DV8000 Series - Keyboard problems. Anyone else?

[ScottM]

I went to the other site that touchtyper mentioned and I did everything they said but the tape idea and I have had EXCELLENT results. I have no more keystroke misses and the reverse cap lock thing has not acted up. I do have the ocassional freaky cursor but I can easily live with it. I am tempted to download the new touchpad and quick button drivers and try it but I not in know hurry since I use a usb mouse anyway.

I believe the solution is now staring everyone in the face... The touchpad driver from that company is the culprit. Use the ms base driver and watch your palms on the touchpad and you will be fine.

Scott

[fazz33]

Whats the draw back of using the MS driver tho?

[dragonwen]

hi all, got the dv8210us for my daughter to replace her old reliable Toshiba Satillite, unluckly the dv8210us got the keyboard problem, didn't believe her at first till she shows me. I went back to the store I got it from and exchange it for a new one, thought that solve the problem, noooooo, the second got the same problem. By now the store return policy had expired, all I can do is deal with hp tech support, they told me to do a recovery on the laptop, which is what I did, and guess what, it didn't do sh*t. Next week my daughter is going to college in VA. and there is not time to ship this laptop in for repair. She will use it for now, if it doesn't cause to much problem on her school paper. Here's my thought is hp making junks, the 6 yrs. old Toshiba is working fine, the only thing I did to it is put in a larger hd. so my other daughter can use it. What do you guys think.

[infernal]

Almost all computer companies is going down in terms of quality control even sony, ( dell recalling 4.1 million notebook battery made by sony ), I guess the only thing people can do is buy a brand they trust, and get extended warranty from the retailer. But you can just buy it from costco, they have a six month return policy for notebook and desktop computer. The return policy in my opinon need some refining, I hear some one returning a 2000 dollar bottle of wine with a half a cup inside, and he got a full refund without question.

[dragonwen]

I am a member of BJ wholesae, I wonder if they got the same policy as costco

[ScottM]

the keyboard issue is fixable by just following a few steps that have been described in this post and another post in a different website. Find the link to other site is a few pages back.

The solutions DO WORK and work very well.

Fazz33, the small issue with using the ms touchpad driver is that if you press too hard on the palm rest (the sides of the touchpad) the cursor might jump to another spot on the screen. You also lose the utilities that come with the touchpad with the other company drivers. I use an external mouse so this is not an issue and I type with my palms OFF the computer so again the cursor does not jump for me. If it does I just place it back and continue typing.

I am completely satisfied with the computer and the keyboard now. Love it!.

I would recommend to anyone to just fix it yourself and do not bother HP since they have no clue. If we want a driver fix for it we need to contact the company for the touchpad to make a better driver not hp.

scott

[krew311]

Hey all, I have the dv5020ca bought at BB. So far I haven't really had any keyboard or touch pad problems. I was on it the other day and for a moment it did the whole caps reverse thing. After that I then went nuts playing with the caps lock and the shift key to see if it would do it again, and nothing. Mind you I haven't been typing any novels lately. Tomorrow is the last day to exchange the unit if I so desire. As a back up I've looked at the v3015ca but it lacks certain features that my dv5020ca has; the remote(more of a novelty I know but pretty cool) and of course the media center,to name a few, which is cool since my wife likes playing around with photos and such. But I must say that after doing a lot of reading on this site(my eyes freaken hurt) it has left some serious doubts in my mind. So now the real question is do I stick with this computer or do I switch to the v3015ca which could have the same problems or worse. Man, what a bummer. I will say this though, with all of you guys posting it is a wealth of information far better than any tech support!

[jka/v]

HP has yet again, shipped a repair box to someone in Florida, while I still (for 27 years) reside in Idaho...

5+ months with a defective HP dv8000t keyboard, and still no fix or help from the manufacturer...

[jka/v]

And, while I see folks have had luck with the scroll lock, and placing tape and pieces of tape all over their keyboard. My question is, should we have to?

I mean, if you bought a new mustang, and found out that the steering wheel had issues when turning hard right, and to fix it, you had to put pieces of metal on your steering wheel, or the brakes didn't work exactly right, and the solution was to apply a grease on your rotors.... (used as example only, not a reality based analogy), would you be ok with that?

I am off now to file my 3rd rebuttal with the BBB... What's the course of action for a Class Action Lawsuit? Hp has obviously made a defective product, and is unwilling/unable to provide an adequate solution to the problem to it's consumers...

[ScottM]

Let's put your question of why should we have to fix these problems ourselves? into some perspective... I do agree with you that HP needs to fix this issue but it may not be their fault entirely (touchpad drivers!) The physical malfunction of the keyboard (certain keys not working because they are bad not that the buffer is not clear) is HP issue but if the software and drivers are the issue then other are guilty too...

All things in the electronic/computer world have bugs/issues.. Windows XP, games, tivo, etc... You have to live with certain faults with these items and if the company cannot make good and you feel that you are robbed you can return it. Since we are able to find a fix for it then lets pat ourselves on the back and say great job.

Just my 2 cents but I hope you have success with it. I am not a lawyer but class action lawsuit for this? do not think it will fly.

Scott