Taking DELL to court.

[canada16]

Hey guys, I ordered a XPS L521K from DELL on saturday, and they are now claiming a miss-price, saying it should have been 1000.00 but I paid 589.00.

I received the first email conf, and thought great my order went through, then several hours later, monies had been taken from my account, or reserved by Dell so I could not spend it, and a further confirmation of my order.

The order was placed on saturday, and only late, late yesterday night they cancelled my order, even though by their OWN T&C they have sent me email conf and a invoice of my purchase, and delivery date.

I was not able to spend my money, or look for another laptop and also even asked my mate, who has been drooling over my Macbook, to see if he wanted to buy it, as I received the order conf and invoice, which in their own T&C breaks their own contract.

I would like some advise on how to do this, as They have had 5 days to notice the miss price, and they took/witheld my monies for 5 days, which is a joke.

1. I am going to phone them today, but I am sure I will speak to someone who does not care, and says fine let the battle begin.
2. Does dell have an official UK email complaints system.
3. What are my chances of winning.

Thanks

[Mourin @ Dell]

Hi Canada16,

I'm sorry for the inconvenience this has caused. I would be happy to look into this and try my best to rectify the issue. Please PM me your service tag and your full name.

Thanks,
Mourin@Dell

[linghongc]

actually im having the same case as canada 16 and my email addresss is linghongc@hotmail.com

[Mourin @ Dell]

Linghongc,

I sent you an email.

[Mourin @ Dell]

Canada16 and linghongc,

I apologize again for the inconvenience the pricing error has caused. However, there is a clause on T&C online that Dell reserves a right to cancel orders on pricing errors.

“Dell is not responsible for pricing, typographical or other errors in any offer by Dell and reserves the right to cancel any orders arising from such errors. Invoices must be paid within 30 days of the invoice date.”

U.S. Consumer Terms of Sale - Direct | Dell

[linghongc]

Sorry, Im afraid that we are from U.K. and the order has been going into the production stage. Also has been confirmed the detailed by your sales team twice

[Mourin @ Dell]

Ah, my apologies, I didn't notice that you are a UK customer. I work in US SMB, but I'll look into UK policy and see if there's anything we can do.

Thanks,
Mourin

[Nankuru]

Unless the UK T&Cs have a clause saying the contract is made when payment is taken (which I very much doubt), I think you're out of luck. I think the contract is made when goods are despatched.

I'd suggest you check out the OFT and forums like MoneySavingsExpert where people are better informed than they are here. They might have better advice.

5 days is a long time to wait so if you phone Dell and sound disappointed they might offer you something as a goodwill gesture.

[linghongc]

my money has been took away, also I contact dell today who promised will call back later today, and Im still waiting for their call.
Can't believe the customer service is so much different between uk and us

[Mourin @ Dell]

my money has been took away, also I contact dell today who promised will call back later today, and Im still waiting for their call.
Can't believe the customer service is so much different between uk and us

Linghongc,

If the order has been cancelled by Dell, I assure you we will refund your money back. I escalated your case to the care team and I will contact you by email when I receive an update.

Thanks,
Mourin