etc.

I think I have went through 3 different mics/headsets overall.

The microphone did not function in the Envy combo jack.

My assumption is that if you have a mono plug or a three/four channel plug it will auto configure itself either as a microphone only jack or a combination headphone/mic jack.

My headset is also 1 male mic Stereo and 1 male audio stereo plug.

I have ordered a Y converter TRRS (the ones that you get for phones etc), they are hard to come by but it should take my stereo mic and audio and convert it into a single plug.
I will receive it by the end of the week ... or next week (easter etc).

Hopefully it will work!

Thank you for testing!!! It means a lot to me!!! I probably won't have to send this laptop away .... will also look for some old mono mics.

[Acidblast]

Just a dumb question...Is anyone who ordered a 2820 in the past month still waiting for delivery? I received mine...2630 as did others. Not sure what the delay could be. For the longest time, the delay was due to the lack of chassis parts (the actual enclosure itself). Components were not the issue...but I am beginning to wonder...

yup i'm still waiting for mine. ordered Mar 10 and delayed one too many times.