Quantcast 6720s some keys not working.

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  1. #1
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    Default 6720s some keys not working.

    Hi!

    My cousing bought an HP Compaq 6720s a few month back, and suddenly part of her keyboard stopped working. All keys on the right third of the keyboard stopped working.

    Is there anything I can do to help, or should I RMA the notebook?

    [EDIT]
    These keys aren't working:

    Last edited by VidKo; 2nd January 2009 at 04:58 PM.
    HP Compaq nx7400
    Yonah T2400 | 2048Mb 667MHz DDR2 | 160GB 5400RPM S-ATA | DVD+/-RW DL
    15.4" 1280x800 Intel GMA950 graphics | USB 2.0/FireWire/Bluetooth/LAN/WLAN 802.11bg
    MS Windows XP Professional SP3 | Ubuntu 8.04 Feisty Fawn

  2. #2
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    Default Re: 6720s some keys not working.

    Have you tried restore to an earlier time? Checked in event viewer to see if there's been some sort of failure

  3. #3
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    Default Re: 6720s some keys not working.

    It's not windows related. Even in bios keys aren't working.
    HP Compaq nx7400
    Yonah T2400 | 2048Mb 667MHz DDR2 | 160GB 5400RPM S-ATA | DVD+/-RW DL
    15.4" 1280x800 Intel GMA950 graphics | USB 2.0/FireWire/Bluetooth/LAN/WLAN 802.11bg
    MS Windows XP Professional SP3 | Ubuntu 8.04 Feisty Fawn

  4. #4
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    Default Re: 6720s some keys not working.

    Sounds like hardware but would it hurt to do a restore, seeing it only take a few minutes, plus I'm guessing hardware issue show up in event view.

  5. #5
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    Default Re: 6720s some keys not working.

    You can test the keyboard in DOS. Start-->Run --> type cmd then enter.
    If it's the same, this's hardware issue.
    Try to reseat the keyboard cable:
    http://h20181.www2.hp.com/plmcontent...9-E25135360BBF

    If it's the same, probably the keyboard needs to be replaced.

  6. #6
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    Default Re: 6720s some keys not working.

    I had to connect an external USB keyboard to the notebook to even get into Windows (she has a password set and the ENTER key doesn't work). It looks like a hardware problem. I could try reseating the keyboard connector but the notebook is still under warranty so I wont open it up, although I have experience opening notebooks and replacing components.

    BTW: I added a pic to my first post that shows which keys aren't working.
    HP Compaq nx7400
    Yonah T2400 | 2048Mb 667MHz DDR2 | 160GB 5400RPM S-ATA | DVD+/-RW DL
    15.4" 1280x800 Intel GMA950 graphics | USB 2.0/FireWire/Bluetooth/LAN/WLAN 802.11bg
    MS Windows XP Professional SP3 | Ubuntu 8.04 Feisty Fawn

  7. #7
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    Default Re: 6720s some keys not working.

    It doesn't hurt to give it a try. HP notebook doesn't have any seal, you can open it as long as you don't break anything.

  8. #8
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    Default Re: 6720s some keys not working.

    Will perhaps try it tomorrow. If it was mine, I would do it today.
    HP Compaq nx7400
    Yonah T2400 | 2048Mb 667MHz DDR2 | 160GB 5400RPM S-ATA | DVD+/-RW DL
    15.4" 1280x800 Intel GMA950 graphics | USB 2.0/FireWire/Bluetooth/LAN/WLAN 802.11bg
    MS Windows XP Professional SP3 | Ubuntu 8.04 Feisty Fawn

  9. #9
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    Default Re: 6720s some keys not working.

    Forgot about this thread. I RMAed the notebook. Keyboard was replaced on the spot. Cousin got it back right away.
    HP Compaq nx7400
    Yonah T2400 | 2048Mb 667MHz DDR2 | 160GB 5400RPM S-ATA | DVD+/-RW DL
    15.4" 1280x800 Intel GMA950 graphics | USB 2.0/FireWire/Bluetooth/LAN/WLAN 802.11bg
    MS Windows XP Professional SP3 | Ubuntu 8.04 Feisty Fawn

 

 

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