Taking DELL to court.

[core2avs]

It is not un common.
My orders has been cancelled from officedepot and amazon for pricing errors. If i remember well I have received a discount coupon from office depot. DELL actually charges the card after laptop is shipped.

[yeuemmaimai]

You are charged when the order is placed (to verify funds). I placed my orders with Dell on a Satuday morning and money was immediately removed from my account (USA Customer). First laptop shipped on this last Wednesday and they finalized the charge of $734.04 when it shipped. The second one goes out this next Wednesday at which point they will recharge my card for $479.35. Since they did not take the cash within 5 days, the funds were released which is what happened to the OP... It is not Dell's fault that the funds were held, it was his bank holding the funds pending the final charge from Dell. This is a common practice with all credit/debit cards.

update:

Dell reapplied the second charge of $479.91 today and I received the latop today (Vostro 1400).

So, to recap

1. When you place an order, Dell charges your card to verify funds, When your item ships, the charge is finalized and that is when the charge is placed on your account.

Bing search of "authorization hold" and you will get the reason(s).

[saturnotaku]

Two wrongs may not make a right, it certainly feels good though

Except that by doing what you do ultimately makes things more costly for the rest of us, and not just in financial terms.

[edit1754]

How greedy can you be? Are you really that cheap, or needy?

While it may not necessarily be the fairest solution to insist on Dell keeping the deal with the erroneous price, I don't believe you should phrase it like this. He has not committed wrong enough to warrant a personal attack like this, he's simply frustrated that what he thought was a good deal turned out not to be valid.

[yeuemmaimai]

While it may not necessarily be the fairest solution to insist on Dell keeping the deal with the erroneous price, I don't believe you should phrase it like this. He has not committed wrong enough to warrant a personal attack like this, he's simply frustrated that what he thought was a good deal turned out not to be valid.

He's frustrated at the wrong enitity here.....

[TheHansTheDampf]

Just reading through this. So OP, what happened? What's the final word? I'm curious.

Also, my personal opinion: Dell should just honor the faulty price. Time spend addressing these issues, or even checking with legal departments, or even the CC on an email to any senior person that might actually open the email, the time cost of these is far beyond the unit price. It's only a few hundred dollars. Every business lunch with any client globally costs more.

Sooo, what happened OP?