Official Gateway 78xx Series FX BIOS - 9c.05.00 thru 9c.17.00

[H-Emmanuel]

Well, got my Quad today. And CRAAAAAAAAPPPP! It still won't boot. Powers on, but no boot. No screen change. Nothing. Poof! There goes $230. UNless something crazy happens. May have to get a Q9000 and see if it will work. Maybe it's the only one that will. Or maybe there is still a hardware issue somewhere. Who knows.............Gotta Q9100 for sale..........

That sucks, it was even worst for me, bought a QX9300 and Q9100 to try in the old M860TU, I lost about $250 in the end reselling and wasted a month (delayed shipping etc...)

[southzz]

What bios should i use on a Gateway Fx P7811 using Windows 7 Beta latest build.

[TANWare]

What bios should i use on a Gateway Fx P7811 using Windows 7 Beta latest build.

If it isn't broken don't fix it. You can forget quad support for now too. There doesn't seem to be any major fixes between the versions so if all is well then your upgrade should be fine with the version you have.

[Mormegil83]

What bios should i use on a Gateway Fx P7811 using Windows 7 Beta latest build.

If you are using .05 and want RAID0 support use .08 or higher otherwise, you might as well let it go. some say .12 helps the fan bursts...

[cup]

Bought a reconditioned 7811 in January but now I want to install raid, installed .12 but when I go to enter the bios it asked for a password. Is this normal? Do I just clear the bios now?
I read though most of the 115 pages but I didn’t see anything about this.
Any help would be great.

[vx2000]

Bought a reconditioned 7811 in January but now I want to install raid, installed .12 but when I go to enter the bios it asked for a password. Is this normal? Do I just clear the bios now?
I read though most of the 115 pages but I didn’t see anything about this.
Any help would be great.

Bummer,
It appears the person that owned your reconditioned laptop before you set up an admin password in the BIOS.
I'm not sure how to clear this, but I imagine one of the boards many guru users know how.

[RangerXML]

Bought a reconditioned 7811 in January but now I want to install raid, installed .12 but when I go to enter the bios it asked for a password. Is this normal? Do I just clear the bios now?
I read though most of the 115 pages but I didn’t see anything about this.
Any help would be great.

I didn't bother to respond, not because I'm arrogant, but this is a common fix that I figured there would of been a tons of replies by now. BIOS information is very easy to clear one of three ways.

First, unplug and remove the battery from the notebook, turn the notebook over and look for a small hole about the size of a pin hole with an arrow pointing toward it, this is the rest button. Press and hold it for 30 seconds. I have no clue where it is on this notebook. If all else fails, call Gateway, there should be one darn button located somewhere very very simple that needs to be pushed (first one) that most notebooks have. They should throw you a friggen bone.

Second, remove the CMOS batter for 30 seconds, again remove notebook battery and unplug notebook. Turn it over and remove cover for CPU/RAM. Under the wifi card you'll see a black round thing that looks like it might be the battery. Unplug it from the mobo and wait 30 seconds, plug it back in and you should be good to go. This was the only thing I saw when took it apart that looked like it might be the CMOS battery, this supplies power to store the bios saved settings. Removing it resets the BIOS...hopefully.

Third, BIOS reset switch on the mobo, no idea where it is. Might involve taking the whole damn thing apart. Not recommended, good luck.

*EDIT* CHATTING WITH GATEWAY RIGHT NOW.

*EDIT2* If you guys want I can post the chat log here, fun times. To sum it up, he told me to do a factory restore, I told him that wouldn't work, he checked with his supervisory who told him the same thing, then double checked if I had a refurbed and decided he couldn't help me and gave me a phone number for their refurb center (1-866-243-1450) and I asked if they can help me free of charge and he said yes. After 39 minutes of being on hold I said screw them (I love 2-3k roll over minutes)!

Athira_GWSI395 joined the incident.
Athira_GWSI395 says:
Welcome to Gateway Chat. My name and badge number are Athira_GWSI395. I am looking at your account and the information you submitted. I will begin troubleshooting with you in just a moment.
dorian lang says:
hey, quick question
Athira_GWSI395 says:
Thank you for your patience.

xxxxxxxxxxx says:
this isn't for me, but a friend with the same notebook bought a refurb with a password protected bios. you know where the bios reset button is?
Athira_GWSI395 says:
Okay.

xxxxxxxxxxx says:
most notebooks just have a nice little hole that you can psuh with a paper clip, but I don't see one on here
Athira_GWSI395 says:
Before that please confirm you sreial numbar
Athira_GWSI395 says:
May I confirm that the serial number of your Gateway product is p2887010xxxxx?
xxxxxxxxxxx says:
and I don't want to suggest he take the whole damn thing apart, the battery is located right behind the wifi card
xxxxxxxxxxx says:
that is my serial number
Athira_GWSI395 says:
Thank you for the confirmation.

xxxxxxxxxxx says:
a gateway p-7811 fx
Athira_GWSI395 says:
Thank you for the information.
xxxxxxxxxxx says:
nice notebook I might add, sad the newer models have lower resolution
Athira_GWSI395 says:
May I place you on hold for 2 minutes while I review the issue?

xxxxxxxxxxx says:
sure
xxxxxxxxxxx says:
I'm downloading from Technet right now so I might be a bit laggy
Athira_GWSI395 says:
Thank you for your patience.
Athira_GWSI395 says:
May I confirm that the nobebook is a refurbished system?
dorian lang says:
yes
xxxxxxxxxxx says:
both mine and his
Athira_GWSI395 says:
Okay.
Athira_GWSI395 says:
For continuing with further assistance you need to register your Gateway product. Before going to the issue shall we do the registration first?

xxxxxxxxxxx says:
sure
Athira_GWSI395 says:
Thank you.

