Quantcast Hp envy 14 1010-Nr does not turn on

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  1. #1
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    Default Hp envy 14 1010-Nr does not turn on

    So tonight I used my 30 days old envy 14 for about 20 minutes, I turned it off normally and went to work. 2 hours later when I got back home the envy 14 did not turn on!!! Even the battery light is off. So I changed the outlet and nothing. After 20 minutes I see a light in the battery point and I try again, so it finallys turns on with a very strange noise like a continuosly BIP. I turned it off again and when I turned it on the noise stopped and everything was fine (Iam writing with it, right now). The battery was not drained (83%) and I do not have any heating problems with it. Any help would be greatly appreciated, Iam afraid the problem might happen again and its a very scary problem I might say.
    Thanks a lot.


    PS: Sorry for my english, Iam from Brazil and I cant call HP because their support sucks and I bought the notebook in the US.

  2. #2
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    Default Re: Hp envy 14 1010-Nr does not turn on

    Quote Originally Posted by Mayer37 View Post
    So tonight I used my 30 days old envy 14 for about 20 minutes, I turned it off normally and went to work. 2 hours later when I got back home the envy 14 did not turn on!!! Even the battery light is off. So I changed the outlet and nothing. After 20 minutes I see a light in the battery point and I try again, so it finallys turns on with a very strange noise like a continuosly BIP. I turned it off again and when I turned it on the noise stopped and everything was fine (Iam writing with it, right now). The battery was not drained (83%) and I do not have any heating problems with it. Any help would be greatly appreciated, Iam afraid the problem might happen again and its a very scary problem I might say.
    Thanks a lot.


    PS: Sorry for my english, Iam from Brazil and I cant call HP because their support sucks and I bought the notebook in the US.
    There must off been some residual static discharge in the motherboard, which can happen a bit. Next time when that happens, follow this procedure:

    1. Unplug the AC Adapter.
    2. Remove the Battery.
    3. Press and Hold Down the Power Button for 30 Seconds.
    4. Reattach everything and power it back on.

    That should SAFELY discharge any excess charges on the motherboard and everything is good to go. The reason it refuses to turn itself on was to prevent the system from short-circuiting and your method of resolving it was not a very safe approach. Next time, follow these directions above for a safe resolution. Otherwise, your laptop is fine and there is no problem with it.


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  3. #3
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    Default Re: Hp envy 14 1010-Nr does not turn on

    Thanks a lot strikesaber. Is there any specific reason for a residual static discharge to happen? Could it be avoided or I just have to follow the procedure next time it happens and there is nohing that can be done to avoid it. Thanks again

  4. #4
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    Default Re: Hp envy 14 1010-Nr does not turn on

    Quote Originally Posted by Mayer37 View Post
    Thanks a lot strikesaber. Is there any specific reason for a residual static discharge to happen? Could it be avoided or I just have to follow the procedure next time it happens and there is nohing that can be done to avoid it. Thanks again
    To be honest with you, I am not sure how it occurs. It could your house power plugs giving out occasional spikes of current into your AC Adapter, that successively gives it to the laptop. So when you even turn it off, some residual power is still going to be in the circuitry of the system board (assuming a spike did random occur). I guess if you want to avoid this from happening again, just turn off your system and unplug the charger when it is off. That will ensure that there is no external power going into the laptop for a few hours and hopefully no spike will occur when it is off due to your house current.

    However, if it does happen again, follow the procedure and it should easily recover.


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  5. #5
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    Default Re: Hp envy 14 1010-Nr does not turn on

    do you think a no break could help?

  6. #6
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    Default Re: Hp envy 14 1010-Nr does not turn on

    Quote Originally Posted by Mayer37 View Post
    do you think a no break could help?
    If you mean a power surge, yeah that could help. I always power surge my electronics to ensure that power is flowin into them safely.


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  7. #7
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    Default Re: Hp envy 14 1010-Nr does not turn on

    yeah. I always hook my electronics up to surge protectors built into the power bar.

    it'd probably help
    Envy 14

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