Need help with dell outlet shipping

[Cm458k]

I ordered a new pc on 7/6/12. Shipping was estimated 7/13/12. I just received an email today saying tha it has now been pushed out to 7/18/12. Called dell order support but unfortunately someone In India or somewhere answered the phone. Hard to understand and no assistance whatsoever. Do I just cancel the order and buy from another manufacturer?

Also. What about follow up customer assistance. Will I not be talking to someone in the us?

What should I do. Cancel it. Or wait it put. You get to decide. And I'll blog about my experience.

[StormJumper]

I ordered a new pc on 7/6/12. Shipping was estimated 7/13/12. I just received an email today saying tha it has now been pushed out to 7/18/12. Called dell order support but unfortunately someone In India or somewhere answered the phone. Hard to understand and no assistance whatsoever. Do I just cancel the order and buy from another manufacturer?

Also. What about follow up customer assistance. Will I not be talking to someone in the us?

What should I do. Cancel it. Or wait it put. You get to decide. And I'll blog about my experience.

Put this way it's your choice what you do-don't blame us for something you must make yourself. If you have to call you should call when the US side of the line is open for business and call and talk to them and ask what is the holdup and if they don't have fix then you need to make a choice wait or cancel the order. In the end your the final choice maker and how you deal with Dell customer service and what choice they give you.

[Mourin @ Dell]

I ordered a new pc on 7/6/12. Shipping was estimated 7/13/12. I just received an email today saying tha it has now been pushed out to 7/18/12. Called dell order support but unfortunately someone In India or somewhere answered the phone. Hard to understand and no assistance whatsoever. Do I just cancel the order and buy from another manufacturer?

Also. What about follow up customer assistance. Will I not be talking to someone in the us?

What should I do. Cancel it. Or wait it put. You get to decide. And I'll blog about my experience.

Hi Cm458k,

I'm sorry that you didn't receive the assistance you needed. Please PM me your service tag and contact info and I'll be sure to have someone contact you.

Thanks,
Mourin