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  1. #1
    mo`
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    Default Fingerprint reader not working

    Hey guys I could really use some help. My fingerprint reader is no longer working, I'm not sure what happened because it just stopped a few hours ago out of no where when it was working just fine.

    When I swipe my finger the digital persona software doesn't come up and at the windows login screen it says reader not detected.

    I actually think that the hardware of the fingerprint reader might be broken because device manager DOES NOT have a section called "personaly identification software" which is what I found to be the section that the fingerprint reader is suppose to be under.

    Can someone PLEASE help me, I use the fingerprint reader ALL the time.

    EDIT: Here is an image of the error I get:




    EDIT: Got it fixed
    Last edited by mo`; 1st August 2011 at 03:52 AM.

  2. #2
    mo`
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    Default Re: Fingerprint reader not working

    Incase someone does a search on this forum and is having the same problem:

    just got a fix from HP that worked for me. I tried all of the procedures suggested above, and they did not work. This fix consists of two simple procedures:

    1. Release the 'flea' (static) power from hardware components
    2. Reset the BIOS

    I don't know which one fixed the problem, because I did both before rebooting. Here are the steps from HP:

    Procedure 1: Release the 'flea' (static) power from hardware components
    A static discharge is done to remove all the static charge that may have been stored on your notebook, as this static charge can interfere with the applications running in the processor and may cause such issues.

    1. Disconnect the power cord from the Notebook.
    2. Remove the battery as instructed below.
    3. Slide and hold the battery release latch to the unlock position.
    4. Use your finger to grasp the notch on the bottom of the bezel and slide the battery out of the battery bay.
    5. Press the Power button for 30 Seconds and release.
    6. Reseat the Battery as instructed below.
    7. Slide the battery into the battery bay until the battery release latch clicks.
    8. Now connect the AC Adaptor, and press Power button for 5 seconds to turn the Notebook ON.
    Step 2: Remove all external devices and reset BIOS to defaults :
    This step would make the notebook hardware to revert back to factory specified electrical and thermal operating limits.
    * Power on your notebook.
    * Immediately press the F10 key on the keyboard to enter the system BIOS menu.
    * Press the F9 key to reset the BIOS defaults.
    * Press the F10 Key to save the changes and restart the computer

    Procedure 2: Remove all external devices and reset BIOS to defaults
    This step would make the notebook hardware to revert back to factory specified electrical and thermal operating limits.

    * Power on your notebook.
    * Immediately press the F10 key on the keyboard to enter the system BIOS menu.
    * Press the F9 key to reset the BIOS defaults.
    * Press the F10 Key to save the changes and restart the computer.
    Fingerprint reader [Solved]

  3. #3
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    Default Re: Fingerprint reader not working

    Quote Originally Posted by mo` View Post
    Incase someone does a search on this forum and is having the same problem:



    Fingerprint reader NOT [Solved PLZ help]
    i did both those things and mine is still not working, it happened when i updated the simplpass software, i tried to install previous version and it still doesnt work

  4. #4
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    Default Re: Fingerprint reader not working

    If you believe your problem exists due to a faulty software installation/upgrade, then a simple Windows System Restore (not an OS re-install) might be your best, least inconvenient, option.


    Start>Programs>Accessories>System Tools>System Restore
    HP dv6tqe-6000 | i7-2820QM | Radeon HD 6770M 1G GDDR5 | 8GB DDR3 | 160GB SSD | Blu-ray writer & SuperMulti DVD burner | Windows 7 Ultimate 64-bit |

 

 

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