Quantcast HP Probook 6550b sound doesn't work

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  1. #1
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    Default HP Probook 6550b sound doesn't work

    I have an interesting problem with my new laptop. I hear sound from the speakers when Skype starts up and I can get sound out of the headphone jack but I get no basic sound when listening to MP3s, YouTube videos. My laptop is a work one and I have no admin rights to make any major changes. I am running Windows 7. I have been into the Control Panel and Sounds area and cannot see anywhere that I may have the sound down. The laptop is not muted. The sound was working when I first got the laptop.

  2. #2
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    Default Re: HP Probook 6550b sound doesn't work

    1st of all, try reinstalling the audio driver, latest version.
    Ask the person in charge for admin rights if needed.

    HP ProBook 6550b Notebook PC- Download drivers and software - HP Business Support Center
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  3. #3
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    Default Re: HP Probook 6550b sound doesn't work

    Quote Originally Posted by Sporty Guy View Post
    I have an interesting problem with my new laptop. I hear sound from the speakers when Skype starts up and I can get sound out of the headphone jack but I get no basic sound when listening to MP3s, YouTube videos. My laptop is a work one and I have no admin rights to make any major changes. I am running Windows 7. I have been into the Control Panel and Sounds area and cannot see anywhere that I may have the sound down. The laptop is not muted. The sound was working when I first got the laptop.
    We had the same problem when using the native microsoft driver (not everything works).
    You need the HP sound driver.

 

 

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