Need Help Filing SMALL CLAIM COURT against HP

[doctorman]

HP called to settle ... should be done with this by the end of the week. will let you guys know

I asked for an Envy 17 that was offered to me but she said she can only give me money or HP gift card, so I asked for the money.
for the price of computer, court cost and the HP care pack.

too bad the 33% coupon is over but the 450$ off should be good enough.

[PubFiction]

This ^^

In most cases you will find pages of "small print" legalese that directs as much responsibility of repair/replacement away from the warranty issuer as possible. In addition, its most likely NOT from HP but a third-party issuer who does the repair and may use re-manufactured parts to fix your machine. Take the deal and consider it part of the cost of owning a computer.

Incidentally, Consumer Reports advises against the purchasing of extended warranties. If it make you feel any better, HP did fix my computer after the warranty expired but that's probably because they failed to fix it properly when I sent it in the first two times while the warranty was still active. (that tactic is definitely an old trick.)

Part of the job of the court is to determine if something is reasonable. I am not saying you are wrong, but every warranty/policy in every company is littered with hundreds of disclaimers which essentially amount to the company saying, hey we might do this but then again we might not ha!.

And I think that many class action lawsuits and other legal issues have overcome these outlandish disclaimers companies make.

That being said my sister had a somewhat similar issue. She had a problem (was a brand new HP bought on newegg) and sent it in, only to get it back in worse condition. They then offered that if they didnt fix it a second time to build her a new laptop to the specs she wanted since the one they made was over heating and they said nothing they could do about it. So she still has over heating issues and she has some audio issues, she calls them to make good on that promise and they are like no. So I think HP has some major problems with CS and promising people new laptops, they also have terrible issues with warranty repair and need to clean that up.

My sister is too busy to fight it, but you can bet she wont touch another HP as long as she lives.

[doctorman]

Part of the job of the court is to determine if something is reasonable. I am not saying you are wrong, but every warranty/policy in every company is littered with hundreds of disclaimers which essentially amount to the company saying, hey we might do this but then again we might not ha!.

And I think that many class action lawsuits and other legal issues have overcome these outlandish disclaimers companies make.

That being said my sister had a somewhat similar issue. She had a problem (was a brand new HP bought on newegg) and sent it in, only to get it back in worse condition. They then offered that if they didnt fix it a second time to build her a new laptop to the specs she wanted since the one they made was over heating and they said nothing they could do about it. So she still has over heating issues and she has some audio issues, she calls them to make good on that promise and they are like no. So I think HP has some major problems with CS and promising people new laptops, they also have terrible issues with warranty repair and need to clean that up.

My sister is too busy to fight it, but you can bet she wont touch another HP as long as she lives.

I sure did waste a lot of time on this but again it help me learn a very important skill..
SMALL CLAIMS COURT

I feel abit more armed now against the big companies
now I know how HP works, surprise I ordered an ENVY 17 from HP as a replacement see how I like it but this time I got 3 years accidental warranty on it, so no matter what I can get a replacement, if they dont fix my laptop I will wash it water and make sure it does not turn on and that would be covered under accidental damage,

anyways I learned plenty and the whole process wont take more than 2 weeks and starting the process is just a 10min application online and 30$.

now that I know the small claim court I might sue my mattress company if they decline my warranty which I have heard happens a lot. lol

I will update the thread till I have my check in my hand.

[excalibur1814]

Any update?

[doctorman]

Got the check from HP legal department.

End of story