Seriously Last HP laptop ever for ME!

[joako24]

Dell -- horrible. I called them for onsite service on a PC and 3 days later I was calling them for customer self repair.

HP tech just left my office. Not too thrilled but after going back and forth instead of giving me the crap that Dell's contractor did (Call to dell again, this call is expired with us) it's better.

Another time with Dell I ask them to send me a replacement HDD for a defective replacement. "Sorry we don't ship a hard drive to you." was the answer! Time to repair was about 12 days. HP swap my screen and motherboard door-to-door in 3 days.

[coastal_carolina]

I have a Pavillion dm4 2191us got it a low price and now I know why,

HP is the worst, and I hesitated to the Believe this, the WORST Computer company in history!!!!

Worse than Apple
Worse than Samsung
Worse than Acer


Dell is King and the best I have ever used ( over 7 years)

[2.0™]

LOL. Nice emoticon.

I've had Dell laptops before. They lasted about 4 years but had all issues due to poor build quality. I was able to fix them all and even upgrade some parts (CPU, GPU, screen, etc.).

I've had/have HPs. Only one of them went belly up. My TX2500. AMD CPUs run hot and HP did a poor job designing the cooling system. I upgraded the cooling system using a copper shim and better thermal paste. Didn't matter in the end. But that TX2500 lasted about 3 years before giving up the ghost.

Buy my HP HDX 9000s, HP DV5's and my Elitebook 2760P tablet are all running like champs. No issues. All use Intel CPUs and Nvidia GPUs with the exception of the Elitebook (Intel integrated graphics). I've upgraded the HDXs with an X9000. The DV5s with T9800s. All have SSDs (Vertex 1's, Intel 320 and 520).

So I'd have to say that HP notebooks are pretty good. I'm happy and perhaps lucky.

[bjcom]

Anecdotal evidence is the worst kind of evidence. My HP laptop lasted 6 years until it finally went kaput. Of course, many people are going to complain, thousands of dollars are at stake...

If it really is a defect, you have to keep pushing them to escalate the problem. If you are persistent, polite, and patient, you will likely have success with HP. Just keep telling them you want to escalate it. They can't give every person who spills milk on their laptop a new one; they have to make it a little hard.

[TonyJZX]

I cant stand Dell... had heaps of issues with their Latitude line which shouldn't be the case since they are the corporate line.

Their onsite techs blow... they seem to be 1st year uni students earning a pittance on each call out.

I shudder to think about their consumer line.

HP Enterprise is excellent. They are more dilligent than me. They will call you at 8.30am to meet you at 9am to fix your laptop.

HP home is much less good. Could be without a laptop for weeks.

[Ferrari353]

Alienware support isn't too bad. The people on the phone don't seem to know a thing about computers and they're Indian, but the techs they send out seem okay...

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