Quantcast HP ENVY 14 Crash - "BlueScreen"

Closed Thread
Page 1 of 3 123 LastLast
Results 1 to 10 of 23
  1. #1
    Notebook Guru
    Join Date
    Dec 2010
    Posts
    50
    Rep Power
    10

    Default HP ENVY 14 Crash - "BlueScreen"

    Hi, has anyone experienced Windows crashing on them?
    It appears to happen at some point after I leave my computer alone for a while. I've never seen it, but coming back later the computer has already restarted. I imagine something with sleep or hibernation.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Any ideas?
    Thanks.

  2. #2
    Notebook Consultant
    Join Date
    Nov 2010
    Location
    It's summer all year long here.
    Posts
    165
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    Is this a one time thing or has this been appearing whenever you put the notebook to sleep/hibernation.

    Honestly, I would not worry so much if this is a one-time thing. Having a BSOD using Windows is unavoidable.

  3. #3
    Notebook Guru
    Join Date
    Dec 2010
    Posts
    50
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    Multiple time thing and I know this probably isn't a tech support forum
    but, I went through and got the debugger and found this so far:

    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8006d2f040, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c510


    So definitely some problems with sleep. Unfortunately it's happened a few times. I've only had the computer for 2 days.

    More info:
    Unable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for hpdskflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
    Probably caused by : umbus.sys
    Last edited by tom_m; 19th December 2010 at 01:22 PM.

  4. #4
    Notebook Guru
    Join Date
    Dec 2010
    Posts
    50
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    After some more Googling, I went to power options and made sure the hard disks didn't turn off. I adjusted some things in there as well so while plugged in the computer didn't hibernate, etc. It will turn off the display, but won't sleep. All I read was just make sure the hard disks don't shut off and to try that. So that's what I'm going to do aside from update drivers. Updating drivers was the other suggestion (though I did update ATI's drivers beforehand, maybe that even started the issue).

    I'm wondering if the "HP Recommended" plan and whatever other settings and software and drivers HP puts on these computers is designed for those with switchable graphics or some other assumption in mind and that not every configuration has the best settings. I'll post back here, not sure if anyone else has this problem but a computer that crashes everytime it goes to sleep is probably a big deal I'm hoping it's an easy fix. I'm going to see if I can't also track down what the "umbus.sys" and the "hpdskflt.sys" file does, is, and how it gets updated.

  5. #5
    Notebook Guru
    Join Date
    Dec 2010
    Posts
    50
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    HP 3D Driveguard.... is that hunk of junk?

  6. #6
    Notebook Guru
    Join Date
    Dec 2010
    Posts
    50
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    Making sure the disks don't turn off seems to have helped...But I haven't left it in a sleep state for long. I guess I'll have to keep an eye out.

  7. #7
    Notebook Consultant
    Join Date
    Nov 2010
    Posts
    151
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    You may want to look at the hard disk SMART information to see if there are problems.

    One tool is AIDA64 (successor to Everest). Its commercial, but the program will work as a demo for 30 days.

  8. #8
    Notebook Deity
    Join Date
    Nov 2010
    Posts
    1,648
    Rep Power
    16

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    you could also do a full restore to shipped condition! Lol,if that does not work, step 2 is call HP tech. If they can't help, step 3, get RMA, return, and get a new build. Good luck

    KJ

  9. #9
    Notebook Evangelist
    Join Date
    Mar 2006
    Posts
    311
    Rep Power
    22

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    ive been having this exact same problem.. and it just started happening after i upgraded the Bios..


    and my envy was working so well too then i had to update the bios.. -_-


    sleep and hibernation are both off... so is hard disk standby..


    so its the bios..

  10. #10
    Notebook Enthusiast
    Join Date
    Nov 2010
    Posts
    49
    Rep Power
    10

    Default Re: HP ENVY 14 Crash - "BlueScreen"

    Looking through the Event Log I found this:

    Code:
    - System 
    
      - Provider 
    
       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 
    
       [ SystemTime]  2010-12-21T18:07:11.139218700Z 
     
       EventRecordID 7682 
     
       Correlation 
     
      - Execution 
    
       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer Kevin-Envy-14 
     
      - Security 
    
       [ UserID]  S-1-5-18 
     
    
    - EventData 
    
      BugcheckCode 59 
      BugcheckParameter1 0xc0000005 
      BugcheckParameter2 0xfffff88004950817 
      BugcheckParameter3 0xfffff880063d5900 
      BugcheckParameter4 0x0 
      SleepInProgress false 
      PowerButtonTimestamp 0
    It was labeled as a "Critical Error" of which the source was "Kernal-Power" at a time where the computer was idle

    what BIOS version are you guys running?

 

 
Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
All times are GMT -4. The time now is 08:22 PM.
Powered by vBulletin® Version 4.2.2
Copyright © 2014 vBulletin Solutions, Inc. All rights reserved.
SEO by vBSEO 3.6.1