[Drivers] HP dv6-3XXX / dv7-4XXX / ENVY 17-1XXX (INTEL)

[jobywan]

Hi,

I have been searching for an answer to my problem for about 2 hours, plus another hour on the phone with HP support, with no luck - I apologize if the answer has been discussed - I certainly can't find it if so. I purchased an HP Pavilion dv7t Quad Edition with the integrated HDTV Tuner in December of 09. It arrived in January of 10. It shipped with Windows 7 Home premium 64 bit. Through my school, I purchased an upgrade to Windows 7 professional 64 bit. The TV Tuner is not detected by Windows Media Center or HP Media Smart. The tuner shows up in my device manager as working properly and claims to have the most current driver. According to HP tech support, the tuner has no driver compatible with Windows 7 professional. I've searched the Aver Media site with no luck. Does anyone know how to get the tuner working with this OS?

Thanks for your time! Jobywan

[zero7404]

Hi,

I have been searching for an answer to my problem for about 2 hours, plus another hour on the phone with HP support, with no luck - I apologize if the answer has been discussed - I certainly can't find it if so. I purchased an HP Pavilion dv7t Quad Edition with the integrated HDTV Tuner in December of 09. It arrived in January of 10. It shipped with Windows 7 Home premium 64 bit. Through my school, I purchased an upgrade to Windows 7 professional 64 bit. The TV Tuner is not detected by Windows Media Center or HP Media Smart. The tuner shows up in my device manager as working properly and claims to have the most current driver. According to HP tech support, the tuner has no driver compatible with Windows 7 professional. I've searched the Aver Media site with no luck. Does anyone know how to get the tuner working with this OS?

Thanks for your time! Jobywan

if it works in home premium, i would think that it'd work in pro ...
but maybe pro requires special driver signing which i am not sure of. check on ms's web site for tech specs on pro.

honestly, i never saw a need to go pro or ultimate, because i can get home premium to do whatever i need it to (except for changing the native language).

[Falco152]

there is such a device. if u look in device manager. but unlike the keyboard and mouse, there isnt a power management tab for it. i should start up a discussion in ms's technet forums ... its trolled frequently by ms employees

would u look @ that ... this is my 600th post

there isnt a power management tab for it....thats the point
......

again...
For "pro requires special driver signing"....only 64bit requires special driver signing. I forgot what its called..

Anyways, it should work regardless of which edition of w7 64 bit(I doubt the driver and hardware are designed for corporate use), maybe try using the drivers from hp first before trying the actual latest.

[jobywan]

again...
For "pro requires special driver signing"....only 64bit requires special driver signing. I forgot what its called..

Anyways, it should work regardless of which edition of w7 64 bit(I doubt the driver and hardware are designed for corporate use), maybe try using the drivers from hp first before trying the actual latest.[/QUOTE]

I've tried the drivers that shipped with the computer, the drivers on the HP site, another set of drivers from HP that the HP tech sent me, the drivers which are provided here via the forum and also had device manager look for the latest drivers for sake of completeness. The HP tech said that the tuner is incompatible with professional. He didn't mention 64 bit as being an issue - just specifically windows 7 pro. He said if I downgraded to home premium, it would work. He said I could try with their paid level 2 support, but he doubted they could help. I wrote Aver as well, but haven't heard back yet - hopefully will after the holiday.

[zero7404]

I've tried the drivers that shipped with the computer, the drivers on the HP site, another set of drivers from HP that the HP tech sent me, the drivers which are provided here via the forum and also had device manager look for the latest drivers for sake of completeness. The HP tech said that the tuner is incompatible with professional. He didn't mention 64 bit as being an issue - just specifically windows 7 pro. He said if I downgraded to home premium, it would work. He said I could try with their paid level 2 support, but he doubted they could help. I wrote Aver as well, but haven't heard back yet - hopefully will after the holiday.

theres this free registry tool called CCleaner. i've used it before and it gets rid of erroneous registry keys/entries. after you uninstall all your unwanted software/drivers, run ccleaner and clean up your registry. restart, try the drivers one more time.

honestly, unless you have a need for a feature Pro has that home premium doesn't, stick with home premium x64, because it isn't any inferior in core functionality/performance.

if you want to do a clean install and use the product key that came with your computer, follow the HP laptop-out-of-the box guide

[jobywan]

theres this free registry tool called CCleaner. i've used it before and it gets rid of erroneous registry keys/entries. after you uninstall all your unwanted software/drivers, run ccleaner and clean up your registry. restart, try the drivers one more time.

honestly, unless you have a need for a feature Pro has that home premium doesn't, stick with home premium x64, because it isn't any inferior in core functionality/performance.

if you want to do a clean install and use the product key that came with your computer, follow the HP laptop-out-of-the box guide

I'm definately a CCleaner fan - been using it for years - very useful program. I don't really have a problem with erroneous registry keys at this point - have tried/cleaned them all multiple times and had no luck, which fits with what the tech said - no driver for windows pro. What I don't get is why. Why home premium 64 but not pro. I am positive I saw in the forum a spec sheet for a dv7 that someone purchased which had both Windows 7 pro listed and an internal tuner. Perhaps it's a later iteration with a different tuner.

I'm not really interested in doing a clean install just to get the tuner to work. I have a ton of software and files and tweaks that would be a time sink to re-create. I just wondered if anyone had a similar problem and found a solution or knew of a driver floating around for pro. Unfortunately the standard drivers only go back to Vista or I could try to install it in XP mode.

[Falco152]

You can try install vista drivers,those could work on w7.

I am curious, can you post the exact model number?? dv7x-4xxxXX for example

Oh, I don't trust the hp tech support at all after my last fiasco.

[Z3tor]

Post also your tv tuner device ID and driver versions you have tried.

[jobywan]

It's a:

HP Pavilion dv7t Quad Edition customizable Notebook PC (dv7t-3000)
• Genuine Windows 7 Home Premium 64-bit (shipped with - I used a legit upgrade disc purchased through my school to go to Professional)
• Intel(R) Core(TM) i7-720QM Processor (1.6GHz, 6MB L2 Cache, 1333MHz FSB)
HP Integrated HDTV Hybrid Tuner

Device Manager says:

HP ATSC/Analog TV Tuner
AverMedia Technologies
PCI bus 4
Driver version is 1.3.64.76

Hardware Ids:
PCI\VEN_1131&DEV_7160&SUBSYS_10551461&REV_03
PCI\VEN_1131&DEV_7160&SUBSYS_10551461
PCI\VEN_1131&DEV_7160&CC_048000
PCI\VEN_1131&DEV_7160&CC_0480

Service:
AVerBDA6x_x64

I can't seem to get back to the page the HP tech sent me to, though I had bookmarked it. I was not able to find a driver through the front end of HP.com - only a USB tuner driver. I also tried the driver at the beginning of this thread.

[Falco152]

First... This thread contains drivers for the dv7 4th generation, not the 3rd generation.

So, you are in the wrong thread so follow this one.

http://forum.notebookreview.com/hp-d...x18-intel.html