Athira_GWSI395 says:
May I register the product with the details you have provided in the user profile?

xxxxxxxxxxx says:
yes
xxxxxxxxxxx says:
let me check in more detail the purchase date, I know it was in december
Athira_GWSI395 says:
Sure.

Athira_GWSI395 says:
May I know the exact date of purchase?
dorian lang says:
12/18/2008
xxxxxxxxxxx says:
found it
Athira_GWSI395 says:
Thank you.
Athira_GWSI395 says:
Thank you for the information. Please stay online for 2 minutes, so that I can register your computer.
Athira_GWSI395 says:
Your product has been registered successfully. Thank you for your patience.

dorian lang says:
cool
Athira_GWSI395 says:
May I confirm that you need to reset the password in BIOS ?
xxxxxxxxxxx says:
someone with a 7811
Athira_GWSI395 says:
OKay.
xxxxxxxxxxx says:
I would like the info for myself aswell
Athira_GWSI395 says:
You need to do a full factory recovery for this issue.
xxxxxxxxxxx says:
...that won't touch the bios
Athira_GWSI395 says:
Using the reset switch you wont be able to remove the password.
xxxxxxxxxxx says:
full factory, wait you mean like send it in?
xxxxxxxxxxx says:
really
Athira_GWSI395 says:
I will give you the link to do the factroy recovery.
Athira_GWSI395 says:
No, this will bring back your system to factory settings.
Athira_GWSI395 says:
And you will loose all your datas present on your computer.
Athira_GWSI395 says:
So please take a back up before doing the recovery.
xxxxxxxxxxx says:
ok, so this isn't just a HDD scrub and copy
Athira_GWSI395 says:
xxxxxx , I came to know that it is not possible to change the password by doing recovery.
dorian lang says:
ok
Athira_GWSI395 says:
Please be on hold for 2 minutes so that I can find a best option for you.
xxxxxxxxxxx says:
kind figured
Athira_GWSI395 says:
Thank you for your patience.
xxxxxxxxxxx says:
the CMOS battery is located behinf the wifi card, I could just unplug that, but that would involve voiding the warranty
Athira_GWSI395 says:
xxxxxx, may I confirm that the issue is not with this computer?
xxxxxxxxxxx says:
Gateway FX Disassembly Guide (Covers all 17in FX Notebooks)
Athira_GWSI395 says:
xxxxxx, please respond.
dorian lang says:
here is a teardown view of a 78xx series, you can see what looks like a battery behind the wifi miniPCIe slot
xxxxxxxxxxx says:
not my notebook
Athira_GWSI395 says:
OKay.
Athira_GWSI395 says:
I can suggest you to contact agin with the serial number of the other computer.
Athira_GWSI395 says:
I am sorry as per the policy we are able to trouble the issue only for the computer that comes with the exact serial number.
Athira_GWSI395 says:
May I know if it a a refurbished system?
Athira_GWSI395 says:
*is
Athira_GWSI395 says:
xxxxxx, please respond.
xxxxxxxxxxx says:
yes
xxxxxxxxxxx says:
ok, so what about just letting me know where the button is for my refernce, I need to fix these things for people
Athira_GWSI395 says:
There is a seperate is a seperate department for handling Revonate computers.
Athira_GWSI395 says:
Revonate phone number 1-866-243-1450

xxxxxxxxxxx says:
will they charge me?
Athira_GWSI395 says:
Please contact the above number for further assistance.
Athira_GWSI395 says:
No xxxxxx.
xxxxxxxxxxx says:
so you can't tell me where a button is located so I avoid voiding any kind of warranty, no problem. I'll contact that number. Thank you.
Athira_GWSI395 says:
I am sorry that there is no specific button to reset the BIOS password.
Athira_GWSI395 says:
Please contact Revonate number for further asisstance.
xxxxxxxxxxx says:
this is sorta mood point, but do you have any info on where I can get the .17 bios for the 78xx
Athira_GWSI395 says:
Revonate handles all technical and warranty support for refurbished customers.

xxxxxxxxxxx says:
kk, thank you
Athira_GWSI395 says:
It was a pleasure working with you. Thank you for using Gateway Live Chat. Feel free to chat again anytime and have a great day.
xxxxxxxxxxx says:
thank you
Athira_GWSI395 has left the incident.
The technician has closed the incident.

[TANWare]

Bought a reconditioned 7811 in January but now I want to install raid, installed .12 but when I go to enter the bios it asked for a password. Is this normal? Do I just clear the bios now?
I read though most of the 115 pages but I didn’t see anything about this.
Any help would be great.

Hm, 1 post. Well people place the passwords to protect the system if stolen. I would suggest you call and get your system registered and they,Gateway, can help you fix it. Even the manual tells you to contact them. Where are the MOD's..............

[RangerXML]

Hm, 1 post. Well people place the passwords to protect the system if stolen. I would suggest you call and get your system registered and they,Gateway, can help you fix it. Even the manual tells you to contact them. Where are the MOD's..............

Some how "look before you leap" comes to mind right about now. Maybe I should of "read before I posted"...oh well. At least he didn't ask about disabling the LowJack on his 7811, that could of been embarrassing (not alot of people know this model has it build into its mobo).

[Zandramas]

I have a p-7805u with bios 9c.11.00 is there an upgrade for this bios or am i ok to run a t9800 on the one i have. Also if there is a newer version where do i get it? Thanks