Dell just lost over 10% market share in the last year!!!

[Turbot]

So, according to Canalys, despite the PC category growing by over 10%, Dell has just lost 10% of it's market share in devices sold over the last year, based upon stats between Q2, 2011 and Q2, 2012.

Also see: Canalys: PC and tablet shipments hit new high in Q2 with Apple in the lead, HP next in line -- Engadget

See: 2012 will bring new world record in PC shipments | Canalys

In Q2, 2011, Dell shipped a total of 10,800,000 PCs.
In Q2, 2012, Dell shipped only 9,600,000 PCs.

In a growing market, thats a exceeds a 10% loss from 11.1% of the market to 8.9% of the market.

IMO this is related at least in part to the many issues highly frustrated and disappointed Dell customers express on these forums.

Why do you think this is?

[Cubic X]

I think your right about the reason for this decline, Dell just sucks at customer support and service and people know that.

[baiii]

Their consumer line stink at cost/performance ratio, non-NBR do not care about speaker/screen when buying computer. Power and look is what counts. The general public don't know what is a alienware, but the XPS cant game.

But who know about their profit margins.

[superparamagnetic]

The answer is simple. Most of the growth was driven by tablets, and Dell doesn't have a strong presence in the tablets market.The non-tablet PC category actually fell by a few percent.

[80sGuy]

Actually Dell customer support/service is very good, but the product SUCKS!

[Peon]

The answer is simple. Most of the growth was driven by tablets, and Dell doesn't have a strong presence in the tablets market.The non-tablet PC category actually fell by a few percent.

I agree - the desktop/laptop market as a whole shrunk, so Dell's sales shrunk in line with it. The more interesting takeaway is that Dell is struggling to adapt to a new world where the iPad is supreme.

[Tsunade_Hime]

The market is changing, but there is no money in hardware, as IBM found out 7 years ago and dropped out of the consumer PC business. All companies outsource their computers, so it is the drab world of selling low profit computers and lots of them to make any kind of profit. This happened just a few years ago to Acer, who were selling tons and tons of netbooks. Once tablets exploded, Acer lost alot in PC sales.

Oh and by the way, I've been buying Dell personally since 2005, and my parents since 1997, never had one fail under warranty, and none really just dying themselves (2 killed in lightning storm).

[5150Joker]

Dell needs to create a tablet with Apple like quality if they want to continue to grow. And I agree the xps line is pretty weak.

Sent from my GT-N7000

[Turbot]

A few days ago, a friend who was a former employee of Dell explained to me that one of the reasons why there are some many technical issues is that Dell will vary it's components for any given machine according to the lowest market cost at the time. I guess thats why my XPS L702x is so bad and why Dell's quality control is so poor, especially recently. It used to be that Dell quickly fixed issues that occured. Now they just waste huge amounts of time after making mistakes.

For example, high latency issues: mean that YouTube videos / Audio just stutters every 30 to 45 seconds as it plays.

This happened when the machine was shipped from the factory. This continues to happen after the machine was rebuilt and the OS has been re-installed and drivers re-installed by Dell. Who would want a computer that can't play YouTube videos satisfactorily?

Dell say they care, but anyone who cared wouldn't ship a computer that can't play mp3s or YouTube videos without stuttering.

BTW, during this same time frame Lenevo gained huge market share despite being Laptop and PC centric.

According to a recent Neilson study, people are much more likely to trust their peers and also independent other users online than adverts. But recently Dell's quality control is so poor, they don't even check their adverts to see if they display correctly:



I wonder if Michael Dell knows this?

[Oil]

Nah, Dell customer service has actually always been suspect. They pioneered the whole crappy indian call center thing 10+ years ago.

The drop is mostly due to the increase in competition from tablets and Dell's inability to counter it with their own.