Dell just lost over 10% market share in the last year!!!

[Turbot]

Here are some more stats, this time excluding tablets and for Western Europe.

Again, this shows Dell has lost over 13% of it's marketshare, while other companies like Lenevo, Acer and especially Asus have gained a lot. The whole category has shrunk by 2.4% as it doesn't include tablets, so Dell has lost over 10% market share here too.

Gartner reports Western Europe desktop shipments down, portable PCs up in Q2 2012 -- Engadget

[booboo12]

I've heard many a time that Dell isn't really "in" the consumer pc game anymore. They're reportedly there as a way to generate a bit of additional income while pivoting to focus even harder on enterprise. Margins on consumer PC's are super slim so I could see their point.

I will say that their latest Inspiron systems are very nice indeed. It was a smart move to make Inspiron the "mainstream" system line again after relegating it to bargain basement purgatory a few years back.

[yeuemmaimai]

Nah, Dell customer service has actually always been suspect. They pioneered the whole crappy indian call center thing 10+ years ago.

The drop is mostly due to the increase in competition from tablets and Dell's inability to counter it with their own.

My experience with Dell Customer Support has been nothing but outstanding. They have always been prompt to fix my machines under warranty and the first fixes have always been the last.

I have the following hardware

Vostro 1400 (2007) Fixed 6 months after bought
Studio 1558 (2010) fixed one week after bought
Vostro 1440 (2012) no repairs
Vostro 3450 (2012) no repairs

[yun]

because dell is an american company. but more and more american are choosing apple macbook now,especially more new college students pick apple.

Their AW is a completely fail line, dell just doesnt understand the majority popluation want a power house like mbpr, slim, light weight and fast.

dell is losing more share next year, because they make a new xps line which is not able to do anything beside what a 600 hp envy 4 can do. They make these fail notebooks because they dont want to complete their AW linei think this is very funny statement, dell marketing team is living at their dream world. no comptition. just dell alone

Next year, dell is going to lose 14% share

[sgogeta4]

because dell is an american company. but more and more american are choosing apple macbook now,especially more new college students pick apple.

Their AW is a completely fail line, dell just doesnt understand the majority popluation want a power house like mbpr, slim, light weight and fast.

dell is losing more share next year, because they make a new xps line which is not able to do anything beside what a 600 hp envy 4 can do. They make these fail notebooks because they dont want to complete their AW linei think this is very funny statement, dell marketing team is living at their dream world. no comptition. just dell alone

Next year, dell is going to lose 14% share

They are losing more share because they're exiting the market by choice, not because they have poor products. Your perception is pretty inaccurate and not representative of the real world since you're taking all their products and putting it in the same target category as the MBP. Dell has several excellent (and several not so great) lines, which target completely different markets.

[yeuemmaimai]

because dell is an american company. but more and more american are choosing apple macbook now,especially more new college students pick apple.

Their AW is a completely fail line, dell just doesnt understand the majority popluation want a power house like mbpr, slim, light weight and fast.

dell is losing more share next year, because they make a new xps line which is not able to do anything beside what a 600 hp envy 4 can do. They make these fail notebooks because they dont want to complete their AW linei think this is very funny statement, dell marketing team is living at their dream world. no comptition. just dell alone

Next year, dell is going to lose 14% share

lawl at mbp comment. way over priced for what you get.

[core2avs]

Actually Dell customer support/service is very good, but the product SUCKS!

++++


They also don't have good prebuilt models to suit many people. Configuring needs more time and money.

[ballercb4]

Intel stated it would lose a Billion in sales next year because of a consumer shift to the tablet market...So I guess people are buying more tablets. This is why Dell is releasing the XPS 10 Windows 8 hybrid and XPS Duo 12

[imrazor]

Just for a bit of perspective...I work at a large company that has had both HP and Dell as suppliers over the past few years. I talk to field techs on an almost daily basis. Almost to a man, they prefer the Dell business machines to the HPs, in particular the laptops. They report fewer technical problems and that they are easier to work on than the HPs. Because of their constant derision, I avoid HP laptops at all costs. Isolated to just my company? Maybe, but I doubt it.

[Brabostaan]

I had no problems with custommer support, even helped me when I was outside the warrenty period.

Dell used to be for the lower/middle men but nowadays you have to bring a big bag of money to get a decent system, well at least here in Europe.