Need Help Filing SMALL CLAIM COURT against HP

[excalibur1814]

this company makes me sick

They are all the same from time to time and we don't know the entire story on this one. Who was the ebay seller?

[doctorman]

They are all the same from time to time and we don't know the entire story on this one. Who was the ebay seller?

how does that matter where I got the laptop, it could have been a gift
bottom line is I bought the HP care pack and HP took my money and promised a warranty that they failed to provide.

[excalibur1814]

It's never as simple as that but it would be in a perfect world. The packs are supposed to be purchased with a brand new machine and at the 'same time' as the item. In your case it WAS NOT.

You said that it was an 'authorised HP seller' so it would be great to know whom that seller was.

More information for you: Good luck with the case




Terms and conditions:

4. Eligible Products: To be eligible to purchase Support Services, the HP product must be, in HP's reasonable opinion, in good operating condition. Customer represents to HP the product is in good operating condition. ANy HP software product covered by this Agreement must be bundled with the HP product at the time of purchase by Customer and must be at its current or immediately preceding version level. In addition: etc

6. Limitations of Liability and Remedies: For any breach of this agreement by HP, customer's remedy and HP's liability will be limited to a refund of the charges paid for this agreement by customer for the HP products at issue. etc etc.


http://h71036.www7.hp.com/hho/downlo..._return_49.pdf
Your warranty may have completely different terms

[doctorman]

It's never as simple as that but it would be in a perfect world. The packs are supposed to be purchased with a brand new machine and at the 'same time' as the item. In your case it WAS NOT.

You said that it was an 'authorised HP seller' so it would be great to know whom that seller was.

More information for you: Good luck with the case




Terms and conditions:

4. Eligible Products: To be eligible to purchase Support Services, the HP product must be, in HP's reasonable opinion, in good operating condition. Customer represents to HP the product is in good operating condition. ANy HP software product covered by this Agreement must be bundled with the HP product at the time of purchase by Customer and must be at its current or immediately preceding version level. In addition: etc

6. Limitations of Liability and Remedies: For any breach of this agreement by HP, customer's remedy and HP's liability will be limited to a refund of the charges paid for this agreement by customer for the HP products at issue. etc etc.


http://h71036.www7.hp.com/hho/downlo..._return_49.pdf
Your warranty may have completely different terms

yeah that has nothing to do with my warranty.

I bought my HP care pack from HP directly and asked to apply it my laptop and they did. they took my money and they gave me their word and I have emails from HP confirming I have extended warranty on my laptop till july 2012.

I will file a BBB complain while waiting for the court date

[excalibur1814]

Well, I wish you the best of luck as somewhere it'll probably feature clause 6

6. Limitations of Liability and Remedies: For any breach of this agreement by HP, customer's remedy and HP's liability will be limited to a refund of the charges paid for this agreement by customer for the HP products at issue. etc etc.

Not trying to put you off just giving information. In the end I hope it works out for you (Which it should as only Apple would turn up to a case like this Recently read about such a case)

[doctorman]

Honestly I don't see HP spending the money on a small case like this, most probably it will be settled before the court date. how far in advance I'm not sure. If anyone has experience in that I would love to hear.

[johnnydugood]

Actually it will be settled before you go to court. I went that route and sued them via Small Claims in NYC used an on-line service (civiltree) to do all of the paperwork - This was related to a DV9000 CTO which I purchased directly through them and was out of warranty at the time - suffered from those bad NVIDIA chips. Got a call from their executive branch wanted to settle the claim - I ended getting back a 100% refund (about 2 grand including the court costs) I had sent them numerous emails before that with incidents documented - even advised them after the filing since I was a shareholder to have my comments recorded in their nexy proxy meeting...it was in their best interest to settle and they will with you.

[doctorman]

Actually it will be settled before you go to court. I went that route and sued them via Small Claims in NYC used an on-line service (civiltree) to do all of the paperwork - This was related to a DV9000 CTO which I purchased directly through them and was out of warranty at the time - suffered from those bad NVIDIA chips. Got a call from their executive branch wanted to settle the claim - I ended getting back a 100% refund (about 2 grand including the court costs) I had sent them numerous emails before that with incidents documented - even advised them after the filing since I was a shareholder to have my comments recorded in their nexy proxy meeting...it was in their best interest to settle and they will with you.

Thanks..
how long after you filed did they settle?
or how long before the court date?

[doctorman]

just got a response from HP to my BBB case, saying that I have opened a court case on this issue so the BBB case will be closed.

[Pobthiti]

just got a response from HP to my BBB case, saying that I have opened a court case on this issue so the BBB case will be closed.

Very best of luck to you man... I used to be a loyal HP customer for a while until i just purchased my envy... about to exchange it... the customer service is absolutely bad :/ they wanted to charge me for exchanging... the supervisor is waiting for info from head management when i said thats unacceptable.

and they dont work on weekends so they'll call back monday.. ugh...