Quantcast Anybody know HP service contact email address?

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  1. #1
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    Default Anybody know HP service contact email address?

    Does anybody know HP's service contact email address? They seem to only want to do phones in this internet age! Strange!

    I wish HP service had a email contact, because I am legally deaf, so I can't hear phones. I always have to get someone to call for me. Once I have an email address, then I can get things done. Like lobbying for a new notebook that I've just sent in to be fixed, (bad motherboard/wireless).

    My lip-reading skills are so good, (near 100%) I fool people when they're around me, until they start talking to me from behind that is.
    How deaf am I? 97% in both ears in my last test.
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  2. #2
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    Default Re: Anybody know HP service contact email address?

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  3. #3
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    Default Re: Anybody know HP service contact email address?

    I have tried those... they make you jump hoops just to send a feedback type and no real email. I never got any replies. I'm going to try it again... maybe if I "bug" them enough?

    U.S. e-mail options for:

    Technical support after you buy
    Questions before you buy
    Other questions/feedback
    Samsung Ultrabook 13" Series 5 NP540U3C-A03UB
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  4. #4
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    Default Re: Anybody know HP service contact email address?

    Have you tried their customer service live chat?

    http://www.shopping.hp.com/webapp/sh...rP!-693095080#

    Do you have TDD or TTY? That may be faster than email...HP should have numbers set up for the deaf.

    -Reby

  5. #5
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    Default Re: Anybody know HP service contact email address?

    Quote Originally Posted by Reby View Post
    Have you tried their customer service live chat?

    http://www.shopping.hp.com/webapp/sh...rP!-693095080#

    Do you have TDD or TTY? That may be faster than email...HP should have numbers set up for the deaf.

    -Reby
    I've never tried chat before. Maybe I'll try that. Should I attempt that before my notebook gets there or after? They should get the notebook tomorrow according to FedEX.
    Samsung Ultrabook 13" Series 5 NP540U3C-A03UB
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    500GB HDD + 24GB ExpressCache

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    http://1-4u-computer-graphics.com/Antec900.htm
    My notebook paint jobs!
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  6. #6
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    Default Re: Anybody know HP service contact email address?

    Wait until you get it back. That way you can assess it and if there's still something wrong or something you don't like, you can complain and tell them how many times you've sent it in already and would not want to send it back again. How many times have you sent it in? They most likely won't replace it until you've tried 2x or more to get it repaired. Once you have that, you must complain but in polite way.

    The chat will most likely tell you that they are not authorized to replace notebooks and will have a case manager (which can replace) to call you between 24-72 hours. Maybe you can tell them that you are deaf and that's why you need to have a conversation through chat. Then you can ask them for a case managers email, which they do have I believe. I had my case manager email me, but I don't remember it. I deleted it, sorry.

  7. #7
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    Default Re: Anybody know HP service contact email address?

    Quote Originally Posted by sendmarksmail View Post
    Wait until you get it back. That way you can assess it and if there's still something wrong or something you don't like, you can complain and tell them how many times you've sent it in already and would not want to send it back again. How many times have you sent it in? They most likely won't replace it until you've tried 2x or more to get it repaired. Once you have that, you must complain but in polite way.

    The chat will most likely tell you that they are not authorized to replace notebooks and will have a case manager (which can replace) to call you between 24-72 hours. Maybe you can tell them that you are deaf and that's why you need to have a conversation through chat. Then you can ask them for a case managers email, which they do have I believe. I had my case manager email me, but I don't remember it. I deleted it, sorry.
    Okay, I'll do that then. I was going to inform them that 555 on their support website alone had the same problem and many were not resolved and why I wanted a new notebook as I use mine for work everyday.

    (dv6000) wireless problem
    http://forums.itrc.hp.com/service/fo...readId=1136440


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    Samsung Ultrabook 13" Series 5 NP540U3C-A03UB
    Touch-Screen Laptop, Core i5-3317U, DDR3 8GB Memory,
    500GB HDD + 24GB ExpressCache

    My 2010 Gaming Desktop Build!
    http://1-4u-computer-graphics.com/Antec900.htm
    My notebook paint jobs!
    http://1-4u-computer-graphics.com/notebookpaint.htm

  8. #8
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    Default Re: Anybody know HP service contact email address?

    The best way to reach and .... Getting an answer from HP Customer Care (different than the lambda answer) is to send an email to

    laptop_support_en@mail.support.hp.com

    BUT ALSO to put in CC this different departments.
    investor.relations@hp.com,
    bod@hp.com,
    SoftwareLicensing@hp.com,
    government@hp.com,

    When it comes to the Investor and Board of Director mailboxes, I can insure you that they are really QUICK TO ANSWER
    Just precise in CAPITAL letters that you are DEAF on the first line of your email.

    Hoping that it will work for you
    Namaste
    Nathalie

 

 

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