*HP HDX18 Owners Lounge*

[pdx-alpha]

LOL... I don't do anything *serious* in Windows... I'll be dual-booting once I have time to get it all set up.

Now, for an update on the hard drive bracket situation!

I called sparepartswarehouse.com, and they couldn't find a part number, so I called the HP parts hotline. I had already looked on PartSurfer & HP Parts Store for the bracket, so I was pretty sure it wasn't there.

I got routed to tech support, and once he had all of my computer info, he informed me that there's a "special" number for HDX support - it's nice to know that we get dedicated support

Not only is it dedicated support, but it's in the U.S. -- no offense to foreign phone workers, but it was much easier. The guy actually cared about my situation. I was able to explain the part and exactly what I was trying to do, and instead of giving me the "we don't provide those parts," or "we don't support {blah blah}," he said he's going to talk to the higher-ups for me and call back tomorrow! Personally!

Even if we can't get a part number, we might be able to get the parts directly from them.

I didn't call the number myself, but I was told by a different tech support person that the HDX support hotline number is:

1-866-408-5408.

Please don't call about the bracket, because they only see exactly what we do on the parts website. I'll let everyone know as soon as I hear back from them.

I must say this was my first positive phone experience with HP, aside from it taking an hour to get to the right people.

Just got a call back from the HDX support team. Here's what they think I'll need in order to install a second hard drive:

496889-001: Rubber Cushions - $24
496890-001: Screw Kit - $27
496891-001: Cable Kit - $60
496880-001: Enclosure & Bracket - $120

He wasn't sure if these are the right parts or not. You'd think that they would provide something so simple if the sales people are saying we can put in our own second hard drive!

I'm not paying that much when those are maybe the right parts. Actually, I'm not going to pay that much even if they are! If anyone else wants to, or wants to check the price through sparepartswarehouse.com, let me know what you find out.

I don't know what to do about my second hard drive now! Grr.

[NGH]

Wow HP really knows how to hose over their customers for a hard drive bracket. The bracket should just come with the chassis whether you order a 2nd HDD or not. HP Blows.

[pdx-alpha]

Wow HP really knows how to hose over their customers for a hard drive bracket. The bracket should just come with the chassis whether you order a 2nd HDD or not. HP Blows.

I think we should make a stink about them saying it supports two hard drives and then not providing us with, at the very least, their proprietary connector cable.

[vistabad]

I think we should make a stink about them saying it supports two hard drives and then not providing us with, at the very least, their proprietary connector cable.

Isn't this considered false advertising?

Class action perhaps?

[pdx-alpha]

Isn't this considered false advertising?

Class action perhaps?

I don't know where to start with that. Any lawyers in the house? I'm sure the threat of such action would help them get us the right parts, if anything...

[vistabad]

Here's a link to newegg's HDX18t, going for $1600.00

http://www.newegg.com/Product/Produc...82E16834147785

If you build this exact model in HP's website, it comes out to $1858.99

I thought BTO's were suppose to be cheaper? How does Newegg even make any money off this?

I also found an HDX16t from Best Buy that is cheaper at the store than to BTO it yourself on HP's website...

[vistabad]

I don't know where to start with that. Any lawyers in the house? I'm sure the threat of such action would help them get us the right parts, if anything...

My friends a lawyer. I would first have to buy an HDX18t on the thought i could use the 2nd hdd...then to my surprise, i can't!!!

I don't think there are enough purchases for a class action anyways...

[Yarseyer]

496889-001: Rubber Cushions - $24
496890-001: Screw Kit - $27
496891-001: Cable Kit - $60
496880-001: Enclosure & Bracket - $120

I should have bought it with the second hard drive...frak me.

I just replaced the original drive and I was looking at the parts before seeing this.

Those parts are sure not worth that kind of money. Its not even $5 worth of parts.

I was thinking $50, max, FRAK me.

You can probably use an old anti-static bag from your old video card purchase to make the enclosure. Trace the bracket and cut out the trace from a thick beer can (fosters). I can shave some eraser heads for the rubber brackets. Screw kit from home depot.

Cable kit $60. I have to buy that.

[pdx-alpha]

Cable kit $60. I have to buy that.

... and you'll either get more cables than you need, none of the right cables, or both :P

Actually I'm sure the right cable must be in there... if you get any extra parts, I would gladly cover a portion of the total price!

[dkwhite]

Ok welp, I went for the 20% Live cashback deal. We'll see if I actually get the 20% off.

Now I just hope they come out with the HDD caddy for this model soon, because I wasn't about to pay $200.00 extra for 2 250's.