I'm hoping someone can help me. On January 14, 2005 I ordered a gateway notebook and received it a few days later. I can give you pages of problems, it's been in the shop 2 time, the last time for 5 weeks. I bought this gateway in January to use specifically for an extended business trip starting April 4th, from which I've returned. The computer was sent in the 2nd time for repair on February 27th, they received it on March 2nd, and when I left on April 4th they still had it. I have had nothing but run around in getting it fixed. Since it was in the shop when I left, I was forced to buy another notebook (Toshiba this time) to use. Only when I complained to the SD Attorney General's office did anyone contact me about me notebook.
That is the short story. My system has crashed twice since purchasing it, and one problem I had is that I can't get recovery discs made, can anyone help me? I've spent hours on line with Gateway support etc., with no success. The tech supports can't fix it, so what happens if it crashes again? How do I recover? I know enough about computers to use them, not fix them. Thanks.
Thanks for the help. I know how to back up my files. Maybe I'm off base, but everyother computer I've purchased comes with a recovery disk in case of major meltdown. With this gateway, there wasn't one. The end user is suppose to make them. But when following their dirctions either on gateway.com or with their techs, there appears to be no way to do it. That is one of the reasons why it was in service twice. Have all Gateway notebooks been shipping with no recovery disks? If so, how did everyone else make theirs?
I bought my computer at BestBuy, and it didn't come with recovery disks, but it did come pre-installed with Nero, so I did what you did to back it up. I find it weird that you are having so many problems, did you ever get it exchanged, or did you just get a lemon? I havent had a single problem, with this computer or my previous 4 1/2yr old gateway desktop. I hope things get better, that is if you havent already returned for a new computer.
I'm not sure how you ended up with "no recovery discs." When a purchaser turns on a Gateway laptop for the first time and begins the registration and choosing options, there is a STRONG warning (ALONG WITH INSTRUCTIONS)to immediately create backup discs for the system with free, INCLUDED disks. I thought for a second about skipping this step, because I was so eager to move on and try out the desktop, but thankfully I decided to go ahead and take the time to do it. My 7422GX has crashed twice in one month.. actually in the same weekend. I had backed up by Document files with Nero (a great program) and so it was just an irritation to go through what is called a "destructive restore." The Gateway folks were helpful and I spent about an hour on the phone with Norton. It seems there are an ever-increasing number of viruses aimed at "laptop architecture." NORTON INSTRUCTED ME TO MANUALLY UPDATE MY VIRUS DEFININTIONS EVERY TIME I TURNED ON MY LAPTOP -- THAT UNDER NO CIRCUMSTANCES SHOULD I WAIT FOR THE 'AUTOMATIC UPDATES.' I've done that and have have NO problems since.
Does anyone know if the restore discs for one laptop can be used on another one?
I finally got the issue resolved, I think, as Gateway has sent me a RMA to return it for a refund when I get the money back I'll breathe easier. Problem was the processor according to them. Evidently the unit I had was a lemon. There was NO way to make recovery disks, even they couldn't figure it out. It took 4 months and a lot complaining, time on the phone, time on line, time on my own on line trying to find a solution.
I am not happy with Gateway's lack of continuity between tech support, customer service etc. and the customer (me). I had to explain the whole problem every single time I spoke with someone. I bought a Toshiba, which is my 2nd one, and so far I am very happy with it. Thanks for everyone who replied.
My first notebook is/was a Toshiba Satellite in 1998, one that had a class action lawsuit against (not started by me). In spite of the problem that it froze up frequently, I loved and it still works fine, with just an occasional freezing. The lawsuit payoff was good enough that I felt like I only had about 400 in it, even though I paid 1200. I'm really pleased with the new one, I like the feel of it, and I didn't like the 'feel' of the Gateway. So I'm glad it's over with, at least I hope it is!