sleeper hit rig HP Compaq nx9420 on HP Small Biz Web site

[bone_scar]

Whats the 800 number? I am getting the run around also, and I am really wanting to reinstall the OS and get rid of all the ****py add on's. And now my page up and down doesn't work either. Really need to reload it and try and get the bugs out myself.

[isvara_pranidhana]

Whats the 800 number? I am getting the run around also, and I am really wanting to reinstall the OS and get rid of all the ****py add on's. And now my page up and down doesn't work either. Really need to reload it and try and get the bugs out myself.

true that. here's the number: HP Order Center 1-800-952-7689 Option #1 for Quick Restore, then option #2 for Commercial.

[bone_scar]

Alrighty.....called that number and was referred to a different number. Was then refered to www.partsurfer.hp.com to order from the web. This site does not even list the nx9420......GREAT!!!!! So now what??? I will continue to track down a solution, but if anyone has a better idea, I am all for it.
Has anyone tried to reload from the restore cd's and see if loading the OS only is an option?

[isvara_pranidhana]

Alrighty.....called that number and was referred to a different number. Was then refered to www.partsurfer.hp.com to order from the web. This site does not even list the nx9420......GREAT!!!!! So now what??? I will continue to track down a solution, but if anyone has a better idea, I am all for it.
Has anyone tried to reload from the restore cd's and see if loading the OS only is an option?

what???? i tried the number yesterday and only bailed because the rig is at home and i don't have the serial number handy. i was placed in queue to speak with a rep. before i bailed though --- did you speak to someone??? this is getting crazy...

[bone_scar]

Sure did, at both numbers. The first number said that I would have to go through another nunmber because she did not see any items for the nx9420. The second number (800 652 6672) apparently is for warranty only and the guy I spoke to said to go to the partsurfer to locate the item and purchase their. So now I am thinking about loading it from an OEM XP disk and just handling it myself.

[isvara_pranidhana]

Sure did, at both numbers. The first number said that I would have to go through another nunmber because she did not see any items for the nx9420. The second number (800 652 6672) apparently is for warranty only and the guy I spoke to said to go to the partsurfer to locate the item and purchase their. So now I am thinking about loading it from an OEM XP disk and just handling it myself.

yeah, if you've got an OEM disk, go for it. you can register it with your XP Pro version serial on the bottom of the rig. make sure you've got that HP 'swsetup' (drivers) folder copied on a USB flash memory device...

[rbs]

On resolution, I was interested in the Dell M90 as well for the 1920 X1200, however, the nx9420 that I actually bought with 1680 is more than enough. Basically, over 40, I can no longer see 1920 on a 17" screen and non-native resolutions are terrible. My big issue is that HP has limited the size of virtual screen that the video card is permitted to handle, which is dumb as I used a 2400 X 2000 virtual screen on my previous laptop.

This nx9420 screen is sharp, brite, and has plenty of resolution.

[WeAreNotAlone]

well HP went back on their word (and the chat thread in my possession) and said they will not ship me the Win XP Pro installation disks and drivers disks . instead i was pointed (via email) to an 800 number where i can purchase the 'restore' disks. i've not inquired as to the price yet. i'm still trying to get these sent to me free of charge considering their inept customer service .

Price of OS restore disc should be $10. Of course that was price as ordered with the notebook.

[keylight]

Hi, the 9420 sounds like a fantastic laptop overall. I've followed this thread for a few days, and just placed an order. A couple of thoughts/questions:

$10 isn't all that much for the discs, although I agree they should give it to you for free with the system.

rbs, you mention that the "screen is sharp, brite, and has plenty of resolution." I'm wondering about the brightness. Others have said it's not so bright? When did you get your laptop? Do you think they may have upgraded/switched/fixed the screens? I ask this because if they have, then those with dimmer screens can probably get warranty service to swap theirs out (or at least brighten them up). What are your thoughts?

[isvara_pranidhana]

yeah, the $10 isn't a big deal to me - i just wish i had the foresight to order the 'restore plus' disks when i purchased the rig. i think they have to be created at the factory per request. it seems as though the HP bureaucracy hasn't quite caught-up to the support needs of these new units. i'm now being told that i need to have technical support 'order' the disks for me as the other support/parts purchase channel doesn't have these disks/drivers and doesn't know when they will. it's the old back-and-forth and one hand doesn't talk to the other .

as far as the display, i did wonder if it might be an inverter issue causing the dimness. that's the typical symptom. however, by playing in ATI Catalyst, i get the results that are good for me. plenty bright enough IMO. and i don't even have it at its brightest. i don't know the technical specifications for the display, but is seems to be a lamp issue that illuminates the screen real estate. the bigger display perhaps needs another lamp/design - or IPS. however, this would drive up the price significantly. the Fujitsu Lifebook N6410 has a tremendous display, but they had to 'cut-back' elsewhere to keep the price around the $2K mark. the Fujitsu is a fine rig, but with P1 out-of-the game, it's tough for me to look at it as an option again.

i had considered returning my rig and waiting for the 17" MBP core duo (June/July/August?) - Bootcamp! Parallel/Virtualization OS! but know that it will be $3K+ in the configuration i want (comparable to the nx9420). that and the soldered-in Yonah is an upgrade issue for potentiality to 64-bit (?). so, IMHO this IS a great rig and a tremendous value comparable to what is currently on the market for a 17" core duo DTR around $2K. there are only so many out there right now and you have to decide what's the best configuration and unit characteristics (including service/support!) that best fit your needs. that's the tough part!