How long Does it take HP to ship custom notebooks?

[ekovalsky]

So I called HP moments ago. Nice guy in their customer service department tells me that my computer is NOT one of those stuck in customs. Says it will be delivered by 5pm tonight or early tomorrow morning at the latest. Not holding my breath.

I think we have enough people to start a support group here.

--Mark

Hope they're right, but better to expect it to remain stuck in Indianapolis for a while and then be pleasantly surprised if it shows up today or tomorrow. I wonder if these showing "in transit" but not leaving Indianapolis are also stuck in customs and just haven't had their labels rescanned.

Mine remains in "clearance delay" status. I guess I'll call HP tomorrow if nothing changes to see if they have any idea how long I'll be waiting for it.

[nsegative]

Does hp still ship out the vista anytime dvd with the clean version or will I have to find a torrent to get rid of the bloatware?

[Bigslick116]

Just checked on my Dv9000t which shipped from Shanghai on 4/17. Got it with the $200 off coupon and it shipped two days early. I was hoping it would be delivered tomorrow, after making good progress from China > Alaska > Indiana it is not stuck in customs. Here is the current FedEx tracking info:

Apr 19, 2007 2:48 AM

Clearance delay

INDIANAPOLIS, IN




1:38 AM

In transit

INDIANAPOLIS, IN

Package available for clearance


Apr 18, 2007 3:14 PM

Departed FedEx location

ANCHORAGE, AK




11:37 AM

Arrived at FedEx location

ANCHORAGE, AK




5:23 PM

In transit

SHANGHAI CN




2:28 PM

In transit

SHANGHAI CN




Apr 17, 2007 11:30 AM

Left origin

SHANGHAI CN




11:20 AM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

Needless to say I'm not expecting it tomorrow. Anyone else have a laptop on this shipment ? How long does it typically take to get through Indianf***ingapolis after a "clearance delay" ?

Me and you both same time and date. My dv6000t is probably sitting right beside yours. What a Pain in the .

[Keady2]

Hmm.. mine shipped the day after...on the 18th ... this is all it says as of right now...

Apr 19, 2007 2:52 PM

In transit

SHANGHAI CN


Apr 18, 2007 10:57 AM

Left origin

SHANGHAI CN


10:33 AM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

[Dionysus]

Keady, yours and mine must be in the same shipment. Hopefully ours won't get caught like the others.

The wait is bad enough without adding insult to injury.

[Historian]

Looks like a lot of laptops are piling up in Indianapolis again... It's funny, I had looked at the "Indianapolis Customs" thread before I ordered but I thought they'd have fixed the problem... At least my laptop shipped early... if I allow for the original ship date and the 5-7 day shipping it was supposed to get to me sometime between next Monday-Wednesday so I can't complain too much (though I'll try to get something out of HP if I don't have it by then). Here's my shipping info:

Apr 18, 2007

2:24 AM In transit INDIANAPOLIS, IN Package available for clearance
2:08 AM Clearance delay INDIANAPOLIS, IN
12:00 AM Arrived at FedEx location INDIANAPOLIS, IN

Apr 17, 2007
2:30 PM Departed FedEx location ANCHORAGE, AK
12:13 PM Arrived at FedEx location ANCHORAGE, AK
9:04 PM In transit SHANGHAI CN

Apr 16, 2007
11:31 AM Left origin SHANGHAI CN
10:23 AM Picked up SHANGHAI CN

[markfm]

My tracking info is nearly identical:


Apr 18, 2007

2:28 AM In transit INDIANAPOLIS, IN Package available for clearance
2:08 AM Clearance delay INDIANAPOLIS, IN
12:00 AM Arrived at FedEx location INDIANAPOLIS, IN

Apr 17, 2007
2:30 PM Departed FedEx location ANCHORAGE, AK
12:13 PM Arrived at FedEx location ANCHORAGE, AK
9:04 PM In transit SHANGHAI CN

Apr 16, 2007
11:31 AM Left origin SHANGHAI CN
10:23 AM Picked up SHANGHAI CN

Here's the latest. I spoke with HP. They told me that they received confirmation that my laptop had cleared customs as of 5pm yesterday. I called FedEx. They said that they had 2 additional scans (not yet posted online). One this morning at 4:30am said that the package was in hold at the bond gate and that FedEx required additional paperwork from the shipper.

I called HP back to notify them (seems like I'm coordinating the shipping of my computer between the two companies). They confirmed that, according to their records, my order number had cleared customs. However, the department that would confirm with FedEx had left for the day. They arrive tomorrow morning at 8am Eastern.

Going to call HP tomorrow early AM and see if I can get them talking to FedEx.

You'd think they'd never done this before.

--Mark

[Historian]

Thanks for the additional info mark, post again when you know more... I suppose a few hiccups are bound to happen with so many shipments, it just sucks that it's us I suppose

[Keady2]

Yea I hear you ... im feeling apprehensive about my laptop getting stuck in customs. But as of yet .. .still it has not even arrived in alaska....

[markfm]

Now that you mention it, Historian. I wonder how many laptops HP makes each day?