Vista Audio Issue Addressed by HP

[HP_Total_Care]

Hi it’s Anna from HP Total Care,

I wanted to get back to you if you upgraded to Vista from XP and are having trouble with the audio. We are still working on the issue and will make a post to this forum the moment we have the driver ready. We are sorry about this.

Although it isn’t an ideal solution, I wanted to get back to you to give you a work around until the problem gets fixed. I want to stress that there is a longer term fix in development but for those more adventurous, you may be interested the solution outlined below. Keep in mind that you use this fix solely at your own risk.

It may be a simple matter of downloading the right audio driver from our web site depending on what Conexant HD Audio chipset you have. So, the first thing you need to do is see if you have the Venice or Waikiki chip set. To check, go to the Device Manager. Here’s how to get there:
o Click on the Start Button at the bottom left of your screen
o Right click on Computer
o Select Properties
o Choose Device Manager
o Scroll down to the Sound, Video, and Game Controllers
o Click on the “+” sign to expand the selection
o Double click on "Hi Definition Audio Device"
o This will open the Device Properties. Click on the Details tab to view details.
o In the Property field, select “Hardware IDs” from the drop down menu.
o Check out the Value field and look for the device ID.



If the hardware id contains "DEV_5045" then the PC has the Venice audio chipset. To install the drivers, download SoftPaq 34374 by clicking on the following: ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34374.exe

If the hardware id contains "DEV_5047" then the PC has the Waikiki chipset. You will need to download two drivers. The steps are outlined below and must be followed in order as the Microsoft Universal Audio Architecture (UAA) Bus Driver must be installed before the Conexant High Definition Audio Driver.

Step 1: Download the Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio SoftPaq 33566. Click here: http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

Scroll down to the “Obtain Software” section and click on the download box.

Step 2: Direct the file to your desktop and click “save.” Next, you will need to install it. Go to the icon titled SP33566 and right click on it to select it. Then left click and select "Run As Administrator." A security warning window may appear, if it does select “Run”



Step 3: A window should pop up. Click "Continue" on User Account Control Prompt, then click "Next" to install the driver

Step 5: Accept the Terms of the License Agreement, then click "Next"

Step 6: You will be asked to verify the Installation path. Click "Next"

Step 7: The installation will now begin. A window may pop up that lets you know that the installation was successful and that you should reboot your computer.

Step 8: Reboot your computer.

Step 9: Download Conexant High Definition Audio Driver SoftPaq 33543. Click here: http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

Scroll down to the “Obtain Software” section and click on the download box.

Step 9: Direct the file to your desktop and click “save”. Now you will need to install it. Go to the icon titled SP33543 and right click on it to select it. Then left click and select "Run As Administrator."

Step 10: A window should pop up. Click "Continue" on User Account Control Prompt, then Click "Next" to install the driver

Step 11: Accept the Terms of the License Agreement, then click "Next"

Step 12: You will be asked to verify the installation path. Click "Next"

Step 13: The installation will now begin. If a Windows Security window appears, select “Install this driver software anyway”

Step 14: Reboot the computer and you are done. Sound should be restored.

I hope you find this information helpful. Let me know if have any issues, and I’ll bring them back to our engineers.

Anna – HP Total Care

[Airman]

There are seperate audio hardware issues effecting the new DV series notebooks that would also render the sound useless, but I'm in contact with an HP TCE Logistics/ Hardware Manager and his team is working on a fix as well. This issue is caused by a signal confliction that seems to burn out some transistors on the audio board, under XP as well as Vista. Cases for this issue are more isolated however than the other mainstream problems.

I'm very impressed Anna that you've taken time out of work to post this information and I'm sure it will benefit many people, thanks

[sandt38]

With all the complaints about these issues here on NBR maybe this should be stickied to help those with problems here... This is also a cheap attempt at a bump, since I see the audio drivers thread having climbed a few places ...

[JM]

Awesome, hopefully HP will keep Anna, or another tech, assigned to the forums to help with other future questions/possible problems.

Thumbs up to HP on this.

[Perl]

Step 1: Download the Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio SoftPaq 33566. Click here: http://h10025.www1.hp.com/ewfrf/wc/s...os=228&lang=en

it's not driver UAA High Definition Bus Driver for vista because package contain service pack to fix UAA driver for xp/2000/2003 only

it's can work with vista ?
new HD Controler for vista it's name "High Definition Audio Controller"

once i'm chat with customer service since febuary and they have solution like this but, it's not help anything work,still lag

[HP_Total_Care]

Although the drivers for the Waikiki chipset are listed for XP, we were able to make them work in the Vista environment. This is just a workaround until the official driver is available.

I am watching this post closely and would like to get feedback from people who have done the workaround. If anyone out there had Vista audio problems, did this post help you? Did you run into any problems?

If you did, please let me know:
1. Exact Model number of your Pavilion and Presario (for example DV2120US, not DV2000)
2. Version of Vista
3. Detailed description of problem, especially any error messages you got

Anna -- HP total Care

[Holton0289]

I have an HP dv8140us and i cannot find what chipset i have. It is not one that is listed above. i have DEV 4370, i found that under "Conexant AC Link audio", I do not have " Hi Def Audio Device"

[HP Fan]

we know the XP drivers works on VISTA. but it LAGS. the only problem u guys need to fix this the LAG. start up LAG

[JadedRaverLA]

Hey, Anna... thanks for providing an in-depth description of the "workaround" for those who hadn't tried it yet... and also for keeping us updated as to the status and plans for a driver.

I've been using the XP driver for a few weeks now on a dv2100t series CTO running Vista Ultimate-32, (after having to reinstall Vista-32 instead of Vista-64) and the MAJOR problems with the "workaround appear to be:

1) 32-bit driver only -- so NO VISTA-64 support. I, for one, waited until the Core 2 Duo processors were released to buy a new notebook, specifically for the Vista-64 compatibility. HP seems to have done right by its customers and is offering Vista-64 drivers for this and all other current notebooks -- but not for this audio device.

2) The XP driver seems to cause system lags and slowdowns, particularly at startup. I am also getting system lockups that require a reboot, which I can't specifically tie to the audio driver, but which never happened on Vista-64.

3) The XP driver seems to set the microphone level differently under Vista, and at a level too low to be very useable (even when boosted).

4) The driver doesn't seem to "play well with others". A few users have mentioned that trying to use USB or bluetooth micrphones causes conflicts with the audio driver. (This one I haven't experienced personally, as I have no other device.)

5) The sound quality is quite poor. "Proper" Vista drivers for HD audio devices in Vista offer a standard Microsoft control panel to add "equalization effects" to all the audio output, which really does a nice job of improving the sound quality on notebooks. Because the XP driver was written for the older UAA implementation, this control panel does not show up, and the audio output quality suffers.

Those seem to be the main issues I, and others with similar systems, are experiencing with these drivers.


If I may ask a question: you say that you will post back when HP has a driver ready. What can we expect from that driver? Are you actually making Conexant go back and create a proper 32-bt/64-bit driver for Vista, or is HP planning on simply modding the existing driver so that it works "well enough" in Vista-32 only (which is what Toshiba has done on their systems with "waikiki" audio codecs)?

[byrds6]

Ill have to agree the start up lag with any of the Conexant drivers for either chipset is really disappointing. The Microsoft version isnt that great and leaves a lot to be desired for a machine I spent this much money on. I hope HP really does get with it and release real 64bit drivers instead of just XP drivers that happen to work with Vista.