6720s some keys not working.

[VidKo]

Hi!

My cousing bought an HP Compaq 6720s a few month back, and suddenly part of her keyboard stopped working. All keys on the right third of the keyboard stopped working.

Is there anything I can do to help, or should I RMA the notebook?

[EDIT]
These keys aren't working:

[S_P_Q_R]

Have you tried restore to an earlier time? Checked in event viewer to see if there's been some sort of failure

[VidKo]

It's not windows related. Even in bios keys aren't working.

[S_P_Q_R]

Sounds like hardware but would it hurt to do a restore, seeing it only take a few minutes, plus I'm guessing hardware issue show up in event view.

[beut]

You can test the keyboard in DOS. Start-->Run --> type cmd then enter.
If it's the same, this's hardware issue.
Try to reseat the keyboard cable:
http://h20181.www2.hp.com/plmcontent...9-E25135360BBF

If it's the same, probably the keyboard needs to be replaced.

[VidKo]

I had to connect an external USB keyboard to the notebook to even get into Windows (she has a password set and the ENTER key doesn't work). It looks like a hardware problem. I could try reseating the keyboard connector but the notebook is still under warranty so I wont open it up, although I have experience opening notebooks and replacing components.

BTW: I added a pic to my first post that shows which keys aren't working.

[beut]

It doesn't hurt to give it a try. HP notebook doesn't have any seal, you can open it as long as you don't break anything.

[VidKo]

Will perhaps try it tomorrow. If it was mine, I would do it today.

[VidKo]

Forgot about this thread. I RMAed the notebook. Keyboard was replaced on the spot. Cousin got it back right away.